Friday was my mothers birthday, i live out of town and thursday had made a floral purchase for her birthday from Ava's online. They promised her delivery by noon on friday. I received a text message friday at 1132am that stated sorry we will be unable to get the delivery out today. I called Mabank Flower Shop at the very last minute in a panic and asked if there was any way possible to get an arrangement to my mom in Kemp, Tx by 2:00 pm as she was leaving to go out of town. The lady was so sweet and said yes! They did an amazing job with a beautiful arrangement delivered before 2:00! I cannot thank this wonderful business enough! They are simply the best! Thank You! Stacey Bass read more

This florist is amazing! The arrangement sent was absolutely beautiful. It's been 1 week since they were delivered, only flower has died. I will use this florist again when I need to order flowers. THANK YOU SO MUCH!! read more

I ordered a bouquet of Yellow roses through their website for a special arrangement intended for my mother in law as a remembrance of my late wife's, her daughter's, birthday. They called me to inform me that they had no yellow roses and would not likely have any for a few days and offered me a selection of different colors. Yellow were my late wife's favorite. So I asked, since you don't have the yellow I ordered, could you do a dozen white with one red rose in the center of the arrangement. In short, their answer was NO! I asked for the person in the phone to ask the person in charge, manager, owner. She did and came back with, NO, we can't do that. I expressed that these flowers ordered represent 3 annual arrangements ordered in the future. The answer was still NO. I said, OK, let's go with the 11 white and one Red. Please know, you're unwillingness to work with me, offering exceptional customer service, this Will be my one and only order from your business. I called later to confirm delivery. They cancelled the order. I asked for the owner. I shared the details above and stated that the person on the phone was not very motivated to offer any level of customer service. The owner stated that was his best sales person. I said, maybe I'm at fault for not asking to speak with you directly. But I don't understand why my order was cancelled. The owner stated, you said that you would never order from our company again, so I thought that if we delivered your order that you would not be happy, no matter what, so I cancelled the order. I guess we do things a little different here in Texas than you in California. Wait! What? Customer Service is Customer Service, regardless the state you live in. The owner could have called me back and said, what can I do to make this order perfect for you ... 12 white and one red, maybe. One red rose. Save the order and guarantee all future orders. Or cancel order and lose all future orders. That's not a Texas vs California thing. That's a poor business decision thing. 1-800Flowers got my order and delivered yellow roses the next day. Ever watch Pretty Woman? You work in commission. Right? BIG MISTAKE! HUGE! Answer: yea! I will remove this 100% Yelp review, IF I receive a call from the owner with an apology for not making a better effort to accommodate the needs of this customer and promise to empower his employees to make decisions that will help them provide exceptional customer service. LESSON: a $7 red rose to keep the sale and ensure 3x $80+ orders each year = a no brainer! read more

I paid $75 ($90 w/delivery fee & tax) for a custom flower arrangement for a funeral service. I did not request anything expensive or fancy so I expected the arrangement to be a pretty & appropriate gesture. Instead I was extremely chagrined to see a small vase with only a few flowers in it. This arrangement would have cost me $10 at the most, had I purchased it at the local grocery store. It really was quite pathetic. I wish I had not used this shop and I would NOT recommend them to anyone else. read more

Stopped in to pick up flowers for my mother in law last week. We picked out beautiful gladiolas in an amazing color I've never seen! The owner arranged them and put a beautiful bow on them. We also bought yummy hand made soaps and a wonderful candle. All of the flowers and plants were very healthy. Lots of gift ideas too! The flowers for my mother in law are still beautiful and still blooming! Awesome place, great location, tons of options and very nice owners!! read more

I can't praise this business enough! When my sister died, the funeral home referred us to Cap'n Bs (with whom they have some kick back agreement) who tried to bait and switch us into inflated prices and were rude and unaccommodating. Fed up, we contacted Mabank Floral and she was a godsend! The owner gave us reasonable prices, found the specific flower we wanted the next day, showed us so much kindness and compassion and even stayed after hours to meet with us. This owner runs this shop as a work of heart and a true service. And the funeral flowers were beautiful!!! Unfortunately Cap'n Bs has a monopoly in this small town ( funeral homes refer them, they jack up prices and feed $ back to the funeral home). But there is nothing lower than preying on the bereaved. Mabank Floral is caring, honest and talented. Don't waste your money supporting businesses who aren't!! read more

Mabank Floral did an amazing job on my son's wedding! The flowers were ordered the same week as the wedding and we're simply beautiful. Roses, Hydrangea, and Gerbera Daisies, fresh and perfect when delivered on the 31st if July 2016, and still looking great today, 5 August!!! Great job!!! read more

The flowers that come from this place are amazing! Never seen a more beautiful arrangement

Living so far away in California I have to trust the florist I deal with to send the appropriate bouquet and gifts that I have ordered. I have used Maybank Florist for several years now and have been extremely happy with the service. My sister has always advised me that the flowers are fresh and the arrangement is beautiful . When one of my orders was accompanied with fudge chocolate, my sister, her family and friends ate it for days as they were very generous. I can't say enough for this florist. Keep up the good work. I'll stop by your shop to thank you in person on my next visit. Jan Gomez Ventura California read more