We bought a used range. The oven stopped working. The apartment is tenant occupied and after numerous calls to Kenny and messages left we received no service. We had to call someone else out to repair. I normally only leave positive reviews but I am frustrated that we received no assistance. read more

Standoff-ish, aloof, and rude are just the tip of the iceberg. I walked in and asked about service call prices and I got a grunted answer... "we only work on American brands". He said, "guy is not here". He nodded towards something and said "find out brand, call for an appointment, costs $20". I asked for a card, he just sat behind the half-door, made no effort to hand me a card. The second man seemed to attempt some service, but then I realised he was following us around store. Watching us. He kept saying I should just buy another fridge and ushered us to the door. I felt very unwelcome. It seemed as if they did not want to help us. I kept wondering why? Because we're Hispanic females? Because we're gay? So many thoughts came through my mind. Then I realised there several repair shops in the area. Go any where else... actually RUN TO ANY OTHER SHOP!!! #theydonotwearmasks. read more

This place buyer be WARE, This place used to be a good shop to shop at but now I wouldn't recommend. Kenny's a nice guy to talk to about appliances but once you spend $$$ with him and have a problem with anything you purchased from them you'll be waiting for a call and promises to come take a look at the issue cause it's under WARRANTY good luck......Do your homework borfoe coming to these guys..... read more

DO NOT WASTE YOUR TIME. I would give zero stars if possible, so unprofessional. Purchased a washer and dryer from here, the agitator fell off so we called for maintenance help. Guy answered and we asked if we could get some help with the washer. His response "I don't even know what's wrong with it, I don't know here's a number for where I buy parts." Just a suggestion to the owner don't put your phone number on the washer for maintenance help IF YOUR NOT GOING TO HELP. Such a joke! read more

We were able to sell our used dryer and donated our washer for scraps. The owner was very helpful and it is nice to still support local businesses! read more

R A C I S T !!!!! They threaten me and my sister by the way she is pregnant they said " they would kick our ass if we were men" all because they sold us a faulty dryer .We didn't even have it for 24 hours. BEWARE of this horrible so-called business . read more

M & W Appliance - Appliances Near Me - Fontana, California

My son bought an apartment size refrigerator from them. it was clean, well serviced and ran well. after a couple months, it broke down, they came right out, fixed it for no charge. its been working ever since. The place is a mom & pop shop, they pickup used appliances, refurbish them to new or better and sell them as fast as they come in. As for all the other YELP Posts... Yes, they are busy, yes they can't talk forever on the phone, and yes they are cranky sometimes. so am i sometimes... Still, It is my opinion they are honest, reliable and sell quality products at a very fair price. I will buy from them again. read more

This is definitely NOT a good place to do business with! My personal experience is that the used stuff they sell, is JUNK! They break down in a short time and when you call them for repair they take forever to come (if they do at all), at an extra charge, of course! Sorry, I don't recommend it. read more

I called and left a message last week 6 days ago and are still waiting for a call back. I called today and spoke with a male who stated, "we're too busy" I'm amazed anyone would turn down work. read more

I bought a gas dryer and they were able to deliver today and installed it . Works great . I started using it immediately. They also gave me a 90 day warranty read more

DO NOT COME HERE! Took our washer here back in December and they fixed it no problem. It ran fine for a week then by the second week it broke again so we took it back since it had only been 1 week and we had warranty, we were told it would take a week to fix the issue because it was the transmission. After 2 weeks go by we went and checked on the washer again and they tried charging us another fee so we told them if it was still on the 30 day warranty why would we pay another fee, they assumed the warranty was from a couple months ago which is why they were in no hurry to fix it. They asked for a receipt because they didn't believe us so we showed them the receipt and they said okay give us a week. After a week goes by we check on them again and they said since it had been raining they can't work on anything and to come back in another week. At this point its been 6 months and we still keep getting a run around on why our washer isn't fixed. read more

Outstanding customer service. Showed up, fixed the oven for a fair competitive price. Mike even chatted me up quite a bit. Will not hesitate to hire Mike again. Grumpy? I didn't see it. read more

Unfortunately we have used M&W for the last 20yrs and Mike has always been our go to. Well a few weeks ago we had Steve come by who said it was the transmission on our washer that had gone out. He quoted us a price of $200 for a used and $250 for a new one. When he called back to schedule the job he then stated $350 which my husband informed him that was not the price we were originally quoted. He then proceeded to tell my husband he had misspoke. I asked if they could honor the price and he said no. I then called Wayne who is the owner I suppose. Right off the bat he asks 'What do you want, I'm on another call' I then tried to explain that Steve had quoted me one price and now it had changed. He said that Steve had already told him and we weren't getting that price. They were both very disrespectful and unprofessional. Mike would have never done this to us and I can only wish him the best. Mike was fair and honest. But as for Wayne and Steve they are made for each other; rude, unprofessional and not men of their word. read more

These guys know the appliance business. Good reliable appliances no junk. They Will honestly repair what is repairable and tell you what's not worth repairing. Mark will come to your house for a reasonable service fee and actually repair a good machine. No BS, no running to the hardware store. read more

First response you get when you call is they are too busy. Then the guy puts someone else on the phone and says the same thing. So not sure if they can get the job done but one thing is for sure is that there busy. Goodluck read more

They came out quickly and fixed our dryer. It sounded like it was going to fall into a million pieces every time we used it. Our neighbors could even hear it when we turned it on. They were very informative on what they were fixing and what it would cost before they started. It took about 15 minutes. We asked him about what kind of washer to get since ours is older. He gave an excellent recommendation about the best we could get ( Speed Queen) but didn't have any at his shop at present. He gave us his honest opinion on the best but has other models if we wanted something less expensive. The dryer works great. No loud noise. Very smooth. Didn't want to write a review until we had it for 2 months. Still working. No problems at all. read more

Do not spend your money here I would give no stars if I could. This company replaced my washers transmission. Which was a awesome encounter the first time. I had the honor of meeting an older man named mike who knew a lot about his craft, told me keep my old washer it's built better and is the best washer you can buy. Also an awesome story about why you should always tell the old war vets welcome home because a lot of them weren't when the wars ended. After a few months or so my washer stops working again same issue, so I call mike and ask for help he informed me he isn't working right now and I would have to call the office for help. When I called I asked when mike would be working ,so I could have him service the washer again and enjoy his company and possible storytelling. They informed me unfortunately he no longer is there due to cancer, this saddened me. I still wanted to go with the company services in support thinking it would be the same good type encounter. After having a new guy Steve come in and look at my issue for 5 min he informed me I needed to call the office because I don't have my receipt anymore and mike usually left a signature on the back that shows he actually worked on it. I refuted and said mike is the only reason why I called them back he is who I wanted in the first place. I had another technician from a company come and look at it he said the replaced part failed and I should call the original to fix they should keep records. After a few days I get around to calling steve again and he says the management said they had a solution and I could call them. When I called a man answered I began telling him what Steve told me to say, the man then tells me to hold. Then proceeds to dial up Steve not knowing I can hear him still clearly in the background, he tells him he thinks I'm lying ,how long has he been in this business and he doesn't trust anything I have to say. Also tells Steve that the stickers that show their company name after they perform work can be moved to different washer or dryers insinuating I did so. When he gets on the phone with me he immediately asked if I had a receipt , already knowing I didn't just so he can tell me he won't help me. I tell him I heard everything he was saying and how he was talking about me on the phone saying I'm a liar. He said he doesn't need to argue with me about it, he won't help me. This is bad business practice don't come here they don't know how to treat people go to another company. If this company can't honor a simple warranty fix or can't hold their own records in the 21st century just to see who has been a customer and keep data that's sad. Even more if you are dumb enough to talk shit about a returning customer while he hears you, you must not give a damn about your business. To whoever answered the phone mike was a diamond in your company , you dropped the ball for him. The company should fire you , and if this is your company I hope the people reading this review make the smart decision and go support other small businesses in the area instead of you. read more

I've purchased 5 appliances from these fellas. They are good at what they do, knowledgeable and somewhat flexible. What they are not is Sears Grand or Best Buy. They are a Mom and Pop junk yard that fixes up appliances to better than new condition and sells them to consumers with a 90 day warranty and a very affordable mobile repair service, albeit they sometimes take their time. They've never let me down and I refer everyone I know over to them. They even have new stuff but they'll be the first to tell you that the new stuff isn't built to last like the old stuff is. Quality old school joint, Mom and Pop feel and a bargain shop when you need it to be, just haggle until the price is right!!! read more

He said he needed to hang up instead of explaining the issue, dont waist your time with this company

One week ago I purchased a used washer. The old man( owner) started it was rebuilt. He answered my question re: his qualifications for rebuilding. He stated he has 40 yrs. experience. The price was agreeable so I paid & paid delivery fee. It has 30 days warranty. Yesterday the machine malfunctioned ti the degree it blew out a gfr electrical plug. Of course he came out to " check it out". & after we determined our electrical outlet( thank goodness) is ok; he stated he would " change it out".He would come over today (12/19/2019). This man's whole attitude is rude, short tempered, & racist. Yes, We're other than white which didn't matter while he collected our cash. Moving forward, today I've called twice & each time he has moved the day forward that he will deliver the ' change out one'. Now keep in mind his store & yard is full of used washers & he stated earlier before this happened that " I've lots of machines". I'm writing this to warn off anyone who reads reviews prior to using a mom/ pop business such as this to BEWARE. Read fully the review not just the stars rated. I'm taking my own advice. Also following up with the BBB & state licensure agencies. read more

I have a dryer that needs looked at, I made a couple of dates that would be good to come,(3 days away) they said they would call waited no call. I went in and asked what happened, very surely and said he was busy he'd get to me later. I gave him the benefit of being busy. Gave him a couple of more dates even a Sat. Still no show or call. I'll have to call someone else or go in hock to buy a new one from a reliable store. read more

So they never came out to look at the fridge after 3 calls. And the repair guy Keith or Kevin called and said he was coming out 1 day and never showed up.. Called his cell phone back the next day he said he was in Riverside and would call me upon leaving needless to say never got a call. Oh well took my business to another local repair place who came out the same day & had the parts within 1 business day.. read more

I really wanted to like this company. I called them to fixed my beer tap refrigerator and waited all day for the service man to come out he came out looked at it charged me actually told me how I could fix it then told me that if that didn't work he would come back out free of charge! well I called him back and explained that I needed his expertise and he said he would come back out! ....... Well he never came! we wasted the whole day waiting for him. mind you I called and called because he seemed so knowledgeable. He never returned my calls or came back! ...... Is that how you treat your customers? I think a NO CALL NO SHOW is the rudest form of customer service ever! BE A MAN AND SAY YOU DON'T WANT TO DO THE WORK! I would stay away from these guys! I was recommended by my brother who will probably be pissed when he finds out how bad they treated me! Well as for me ...... this means no Beer for my friends for the big fight party! You've been warned! Stay Away! read more

I am skeptical when any place only pushes a few products. After talking to the sales guy I got the feeling that he only sales a few brands because he is truly an expert when it comes to servicing them. I didn't even buy anything, but I took my washer in and he diagnosed and fixed the problem and also let me know his honest estimate of how much longer my washer is going to last. The honesty and fast diagnosis of the problem is what sold me. Also being open on a Sunday. If you are like me, you work Monday - Friday, have somewhat of a shitty commute, so Friday is out when it comes to any after work shopping. I know for certain when my washer finally dies, that I will be going back to M & W to find a replacement read more

Had to wait over a week for my appointment because of being so backed up with work calls. I saw this as a good thing because if they are this busy it must be because they do good work. They had already helped my mom with a used washer that she is very happy with. I had a water & ice dispenser that was not working properly & I couldn't figure out why. I thought there was a clog in the water line. Turns out the water hose from the water line to the fridge was cinched when I pushed the fridge back to the wall. They replaced the line when they could've screwed me for something I didn't need. Honest, Reliable and very cool dude(Kyle). Will definitely call them again.4 out of 5 due to long wait... read more

DO NOT HIRE THESE PEOPLE TO DO ANY APPLIANCE WORK!!!!!!!! The tech named Mike called me to tell me he was on his way. He must have had a long day and was upset,when I asked him his ETA he told me " however long it would take". First I brushed it off but then he called again because he could not remember that I lived on an Ave or Court.Once again attitude. Then I called him back to cancel due to his bad attitude.He went on like a mad man, cursing me calling me gay and even told me to come on down to their business and he'd show me. I took that as a threat .He ranted on for a while calling me every name he could think of. People like him should not come in contact with the general public. Beware Mike has issues and probably should seek professional help to deal with his anger. read more

Worst experience ever they came to fix my leaking washer and when I was going to use it it was spinning so hard it looked like it was going to fly out and they never came to fix it . read more

Love this place! They have reasonable prices, good products, and are knowledgeable and friendly. This place is my first go-to if I needed any appliances. The refrigerator was purchased and delivered same day! The delivery men were very nice. I definitely recommend this place. read more

He came in and fixed our air conditioner very quickly and even told us how often to replace the air filter due to the amount of dust and fur we have because of location and animals to save us some money on the bills. He is a guy who may not be tech savy but knows his ac stuff. I recommend him very much but he apparently is a busy guy who goes all around the various cities on word of mouth only. read more

I called M & W after my dryer went out and when I got the call back from Mike he was there 15 mins later. After I explained to him what was going on he knew exactly what it was and had my dryer running in 15 mins. Cost me 70$ but so worth having my dryer up and running again and on a Sat no less ! No doubt I will call then again. read more

This is the best place ever if you are in need of an appliance. Not only are they super friendly, they are affordable and put their customers needs first. I got a nice oven and washing machine for under $500. They delivered and installed both. And gave me a 90 day warantee. Don't bother with craigslist.. this is the place you need to go! I am one happy customer. Thank you Kenny and staff! read more

We've purchased from M&W before and had a decent experience, but after today we will never go back. Two weeks ago, my husband and I bought a washer/dryer set from M&W after our old set finally gave out. The first day, the washer stopped in the middle of a load and wouldn't start again. The guy from M&W came out and fixed it -- the switch that is activated when the lid is closed had broken out. He said it could have been damaged in transport, but also that it might have been closed too hard. Could be -- my daughter had done laundry and may have dropped it. After that incident, we were glad to have a working washer, but we soon realized that the dryer was not getting our clothes dry at all. So we called the shop again, and the guy came back to repair it. He said it had been placed too close to the wall and that a sensor had been damaged. He repaired it for us. Fast forward to last night, when again the washer stopped mid-load. I took a look and could see that the switch had broken again. Today, when we called the shop, the guy who had come to repair it answered. He would not listen to us, blamed us for the problems we'd had with both washer and dryer, and refused to believe that I had not slammed the lid shut. Because of our previous positive experiences, I might have given two or even three stars in spite of the troubles we've had with this purchase, but he was downright insulting and rude to both my husband and me and seemed unwilling to stand behind the 90-day warranty. For that reason, we cannot recommend M&W. read more

Horrible customer service. Extremely rude when you call the store. A week after some one one came to look at my appliance, they still have not come in to repair even though they said they would come the following day. I would not recommend this place to any one simply because the person at the store is rude and they do not keep their word. read more

Run!!! Rudest people ever. Worst customer service. I have an oven purchased from them that immediately stopped working. Supposed to be new, just a scratch/dent item. Of course it was under warranty and they promised to fix. Great. Trying to get them an come out to do the actual work was the issue. The tech would call and tell me I have to wait around for a ten hour time period because scheduling in his business is impossible. Who cares if I have a professional schedule I keep, clients would drop me if I behaved this way, this appliance repairman was too important to keep a schedule. Whatever, I will wait around. I just want my d**m oven fixed. Next, I was asked where I was located. Apparently, I am far from his business- 20 min drive. He griped about how he didn't want to drive out for the repairs, he would be in traffic, boo hoo. I was then yelled at for even suggesting that my repair distance was not my problem but his, cost of doing business, etc. After asking him to speak respectfully to me and telling him I will contact whatever regulatory agency to get him to do his job, we settled on a repair day. It eventually took one month for my oven to be repaired and work. Guess what? The oven stopped working four months later and same thing all over again. I was treated more disrespectfully the second time around. This time, I was hung up on after I was called a real b**ch. Nice job guys! read more

Called to check to see if they had a part in stock for my LG washing machine the man proceeded to tell me they don't touch they are not worth the trouble but could give me a number if I really wanted it yes please I have a friend that can fix it if I can find the part he then asked how how old the machine is when I answered 7yrs he again said not worth the trouble it's passed the life expectancy... I then said never mind if he could not give the number he replied kiss my ass! Wow... Awesome customer service. read more

I went to this company because a coworker of mine told me about this company and how she loved it and the great experience she received I went and purchased a refrigerator delivery was fast two weeks later my refrigerator started to make a loud noise like a lawn mower I called the company being that they give you a 90 day warranty the guy on the phone told me to unplug the refrigerator for 24 hours that it was making the noise from ice build up the next day the fan completely stopped working I called back and received the run around again to only get we might be able to send someone out tomorrow! I am mother a pregnant one on top of that and the fact that over $400 worth of food is going to waste because everything is going bad because the freezer isn't working and the refrigerator isn't staying cold is ridiculous they have no sense of urgency or care my fiancé explained our food is going bad and the response we received is this is all we can do right now unplugging a refrigerator is all that you can do? we'll try to get someone out tomorrow it's been 3 damn days ! What's the use of a warranty if you don't even follow up with your customers and do as promised my mother told me not to purchase from this place and I should've listen ! This is sad and ridiculous !!!! read more

Despite the few poor reviews they have here on Yelp, i gave this place a chance. I went to their store looking to buy a new washing machine. I told the older gentleman what problems i was having with my machine at home and he said i had a good machine and that i should have it fixed instead. Wow was that a good choice. He came out the next morning and fixed the 2 things wrong with it. Has worked wonderful since. Went in expecting to pay $500 on a new one and got my old one fixed for $100. He saved me a ton of money. Good customer service. I will definitely call them if i ever have trouble with any of my appliances in the future. read more

Horrible customer service! The repairman has an attitude and is extremely rude. They fixed our washer 3 times and every time they fix it, the machine stops working a month later. Not trustworthy at all. Rude people that don't deserve anyone's business! I highly recommend to go somewhere else, this place is just filled with rude people that aren't trustworthy. read more

They just came out and recently 2 fix my oven they did a wonderful job happy with the price

We have been buying appliances from these fools for a long time, we bought a refrigerator from them a couple years ago and the ice maker went out right away. He actually came out and fixed it right away. So after buying more appliances and getting repairs done on other equipment our ice maker went out recently again. So I called them and asked if they can come and fix it and they kept telling me they are too busy because the summertime and fixing a bunch of air conditioners, but they kept tell me they will make it by and they will call me. They kept telling me tomorrow tomorrow tomorrow tomorrow, so I finally got a hold of the guy on his cell phone again and he took my phone number because he lost my notes that his partners gave him five times and told me for sure he would get by that week because he's too busy on the air conditioner Systems still. Well weeks and weeks went by and he never called and never came by to fix it, I will never go to this place again I don't care how much it cost somewhere else this place is the worst service ever. Don't get ripped off by these fools. read more