Review: I had the…read morepleasure of meeting Jade Whittle this morning at TD Bank. I needed help with many things related to my bank account. Jade couldn't have been nicer. She was extremely helpful, professional, and friendly. Caldwell Bank is not the closest bank to me, but I am really glad I went to that branch as my experience with the Montclair branch was very negative. Thank you so much, Jade, for your assistance. Thanks to you, I am not switching to a completely different bank, only avoiding the bad one on Bloomfield Avenue in Montclair. Francois

Just note that Yelp said this TD Bank was open until 3:00 today on Saturday. It closed at 1:00…read more Don't waste a trip as I did.

This drive through is a mess. The parking lot is all messed up. I've never been welcomed when I use…read morethe lobby at this location. I went in for change from $200. I very specifically told the teller exactly what I wanted. I got less than half the change I needed. TD bank operates one of my stock funds and is a lot closer. Tempted to move my business permanently.

Thank you to your staff! I was in a pinch for a notary and…read moreMiss Arias helped me so much. thank you, very professional service. I appreciate you so much!

The Assistant Manager David Coleman is terrific. We started at a different branch and they were…read morevery rude, with a kind of mocking attitude toward an older customer. But we came here and it was like a breath of fresh air! David assured us that he could help. The process normally takes a few days. He took our paperwork and made an appointment for the next day for us to come back, and everything is ready. Great branch, much better than the other one nearby! (Also I'm reading these older reviews which talk about huge lines. No line either day we came. And also we'd put in an order in advance for foreign currency. And they had that all ready as promised too! They just don't keep it on hand so you need to order in advance!)

Bank of America in general is great. This branch truly suffers. Puke aroma in the vestibule fir the…read moreonly atm ( should be several) and desk service is not so accommodating

This bank is the epitome of class. I just received a call from the manager, Ruth. She wanted to…read morecheck to see if I received my bank card and email containing online banking instructions. When I told her that I may need to call the 800 number regarding my online username and password, she offered me to come in and fix it. I also found out that they do business spotlights. Thus, the reasoning for the Mary Kay table from my previous visit. Now that is what you call building business partnerships! Finally they are having an upcoming networking event. What bank hosts those? I just may move my personal accounts here too...

This bank is awesome. It may not be the biggest bank but the service is unbeatable and the people…read moreare professional and helpful. Juliet specifically has helped me significantly on several occasions and I know I can always count on her.

It's a bank. It gets the job done. Like all banks wish there were more tellers but seems that is…read morehow it is nowadays.

Mindy R. is a veteran in customer service. She was very welcoming and knowledgable. Was able to…read moreperform transactions I needed and felt confident doing business with this bank.

I have been banking here for several years and I will say it has been adequate, but I would not use…read moreValley for anything other than a few "basic" financial items, such as savings or checking accounts. The staff is polite and attentive but do not seem overly familiar with any other more useful or complex products. Each representative will give you a different story about how they work which means you sometimes get inaccurate information (definitely not good) and the rates at Valley are not competitive with local banks.

Terrible Bank. The whole company lacks communication between the branches, corporate, and customer…read moreservice and IS NOT looking out for the customers' needs. I had an issue with a charge on my account and all I received in return was "nos" and "I'm sorry, we can't help you." No one was willing to even listen to what I was saying, because they already had their mind made up. As a customer, they made me feel insignificant and not worth their time, which are some traits that don't bode well in customer service. All they are looking to do is look out for their business and have no problem screwing over the customer (essentially why I keep ALL my money in another bank that I know won't screw me over). Immediately after I saw how I was treated I canceled my account and will be bringing my service elsewhere. It is not worth my time as a customer or human being to not be respected or have my voice heard. DO NOT OPEN AN ACCOUNT WITH VALLEY NATIONAL.