I bought a jet wash from machine Mart thinking I would be getting a good service that there was a problem, the machine was only 4 months old it went wrong I to get back to the shop, they said they would send it off to the manufacturer, it did not go straightaway, it was in the shop for 2 weeks before they decided to send it, they did apologise, it came back after 8 weeks, and there was still a problem not working, I took it back to machine Mart the same day and they said we will send it to our repair centre, it was there for 4 weeks came back same problem no working, I have once again to get back to the shop and they have sent it back to their repair centre once more, I am still waiting, I am in business and I rely on the equipment I buy at least working, with a going back so many times you would've thought I would have been entitled to at least a replacement, we wait to see what happens, I do wish I bought my equipment from somewhere else who might have replaced that straightaway (http://www.google.com/support/contact/bin/request.py?entity=%7B%22author%22:%22AIe9_BGDZqPIA3VRzXy1pi1hsFpjfhVk0vedQWN9V-GQZpX3R0NXt280GtGHiHHfbU-s6wupHB_2%22,%22groups%22:%5B%22maps%22%5D,%22id%22:%22http://maps.google.com/%3Fq%3DMachine%2BMart%2BLtd01782%2B287321%2Bloc:%2B382%2BWaterloo%2BRd,%2BStoke-on-Trent,%2BStaffordhsire%2BST1%2B5EH%5Cu0026gl%3DGB%5Cu0026sll%3D53.033097,-2.184978%22,%22shortAuthor%22:%22115683388400936208048%22%7D&client=13&contact_type=anno&hl=en&source=maps&ved=0CBsQhgo&sa=X&ei=MGQjUamnG9G78gOpwYDwBA) read more