Great customer service at Melounge and the Ritz Carlton Vienna. We went to try their afternoon tea…read moreand it was delicious. I was expecting a bit more choices for the price, as the afternoon tea set for one person is 39 euro. I wish they had a faster service, because we waited a while. Regardless, it was an enjoyable experience.

The service here is impeccable. We came here for afternoon tea and were treated like royalty. The…read morefood was great and the portions were large compared to other tea places we have been to (in California). A couple near our table were being REALLY rude to the staff and questioning everything they said, and the waiters calmly and politely answered them with such patience. I liked that it was a more casual environment, since white gloves can be very intimidating sometimes. This was a great afternoon experience and perfect for a special date or occasion.

I'm not a real tea enthusiast, but the few teas I've tried with my friends here have been…read moresurprisingly good. My favorite cold brew is their Silver Buds tea and it was perfect with their moon cake! I also found their Chai Latte to be delicious; I tried this years before at a popular American coffee house (easy to guess) and I was not impressed - this was way better.

Very good cake and very good wine! Service is great and the dining area is beautiful. Great spot.read more

One thing my wife and daughter wanted to do in Vienna was to try the local cake, the Sachertorte…read more There are a few apparently famous venues for this (and a slew of other places too). Gerstner is a long-standing bakery with a few locations (including at the former summer palace). They had a shop relatively near our hotel, so we stopped in early during the trip. If you are facing the State Opera House, Gerstner's is on the right across the street. Note that there is also some as or more famous outlet for cakes behind the Opera House also, but they appeared to have a line when we walked by. At Gerstner's you enter at street level where they have a dessert counter with displays. You can get a slice to go here. However, if you want more of the full experience, you can go upstairs (they have an elevator as well). A wide curving staircase gets you to the rather small 2nd level (the first floor, in local parlance). There are some tables here, but it has the air of a bookstore coffee shop. We opted to continue up to the next floor. Here, there is a dark hallway where you approach the host stand. There was one couple ahead of us and they got seated quickly. I think they had a bar as well as dining, so they ask which you want. We just wanted dessert, so they walked us past the bar. This floor has high ceilings and palace-like decoration. The vibe is definitely 'special' but they don't charge extortionate rates for it, which was nice. We were shown to a small table in the main dining room. I think you could see part of the Opera House out of the open windows. Two of us got coffees and we all split a Sachertorte. We enjoyed it, but everyone agreed that it was a bit dry. Maybe the Viennese don't go for moist cakes. They do have other items on the menu and I think you can get a regular meal here (schnitzel, salads, etc.). However, we visited around 2:30 p.m. on a weekday, so we just wanted the cake. The bill was reasonable, and we all agreed that this was a worthwhile experience.

Surprisingly delicious. Pretty busy when we arrived, and the gelato had strong flavor and good…read moretexture too. Recommend stopping by, I'd come back!

Worst ice cream/frozen dessert I've had in Vienna (including ones I've bought in supermarkets)…read more I had the cookie-biscotto flavor of ice cream and it tasted very artificial. I can understand why they won't give out tasting samples when the ice cream tastes this bad. Cone was fine/standard.

Unique place to get breakfast that is nothing like the US. The service was great super fast and…read moreattentive. They squeezed us in even though there was limited seating. The quality of the food was great and the tea was super unique, would return and com here again!

Great place to buy wines. They have a very large cellar underground…read more Staff are informative and wont try to upsell anything. You can take as long as you need to downstair. Great prices as well and very close to the station.

Been here three times over the years and it doesn't disappoint. Third wave coffee roasters that get…read morethe best of the beans out-sweet aromas in a very relaxed setting.

Had the most amazing torte along with a tasty coffee. Service was quick and plenty of seating. I…read morewould highly recommend this place! It also was near the tram which takes you into the city.

My first impression of this place was WOW very fancy, as that is what it looked like from the…read morestreet view, but once inside it was more or less like a normal cocktail bar. therefore the prices are also quit normal and affordable there as well. They have a HUGE selection of cocktails to choose from and the ones we had were pretty damn good. I can see myself return there once again.

the place was good, both have tables outside and inside as well. there is a big range of drinks but…read morethey are just with their fantasy names on the "menü' so you dont really know what you order. of course you can ask but the waiters dont know most of them either..of course they will ask it from the master. :) dispite of that both the service and the drinks were fine! i recommend the place

First of all.... You have menu online, you can easily place an order, very convenient and easy…read more Then waiter would come and tell you that most of the items are not available. Desserts were very plain, not much flavor, simple, nothing special. In the end we decided to taste the Apple strudel, big mistake.... taste horrible, barely taste apples .... instead weird, unknown substance.... mixed with raisins. Service was ok, location is good. But, place is overpriced and overrated, stay away from it.

This cafe was very busy when we went…read more We waited quite a while before anyone came to take our order, so I think they were particularly busy when we went (or perhaps understaffed that day). After ordering, the desserts and drinks came quite promptly. They were helpful & friendly Nougat schuesserl (nougat tart) had a creamy hazelnut filling and substantial/thick layer of crumb pastry -- in general, the tart was solid. 3 stars Black forest cake was pretty good, moist and flavours were well-balanced. 4 stars Mozart cake was fine, not too sweet. 3 stars The tea was apparently okay; I didn't try any myself. I had the fresh-squeezed bottled orange juice, which was fine. Decor is quite pretty & cute, with lots of pink & brown.