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    M & S Auto Service

    3.7 (3 reviews)
    Closed Closed

    Services - M & S Auto Service

    Auto maintenance

    Oil changes

    Auto repairs

    1 More Service

    Routine automotive maintenance

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (17 reviews)

    My experience started on the phone. The guy on the phone (I don't remember his name, I'm so sorry )…read morehe went above and beyond to helping me and trying to find my car info through the phone. He was patient with all my questions and provided pricing on all the services requested. Therefore, just off that, I went straight there. When I arrived, I got taken care of quickly. Ana, was so kind, extremely personable, and provided quality customer service. Let's go Knicks! Will be returning because everyone was great. Great team! Thank you.

    I took my car to Valvoline to see if it needed antifreee or water because my Engine Temperature HOT…read morewarning came on. They saw me coming. They made all these assurance and told me I needed a radiator flush because the antifreeze was dark and sludgy; they informed me my oil was completely empty even though I had recently checked it about a week prior and it was full; they told me I needed an engine flush in addition to radiator flush. they said it would need an air filter and a synthetic oil change (fill-up since if it was empty there was nothing to "change." $316 later they sent me on my way and the engine temp warnings came back. At a mechanic shop a little further up Route 17, I learned the car had most likely blown the head gasket and the oil and antifreeze were mixing and the engine would need major repairs. Valvoline knew the antifreeze was dark and sludgy and there was no oil. They sold me all these services when they should have advised me to have a mechanic look at it. They sold me services on a car that ended up being junked 2 days later. I understand the car had 130,000 miles and these things happen with respect to the mechanical problem. But I asked for a refund of the useless services I was conned into because Valvoline had enough evidence and experience with fluids to know I needed to be sent to a mechanic. But instead they sold me on all these services they knew were not going to fix a serious engine problem. The manager said he would consider my request if I would meet a regional manager's rep at my house where the car had been towed. I met a rep of the Poughkeepsie Valvoline who took pics and told me he didn't know what happened in Lodi but he would not have done radiator flush, engine flush, air filter change and synthetic oil fill up. He said he could clearly see there was a significant leak. Area manager then did nothing and allowed the store manager's decision (to not refund me the $316) to stand. I am waiting to hear back and will be escalating from the area manager to the Market Manager next week if I do not get a resolution in 2 business days as per their 1-800 customer care line. Not feeling like a "cared" about customer. Feeling like a Patsy they saw coming and cheated out of $316 for services the car would not need.

    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (28 reviews)

    The manager here, Rasheed, was awesome! He was polite, professional and kind. Yesterday, I had my…read moreoil changed, a battery replacement & new wipers installed. Well, after the battery was installed I was getting an error message, NOT a check engine light (new cars and their computers - ugh!). So, I searched all night what this could mean. The new battery was causing the issue - it needed to be recalibrated with the car. I did troubleshoot a little on my own, following the steps I found on Honda forums etc. Nothing worked. I went back to the same Valvoline and Rasheed helped me. Sometimes being a woman who doesn't know much about machines and cars your talked to like an idiot. Rasheed was the exception. He was kind, he was polite & made me feel heard. He immediately checked the connections to make sure they were secured correctly etc. It was not the problem. He tried a few other things and shortly after the error message cleared! I so appreciated his professionalism, help, his kindness, his attention to detail and compassion when helping me resolve the issue. I would recommend this Valvoline and Rasheed 1000X!

    Good spot! Got my oil change done quick, and they were able to address some questions that I had…read moreabout other parts of my car (battery, tires, engine filter, etc.) The services were fairly priced because the quality is really there! I was behind like 3 cars and I was seen within 20 minutes! They even did some prep work before my car got in the garage. I can appreciate systematized work. Plus, if you look deep enough in your email or membership, you might even find a coupon or two. Anyway, I recommend this Valvoline for a quick oil change in a pinch.

    M & S Auto Service - oilchange - Updated June 2026

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