We have called twice to set up an appointment. The first time after they were late we gave them a…read morecall to see when they were coming by. We were told it was "not on the clip board" and to make another appointment, which we did. The second time it was another no call, no show. Was told that they must have lost it again and that they would call us back in a half hour to reschedule. Never got the call back, and we had made arrangements to take the time off to be here for this appointment. Very disappointed!

We had a leak from our chimney in the house we moved into during the heavy rains in June on this…read moresummer (2015), upon my return from out of town I saw all of the inside damage to the inside stone and mantle and called 3 local companies to come out access situation and give me estimates. We ended up going with All American bc the receptionist was so on top of things, worked so quickly to get her spouse out her to prevent further leaks (we had a tarp tied up on the chimney and caulk sealing the flashing), and the other bids came in much higher and All American gave us,a few options and even told us,a way we could easily save money for a few years, which we,would never have known about-,being a woman dealing with this I felt like I easily could have been taken advantage of and it was completely the opposite. They were never late, extremity respectful, cleaned up all the mess and even offered to help me clean up the rope, tarp and,all of my mess we had rigged up there to keep water out. They were also the only company out of 5 that I called that offered a warranty AT ALL!!!!! They made sure I completely understood all of the work they were doing before and after they did it and we have happily had not one leak since! We are,thrilled with the craftsmanship, work and quality and that we used a local family run business and would and will refer their services! Thank you All American!

August 2025 I had my 2nd project done by Stoneking Enterprises, replacement of an exterior French…read moreDoor. Nathan was great to work with as always, helped me find the right door and within budget. The job was Sub-contracted out to Zach of Z.S. Construction and they did a nice job :) To be noted, I don't like to complain, as I have worked in the customer service industry for over 30 years, and I know how hectic things can get. The only issue we ran into was a lack of communication by Bell the Office manager/Coordinator? When Zach didn't show up within the allotted hour window, and I hadn't heard anything, I waited an extra hour before calling the Office, and Bell informed me that they wouldn't be arriving until around 3 hours after scheduled time. And that she didn't have time that morning to call me and let me know. Never apologized for the lack of communication, and was bordering on rude every time I spoke with her even prior to this. Without going into great detail, I found out there was some confusion on where the replacement door was and transport of it, which delayed the install and Zach needed to borrow one of Nathans guys and a trailer because of this. This was not the only communication issue with Bell, or lack of professionalism from her. Everyone else was great to work with and communicated well.

We hired Stoneking Enterprises in 2019 after a total loss house fire to demolish the remains of the…read moreold house, remove a tree that was next to the house and limit the ability to rebuild, and build a new house. I can't post a normal review because the complete honest story is 10K characters longer than allowed, so here is a quick summary of the worst and the full review is in the pictures: -Violated contract price and terms -Didn't adhere to build schedule -DIdn't adhere to materials selections -Swapped to cheaper subcontractors without consent or notifying the county to update the building permit -Delayed documents necessary to get construction loan -Ignored construction loan deadline and extensions -Took two years to complete a house when industry standard for this area during the same time frame was about half that long. -Didn't maintain a clean safe job site -Didn't follow erosion control regulations during construction -Materials went missing from jobsite Poor workmanship included: -Not removing a tree that is causing settling issues for the house -Causing the existing retaining wall to fail and have to be replaced -Not putting the house in the correct location or elevation in the lot which necessitated putting in a whole new sewer line -Random wires sticking out of walls -Light fixtures hanging by their wires from the side of the house -Dark gray grout left all of the ceilings over showers -Not properly restoring the grade of the lot -Not pouring sidewalk all the way to our lot line or from the sidewalk to the front door -Damaging the neighbor's sidewalk with their equipment -External outlets that don't work or don't have an outlet in the hole -Using the wrong materials -Siding doesn't completely cover the exterior walls and sill plate in places which is causing pest problems -Incorrectly building the deck and leaving off the stairs to make up for the wood they were short. To top all of this off, they sent us our final invoice before the job was completed and before we were eligible to close on our mortgage and it was almost $40,000 more than our contract. We tried communicating with them through a lawyer and they rebuffed every effort. We ended up having to file a lawsuit in order to get them to communicate. There are not enough words for me to say how strongly I recommend that no one risk doing business with this company. If you do want to take the chance, then I strongly suggest you have legal council involved from step one and that you insist that the scope of work description state that the job is to follow the plans and the selections rather than trusting the clause on a later page that references those supplemental contract documents to be enough to protect you.

With a sale pending, we got storm damage to what we thought was only a corner of the roof. At last…read moreminute, bank says inspection is needed by licensed company...that insurance inspection wouldn't suffice. I called Five Star and Joe came the very next day. He said we would need full replacement. He offered to meet ins inspector at the house, who didn't show up due to mix up within their company, so Joe dealt directly with Adjuster. He got entire job approved on a Tuesday and crew did the job Friday. We can close on the sale in a week. Roof looks great and crew cleaned things up perfectly! I cannot thank Joe enough for the priority status he gave us, and I feel he went above and beyond to get us taken care of in light of the time crunch we were under. I highly recommend Five Star Home Improvement and Joe Fermino!!

Extremely happy with their service and prompt response in getting our garage door fixed in this…read morefrigid weather. I would highly recommend them! Awesome job! Thank you so much! Lori G

I ordered a custom door from them and the estimated time frame was 12 weeks. After 16 weeks I…read morecalled them to see that was going on, " they said they would check into it." They sent me an email saying 3 to 4 more weeks. I then called them 6 weeks later and they said they would check into it. They gave me a date the door would be in. That day came and went, nothing from them. I called them to see that was going on. This time they said the door was in and they would get back to me for installation. I then called them 2 weeks later. They still didn't have a date for me and they would give me a call to let me know when they could install the door. 6 weeks later no phone call and no door installed. I've called them several times and keep getting the runaround. We are at 26 week from order so far.

Another pleased customer. Had a spring break on a residential door. They were able to come out same…read moreday and replace at a competitive price.

I called this company requesting a quote for garage door repair. The owner insists his staff…read moreperformed work and has been billing me for a variety of things I never asked for, and certainly never authorized. When I spoke with the owner he was verbally abusive on the phone and asserted i owed the company for things that he was actually trying to bill me for. Turns out he thought I was someone else; regardless, professional folks don't speak that way to anyone.