Steven and Matt did a fantastic job cleaning my mother's carpet and rugs. They were fast and…read moreextremely professional. I will request them both for future cleanings!!! Thank you!

Had to update greatroom before selling house. Jason was able to match up to existing floor, get…read moremeasurements, present a fair quote,schedule a talented crew and install within a week.Crew was professional and courteous and had removed and discarded old carpet and installed floor within 6 hours! Thanks to Carpet Spectrum.. Btw, we scheduled them to clean carpets next!!

EMPIRE CARPET is TERRIBLE. Save your money and go elsewhere…read more Empire Carpet fails on installation quality, customer service, and post-install support. I reached out to the general manager regarding a gap that I found in the Carpet a couple of months after the installation. He never responded to my message, but when I was having the installation and had a problem, he called back, so I guess after getting my full payment for the installation, there was no need for him to reach back out. My sales rep contacted me one day and I told him about the problem with my carpet and he told me to call Empire to schedule a repair. That's pretty bad customer service in my opinion because he came over here to sell me the carpet, but couldn't take the time to contact customer service to fix the issue from the initial installation. I'm leaving a picture of the gap so you can see the shotty work. I've contacted the customer service. They've left me a message and an email. I called back twice and also left an email and after a week I'm still not scheduled for them to come out and fix my carpet. I would not recommend this company to anyone. We paid the full price upfront, over 6K and this is the service that we get. In addition, our heavy bed was not moved back the way that we had it before it was uneven, and a part of it was even broken in which we had to repair ourselves. During the insulation they cut my cable which was under the carpet and tried to say that it was our fault because it was not visible. However, the cable box was on the wall with a piece of the line Out, and you could see that it went up under the carpet. This happened in the middle of my workday, which I lost time, money and efficiency in my job waiting for my cable to be restored 2 to 3 days later.

I selected Empire based on an Instagram ad I received because we know that our phones are listening…read moreto us. Anyhow, I have been familiar with the company due to commercials I've seen my entire life. Anyhow, a sales professional (Kris) was dispatched within a day or so. I initially planned on getting hardwood floors. However, once the installed arrived, he thought it wouldn't be a good match. Based on his recommendation, Kris came back out and provided me with carpet samples to choose from. It took a few more weeks, but I was very happy with the results. The carpet installers were efficient and courteous. The overall value was reasonable too.

I could not give Artisent a good review. They recommended a bamboo product from Home Legend for our…read morecondo. Shortly after installation, the floor began to buckle. We replaced the buckled area at our expense. Now, after 3+ years it is coming up so badly and in so many places, it will have to be replaced at my expense. They blamed the installer who is experienced and has an excellent reputation but it seems from other recent reviews, their product is defective. Artisent refused to take any action, make any adjustment, or offer any solution or any responsibility. I purchased carpet from them and a sizable quantity of wood for a business project so you would think I might get some consideration. Nice showroom but I'd be leery of their commitment to service.

BIG THANK YOU from the team at The Cardinal in Fayetteville AR -- Mark Wright is a rockstar and…read morealways helps us out with little to no notice! - we appreciate you!

They did a great job! Replaced three door knob & deadbolt sets, and front door deadbolt. Also…read morerekeyed the glass outer front door so that one key works on all lock sets!

From the owner: Call Now for Free Estimate (901)949-9693 Home & Auto Lockouts read more