Do not rent a car from Europcar at any location in Germany…read more I paid for a car rental in advance. The morning of the car rental I get the email below. They did not have a car available for me, so they cancelled the reservation. Yet, they failed to refund my card. Phone calls to their customer service yielded no results. When I finally emailed nachfrafe@europcar.com, I am told I will get a refund once the car is returned. Poor business. Look elsewhere when you rent a car. But if you do have to rent a car from them, don't pay in advance to get a lower rate. Chances are the car will not be available and you will have to fight them to get your money back. Dear Customer Thank you for making a reservation under reference 1101188616 for the 04/04/2019. Unfortunately, on this occasion, we cannot confirm your reservation because: - The vehicule category MERCEDES BENZ A-KLASSE (or similar) you requested is not available You have not been charged for this reservation. Please contact our customer service by email webmaster@europcar.com if you wish to keep your reservation and change the item which is not available. Thank you for choosing Europcar