Bad experience. Truck ran well and was in good shape. The final cost was much higher than the original estimate. When I picked up the truck at 9:19am they asked me what time I thought I would have it back - I said 4pm. I was never told I would be charged extra if I was late! I returned the truck at 5:50pm and was charged for another full rental period. I only had the truck for 7 hours and 46 minutes!! Not even a full day. People at location could not correct it because its all done on the web. UHaul won't answer customer service number - I've called 3 times. read more

Worst place ever to rent a U-Haul. Miserable folks behind the counter, who refuse to do their job.

DO NOT RENT A UHAUL HERE! THEY ARE RIPPING OFF PEOPLE. we rented the truck on 12/31/18. the guy at Mabardy's put down it had 3/4 of a tank of gas. however, he didn't physically check it but just accepted what the printout said it had in gas. when we got in the truck before driving off, i saw it had 27,075 miles on it and had between 1/2 and 3/4 of a tank of gas. i didn't want to be charged for gas i didn't use, so i took a picture of the dash showing the gas level. i took the picture into the store (Mabardy's) and the guy who rented the truck said, "Oh, OK, that's fine." i put THREE (3) miles on the truck, bringing it back at 27,078 miles. i put $1.00 worth of gas in to make sure it was back to the same level (which it was) between 1/2 and 3/4 of a tank. when i returned it the next day, the SAME guy who rented us the truck processed the return and went out physically to check the gas level (unlike when we rented it). he put down it had between 1/2 & 3/4 of a tank and then CHARGED ME $6.00 FOR GAS!!! to go 3 miles??!!! i squawked about this and reminded him we showed him the gas level before we left. while he said while he remembered that we showed him a picture of the gas level the day before, he said couldn't change that amount of gas that was actually in the tank on the paper. i asked him why, if that was the case, he had said, "it's fine," the day before when he was shown the picture of the amount in the tank?? if he told me it was a problem then i would've redone the rental to reflect the amount actually in the tank. this old gizzer refused to adjust the gas even though he admitted he knew we took it out with between 1/2 & 3/4 of gas in the tank. i will NEVER rent at McCardy's again and i request Uhaul to refund the $6.00 that this guy STOLE from me. If uHaul does not refund my $6.00, then i will provide my documentation to american express and ask them to credit me $6.00 against McCardy's because it is a rip-off place. you shouldn't let this guy be in your franchise. he's dishonest. read more