Whoever answers the phone is extremely condescending. I have called twice to see if they had…read moreavailability and both times the person was just flat out rude. My husband called to book a service for me and it was even worse for him! Way to put people off before they even receive a service...

I am from California and was visiting family in Michigan. I was referred by Sierra Watkins to…read moreSerenity. Sierra booked me a Deep Tissue massage with one of the massage therapist. It was exhilarating to say the least. Amazing massage. I was extremely satisfied. I plan to book a hair make over with Sierra on my next trip in October since she came highly recommended as well. Can't wait to see what she has in store for me. I highly recommend this Serenity Spa and Salon.

As a new client, I had a 60 min massage by Alison..she was extremely friendly and listened to my…read moreailments so she could tailor her technique to help relieve some pain. I booked a foot massage for the next day and can't wait to book her again for another full body massage. She is now my "go to " person for services. The front desk was also very pleasant and helpful.

This place is suppper cute! I also had an amazing experience here! I was greeted and welcomed as…read moresoon as I arrived and I noticed all my favorite brands of beauty and hair care gorgeously displayed as I walked in. Jenna, my friendly esthetician was also very prompt to see me and brought me to a clean and cozy room for my hair removal. She used sugaring technique, which for those who might not be familiar, is very difficult and if done incorrectly can be a not so pleasant experience. However, in my 10 years of waxing I can say this was in my top 3 greatest experiences. Jenna was friendly, welcoming and also extremely skilled in her technique. It was not only painless and quick, she got every last hair! I was seriously telling her I loved her! Haha trust me if you wax you understand. Anyways this place is wonderful and I totally recommend it! Thanks again Jenna - I will 100% be back!

My first experience here was for an updo and unfortnatly it was so bad I had to take it out when I…read moregot home - it was clear that this girl had no experience with updos and I do not think they should have allowed her to try on me, a paying customer. My second expierence was coming in for a manicure and the person could not do french tips, I have never encountered that before because it seems like a very basic "design". My third and final experience was recently when I was given a gift card for a mani/pedi/massage and I was not interested in the massage as I do not like them, but it was a gift, so I asked if I could use the remainer of the balance after covering the mani/pedi on a different service and they said no. So that is why I am leaving this review because that is poor customer service. I have not left a bad review prior even with my bad experiences because the staff has always been SO nice. But this time it was not a great experience due to customer service. Additionally, my GEL manicure started chipping in TWO days, whereas I have gone other places where it has lasted me 4 weeks. So I believe they are either not training their staff well, or they don't use quality products. Which for how expensive it is there, they should be doing both of those things. I would not recommend going here, unless you are in a pinch. Still leaving two stars because the girls who have given my services have been very nice and I think that is worth mentioning.

Overall this place was just okay to me. I went on a Saturday and it was very busy. The music was…read moreloud and a few stylists were pretty loud too. Not exactly what I was hoping for in a "day spa" vibe. My stylist was Chelsea. She was pleasant and didn't talk too much, which I appreciated since I told her I was looking for some downtime. I'm happy overall with my cut, but sort of felt rushed by her. I've noticed several split ends since too, which is disappointing since I told her I wanted the ends cleaned up and healthy. She did a very nice scalp massage during the shampoo though and did a nice job targeting products that I might like.

Anna was great!! She stays pretty busy so you have to schedule in advance. It was my first…read morebrazillian wax and she let me cry, yell, and scream obscenities. She knew just how to do things and how to help make me feel better and advice on everything in between. I will NEVER go to anyone or anywhere else! She also uses sugar instead of waxing which i've heard is better for your skin. Price was about $35 and left about 20% tip.

They will mess your eyebrows up !!! Been a customer for 2 years with Selena threading my brows …read more she grew them. She doesn't work there anymore. The young lady today did exactly what I told her not ( to give me thin eyebrows) I'm so upset . 2 years of growing them and this lady just rushed and gave me 80s eyebrows

I have gotten my eyebrows threaded for over ten years in another city and was satisfied. Moving…read moreback to Saginaw, I found them and wanted to continue getting my brows threaded. It was not a good experience. I stopped getting my eyebrows done here. After having my brows with gashes, unevenness and hair left in different areas, I decided to stop patronizing the company. The young ladies are nonchalant and blasé when they mess up your brows. One girl gashed my brows then placed blamed by saying it was there previously. I did not walk in with gashes as my brows were overgrown. I had one not thread the center of my brows enough and she tried to tell me that's how they should be. I shared that I liked the center neat and clean. She actually "sucked her teeth" when I asked to have the area neater and cleaner. I was taken aback that she was satisfied with not satisfying a customer. I would not recommend the services of this company.

My fantastic stylist Janey has been working on my hair for many years. Shes the only person I trust…read moreto work on my hair; both cut and color. Her vibe is absolutely amazing- she's very inclusive and welcoming, just what you'd want coming in.

I have been ghosted for three months by the owner of this salon named Janey! I am a middle-aged…read morefemale in my 40s that has 5 inches of overgrowth and black and gray hair. She has highlighted me and gave me a balayage. Both are now brassy as hell and looks like shit like I bleached out my own hair. I have literally spent hundreds and hundreds of dollars with this woman and she has now ghosted me for the third time! This is unacceptable for any business... Let alone the owner of the salon! I do not recommend that anyone goes to her with anything other than basic generic needs, that is all she is capable of!!!! so pitiful!!!!!