What a problem with this credit union, I was a customer for about 10 years, had file bankruptcy on…read moreJuly 15 they recieved the bankruptcy notice but when my attorney call them because on August 1st they still charged me for a loan payment they claim they had not recieved the notice mistakenly had used their credit card on August 3 2025 now in November 2025 they have their attorney contact my attorney to say that I was using the cc after the bankruptcy was file , we'll it was mistakenly done to resume this all first they lied saying they didn't recieve the bankrupt notice second after they recieved the notice in july15 the still took out a loan payment in August, and did not returned entirely the amount taken now3 months later they tell their layer that I still use their cc in August so overall this credit union cannot be trusted and it shows how accurate their accountability is don't risk your hard earn money in a place like this it is not worth it, thank you 570 299 9530 I am only saying the truth a retired military with honors and a Christian will not ever lie

Terrible, only gave one star because I needed too. There is no customer service for businesses. I…read morehave been waiting since October to see my on line checking account statements. They do not display, all I get is they are going to put in another maintenance order. How many maintenace orders do they need? Maybe its a good bank for Social Security direct deposits, but not for a business.

From the owner: Fidelity Bank has been serving the individuals, families and businesses of Northeastern…read morePennsylvania for over 120 years. Today, Fidelity Bank operates branch offices throughout Lackawanna, Luzerne, and Northampton Counties, along with the Fidelity Bank Wealth Management Minersville Office in Schuylkill County. A full-service Client Care Center serves as a virtual branch, accepting and assisting those clients who prefer to open accounts and transact business via telephone, chat or online. Additionally, Fidelity Bank offers full-service Trust & Investment Departments, a Mortgage Center, and an array of personal and business banking products and services.

Unprofessional unhelpful constant unnecessary fraud alerts where you get a freeze on your card so…read moreyou can't use it. Do not go here. Find another bank.

The staff that they have hired is extremely rude. You cannot even speak to them. They are basically…read morelazy who don't even want to attempt to help you today I called there. The first woman I got was extremely nice unfortunately unfortunately when I called back, I got a guy named Kevin, Kevin literally called me back to let me know that he was not gonna submit the paperwork that I asked him to submit because it wasn't worth his time it wouldn't get approval anyway I said well the first lady I spoke to told me that if I could show that I was correct and what I was saying they would submit it. He still refused.