When I shop for makeup, I like to be helped by a specialist who can make great recommendations of products to meet my needs. That's why I chose to come to MAC.
I already needed a few products, so I made an appointment ahead of time for a consultation. If you want to make an appointment, it has to be made ahead of time and there is a requirement of a minimum purchase of 60 euros (but if you need at least 3 products, that's easy to achieve).
My appointment was great. I was helped by Allison who really took her time to find exactly what I was looking for. I left with many products and the knowledge of how to use them best thanks to her expertise.
The only thing holding me back from giving 5 stars was the service I experienced when I first entered. I went straight to the back to let the person at the counter know I was here for an appointment. But he ignored me and kept taking calls for 7 minutes (I timed it), never pausing quickly to ask me what I need help with or to tell me he'd be a minute. Such bad customer service on his part which almost caused me to walk out and skip my appointment. read more