No way to talk to a live person. The chat person's response had NOTHING related to my question! The two drivers I "eventually" was assigned were very cordial. read more

They will charge you for charges that you didn't do. They over charged me by 749. I scheduled to return that car. They charged me for the key fob, drain, damage to the door and bumper like what the hell. It's crazy. Current going through a dispute read more

Lyft - False charges - Taxis Near Me - Monrovia, California

at lyft location here in monrovia now. livid!!! i was first told (after hours trying to get a human on the phone) that no one on the phone can help me - even though the signs on the window here say a live agent will help 24/7! lie lie lie! after waiting in this small unsafe room over an hour - we still have no clarity and no real help! just told - check in and wait an hour!!! i have been a lift driver over 3 years!!! 5 star rating!!! this is the most disrespectful situation ive ever experienced!!! i am a driver and all lyft is doing to us drivers is unlawful and disrespectful!!! i will be filling a lawsuit against lyft !!!! read more

I did a video on rentals with Lyft! It's a corporate scam. I used the car for 7 days. Started last week Thursday and was charged $183.49 + overage fee or $22 + $22 + 22 = $66 this was do you driving over the mile limit when the package I requested was unlimited. So Monday comes around and now Lyft is charging me $428.14 in total thats $677.63 Thursday to Sunday I did 66 trips making only $306.48 Monday I didn't work because I knew I wasn't going to be able to make that rental payment within 2 days since I return the rental back Wednesday. It's a waste of money! It's a corporate trap. I posted a video on my TikTok! Paulicy_Music CEO DAVID RISHER doesn't care about the riders or the Lyft drivers. read more

Lyft - Proof of service, it's a corporate scam. Overcharging folks - Taxis Near Me - Monrovia, California

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I visited during business hours and a sign on the window stated the office is not available for support. See attached pic. I walked in through the door and there were three desks and not one employee. I walked around the office and front and back of the building saying hello, hello, hello...nobody there but the doors were open. I probably should have helped myself to their snacks and coffee and taken a nap in their office...I waited for fifteen minutes and still nobody showed up so I just drove off. Bizarre. I've never experienced an open an empty office ever. Bizarre. read more

Lyft - Lyft no longer offers support at this office. Not sure what in the heck they do here because the office was open but nobody around. - Taxis Near Me - Monrovia, California

Picked up on time and driver was very professional we were on the freeway at 3:00pm but we never got stuck in traffic

So on August 12th 2024 I signed up for flex drive but at the 2480 E Foothill Blvd, Pasadena, CA 91107-3300 location and they gave me a car that one the honk does not work and two the windows on the passenger side water comes in. I only know this because I took the car to get it washed because they gave it to me dirty and two I almost got in an accident, luckily nothing happened yet when I tried to honk at the car that almost hit me I noticed the honk didn't work. So I came to this location where I acquired the car and the girl who assisted me Lucy told me that not only did I have to give them the car charged at 70% she also told me to clean it on the inside. Now I understand if I was responsible for me returning the car however that's not the case. One I am wasting time that I could be working to pay my weekly fee and secondly no empathy or understanding was shown by Lucy. She explained that she did what her manager told her to do. His name is Andy and it's why I am placing the review here because he wasn't at this location. How am I being held accountable for a discrepancy of this magnitude by this company. I am not being provided a free car. Iam working for it. I did not like how she responded to this serious matter. I was extremely shaken up by this experience. My life was put in danger and that if my passenger. read more

Lyft - Taxis Near Me - Monrovia, California

The customer service department was so unhelpful I have to drive 50 minutes ( 40 mile) to return the rental when I initially drove 7 minutes to pick up the car, not only is that far yet it's gas wasted . Also I have been sick for the past 3 days Lyft & flex drive do not provide any accommodations for such situations when I spoke with the the supervisor for flex drive , Alison, she had no empathy towards my situation, all she can tell me is to return the car if u don't want to be charged, I get it, when money is involved there isn't any space for understanding haha this is a joke and truly disrespectful due to the amount of money I've brought into Lyft and flex drive. Flex drive claims to pay for rental insurance haha lies it adds up & up. It's not worth the stress flex drive can work harder to have better supervisors, patience, policy, and maintenance locations, the maintenance location I was sent to was and hour away from my home base why not have one closer for all drives in different locations!?.... To me they don't care about their drivers/ contractors, Obviously my experience with their service has not been the best it has been the worst and again not worth the stress. I feel if I was given a shot to run such a business I would make sure all listed above was taken care of BEFORE offering any service, I'm truly disappointed and upset. No thanks to any service , all thanks to God for helping me see my worth to drop such an " opportunity" I did meet some great people while lyfting read more

Great opportunity This is the rental car location so I had no issues with the rental location itself at all ! I spoke to probably every employee and they were all stand up guys, They explain everything in enough details I'd go back read more

Need phone number to reach office, otherwise the workers are very nice and helpful. Pleasure doing business with them.

The staff was great, only wish they had a phone number, great experience and friendly staff

This hub has great workers and mechanics and make the inspections go smoothly!!! I don't know why people are putting reviews on here who are passengers? Lol read more

More women driving, people here are professional drivers, like Lifth prices are okay and I feel better than the competition

If I can give 0 stars I would. This place is a fucking joke. They'll charge you for everything they can. Please listen to me when I tell you driving for Lyft is a scam. You'll get good rides the first 2 weeks and then the algorithm changes and it'll be impossible to make more than $200-400 a week. I worked 62 hours and barely made $300. DO NOT WORK FOR LYFT. When you take back the rental, they're gonna charge you so many unnecessary things. They charged me $200 just to return the car. I washed it, had no dents or scratches, gave it back to them with good charge on it. Fucking jokes that work for this company. read more

Lyft sucks - you wait for 10 mins for a driver then they cancel. Policy should be the same for drivers. Lyft should give me $5.00 when a driver cancels. read more

Lyft is the WORST transportation provider! I left my cellphone in the driver's vehicle last Thursday, 11/18/21, and LYFT has not replied to my numerous messages I left on their site. They are causing me enormous stress as all my pertinent medical info is in my cell phone. They are irresponsible and cruel to not return my messages! My medical transportation company LA CARE is not helping either with this loss as LYFT is not getting back to them. I will never take LYFT again and want to report how horrible they are to passengers! This piss poor company doesn't even deserve 1 star. They are beyond CONTEMPT! read more