Derek Crosby is the most Unprofessional insurance agent I have ever spoken to…read more I asked for his manager with an attitude because my time is being wasted, yet again about issues on their end of the auto pay system. I received 10x the attitude right back at me as if I wasn't speaking to a man being paid by the hour at work. Tells me " No one else is in the office but me" then proceeds to place me on hold to come back as a new voice acting like his daddy Tim Crosby. I immediately got fed up and contacted John Miller to talk to a grown up not a little boy fresh off Fortnite, John could not handle the tense tones in my voice that was caused by Derek's actions and John ended up hanging up on me like an unprofessional scared child. This is how you treat a client that has never missed a payment or even made a claim ever. Most unprofessional conversations I've ever had in my life. Think twice before going with Tim Crosby and his agency of immature amateurs.

For months, I had rashes that spread throughout my body that wouldn't stop until one day I woke up…read morewith the most excruciating pain. I came to find out that I was suffering from a skin disease called Topical Steroid Withdrawal, an iatrogenic condition caused by various forms of steroids I had taken throughout my life to treat eczema and other conditions. At night, I would feel thousands of needles piercing my skin due to the nerve damage caused by the steroids. My skin would become bright red and hot to the touch. I would have flare-ups that would have me on the floor crying and begging God to help me. I would take cold showers over ten times a day to try to relieve the pain. The itch was so deep and strong that I would scratch until my flesh opened. My skin was so thin that it would RIP just from moving. I was lucky if I could sleep one hour a day. If I managed to sleep, I would wake up with blood all over my bedsheets. My partner, a former employee of this office, took care of me while still putting his 100% into this job. He needed some flexibility and compassion, but was offered none. All he needed was to work from home temporarily, but was denied. They never tried to work anything out with him. They just wanted him at the office everyday while the other employee of this office was allowed to work remotely full-time and take off whenever he wanted to with no pushback. There was a double standard between what was expected of my partner and the other employee. The owner of this branch Tim Crosby and the "office manager" were very angry about my partner's dire situation. They even asked him, "When do you think she will get better?" Can you imagine somebody asking this about someone who is gravely ill? I would do anything to recover. I had been housebound and bedbound for over two months. I wouldn't wish this suffering on my worst enemy. I am stunned that they are so heartless and vile. My partner loved his job, but he was treated very poorly. He started this job in February of 2023. My partner had made 30 sales in March and it was only his second month there. His boss looked at the wrong spreadsheet in April and thought he had only made 10 sales in March. He pulled my partner into his office and proceeded to scream at him and then complain to him about how little money he had. Even if my partner had done poorly that month, Tim Crosby had no right to scream at him like that. My partner wanted to quit right then and there, but decided to give Tim a second chance. Fast forward to August 2023 when my disease was at its worst. My partner's health was already deteriorating prior to my disease, and he asked for some flexibility so that he could take care of both himself and me. During the first few months of his job, he was already losing his appetite from all the stress. Around two weeks ago, I started to regain consciousness again and saw the situation that my partner and I were in. I had made significant progress in my recovery! I had a serious talk with him and told him that his health was the most important thing in this world, that there was absolutely no pressure for him to continue this job if he really didn't want to. He finally admitted to me that he had wanted to quit for some time, especially after he was called a "motherf*cker" by Tim for not being able to quote the dog grooming business downstairs right away. I told him that I would be supportive of him no matter what. When my partner was resigning earlier this week, Tim Crosby did not want him to quit and insinuated to him that he should abandon me for being sick. He asked him, "Are you with her out of convenience or do you really love her?" I switched my insurance to State Farm after my partner started his job there in February. He was so dedicated and really wanted this office to succeed. I just realized that I am a customer to a business that does not regard me as a human being. I am grateful that I was able to see people's true colors during my lowest point. This is why I am giving two stars instead of one.

We have been working with John for many, many years. We are very happy and secured with your…read moreservice/advice follow up. He is the Best!

John is really fantastic to work with - always available and very responsive. Great service. Will…read moredefinitely recommend.

Whoop! I'm the first reviewer for James for State Farm. I wanted to say my experience has been…read moreawesome with James. He is the reason I came back to State Farm after a 3 year hiatus. He made the whole process from insuring my McLaren to transferring all my insurance over to State Farm smooth as can be. I want to say James provides excellent service and definitely goes out of his way to ensure that customers are happy and satisfied. I will definitely remain a customer with State Farm due to James. Thanks!

ive been driving since i was 17 years old and i am now 37 which means ive been insured for 20…read moreyears. this is the worse company ive ever encountered. this company will lie and lie and leave you will the bill. i signed up with this company in october 2021 and i cant take anymore lies. james and his assistant monika should be put of of business. i have the emails as proof as toeverything im writing on this review. they failed to inform me that it was some paperwork that state farm required and i was on the hook to pay for the penlty. every month since october its been an issue. they clearly dont care and i had to go. my bill was on auto-pay, they went in my account and took a payment twice in one month. i call and email over and over again just to be lied to and told the issue is fixed and then the letter comes in the mail from statefarm with the truth and i am either being threaten that my policy would be cancelled after i was told by james or(and) his assistant that thing were corrected. i am also seeking legal action. ebony

On 3/12/25 I've drove to 120 Eagle Rock Rd., and I accidentally parked in a spot labeled FFL. I am…read morea support aide for a a girl with special needs who volunteers at a different firm in the same building. We were running late, and in my haste , I didn't realize I was parking in this designated spot. We are usually one hour. When I return back to my car, there was a black Range Rover SUV, blocking us in. There's a metal pole in the front of the spot so there was no way we could leave. The girl I was with had not been feeling well and was hungry and I needed to get her home, but I had to go back in the building and try to find out who's car it was. In retrospect, I should've called the police and hopefully they would have issued him a ticket. What I did was a mistake, what he did was illegal I rang the bell of his office and a lovely girl did come and tell me it was the owners car. But then went back in and left us there and didn't give me any other information and so I waited and then I noticed another girl moved to the car, which I found out was his assistant. He seemed to be bully enough to block us in, but then couldn't face me to talk to me about it He had no idea who was in that spot could've been someone who may not have figured out when to get his obnoxious car moved. He had the option of parking in another spot, leaving a note on my car, calling the police to issue a ticket. They were definitely other spots. He chose to retaliate and block us in. I have never had any interaction with this person or this firm, but I do know that I would never want to have any business interactions with an obnoxious bully. I would prefer to work with someone of character and integrity, Life is full of choices. This is the choice this person made. Perhaps you should think long and hard on your choice of who you do business with

An AMAZING team to be apart of. Have been in the industry for going in on 7 years now and FFL is by…read morefar the best place to be. High comp, fresh leads and nonstop training