Customer service has improved over the last year, but some produce that is regularly priced is bad. Some stocking clerks are rude ,block the aisles and have no manners. Prices are obviously marked up for some items during sales of other items. Fairly clean store. read more

This store has gone downhill very fast. I was in on Sunday to get milk and a few other things and when I grabbed a bag it said expiry date August 1st. That was less than a week away. The only better date I could find was August 5th. Brought it home and it was already curdled. Wilting fruit and vegetables. Bread was stale. Something needs to be done about this. Very unexceptionable read more

I was buying a small amount of groceries hoping to pay with rolled coin(clear wrappers) because his was all I had. The manager said it could be accepted as long as it was counted by the teller. My groceries came to $31 and to count quarters and dimes would have taken less than a minutes. I could totally understand if it it was a large grocery bill! I was refused service and having no other way to pay for my groceries I walked away in tears. Come on staff! Also if I was the customer behind me in line I would have said that I didn't mind waiting!!! So much for kindness! Our trailer is close by and we have happily dealt here since it opened.....I have never felt so humiliated before and will never set foot in there again. read more

I moved to New Hamburg a little over 3 years ago, until that time I never really ever shopped at No Frills, it wasn't for any particular reason other than there was never one nearby that was convenient enough for me to shop at, even when I moved to New Hamburg my first instinct was to shop at Sobey's. I slowly started going to No Frills to buy the odd thing here and there, after a while I felt a comfortable vibe when shopping there, they eventually won me over and I have been shopping there steady for close to 3 years now. After today and the way I was treated I will never shop there again, I went in to do my shopping, now because I am on a fixed income I do not get to shop very often, so it may have been a few weeks since I have been in there, and like I always do I went to the self-checkout and noticed there were no bags there. so I asked the teller about the bags and she then tells me I have to tell her how many I need, which of course at this point I do not know how many I will need that is one of the reasons I use self-checkout because I have a hard time with perception and I always ended up telling the cashier a number higher then I needed and being on a fixed income every nickel does count for me. So now i have this counter clerk i dont know what to call her probably 1/3 my age or less telling me i have to tell her how many bags i need, i told her politely i dont know how many i will need i wont know until i ring everything in and place them in bags and count them which is what i have been doing for the last 3 years and she rudely turns to me and says well thats how its done now you have to tell me first and i will ring it in for you on the computer and then i will give them to you and i again told her i have no clue how many it will be, and that is why i come to self checkout, and her responce at this time is well thats not my problem, which in turn now has frustrated me and i scowled back at her and said fine then i may as well go shopping somewhere else and she responds with thats fine see you later, i was like so shocked i could not beleive she was talking to me that way.... so after i calmed down i gave her a number for the bags and she rings it in and as i expected i over estimated and when i mentioned that to her she says thats not my problem. that is just rude and uncalled for I will not go back again and I will drive the extra distance and take my business back to Walmart where they know how to treat and respect the customer. I mean if a few nickels are going to break the store then they may as well close now. read more

This No Frills is probably one of the worst managed stores that they have. the location is perfect and the clientele is guaranteed as there is not much choice. but the layout is so tight you cannot move your carts through this as I think it is done on purpose. the shelves are never stocked. everything always seems to be out of stock. the fruit and veggies are generally not very fresh. if you want fresh berries do not go to No Frills. For box Goods such as crackers or toilet paper it is a good place to shop, if they have it in stock. the parking lot has just had the lines repainted which is great, but there are so many holes that you will lose your car driving into it. plus at the edge of the parking lot nobody has ever cleaned up the litter. overall this could be run so much better but I guess that is up to the owners. read more

I try to shop no frills once a week as some specials are an excellent buy for someone on a fixed income. Lately I find the shelves empty and the specials are always gone. When I mentioned this to an employee I was asked if I wanted a job. Hope you can figure a better answer to this problem. If not I will take my business elsewhere or try the no frills in Stratford. read more

This no frills is where I do most of my shopping ($300 per week on average). I don't care about the Isle space, however the fruit is often not the freashest for sure and they certainly can run out of stock on some items. But the reason I go is they price match. And they price match electronically and from most stores (because of their location) allowing me to save on average $40 to $50 per week. It's worth the savings to shop here if you price match!!! read more

This is a good No Frills. Despite what someone said here, it has very standard aisle widths, and the produce is fine as well -- sometimes even better, depending on what items they get in. I don't understand why there are 3 reviews (now 4), most of which are positive, but only the 1-star review is counted. This is very unfair to this business. read more

TERRIBLE CUSTOMER SERVICE. POOR QUALITY OF FRUITS & VEGETABLES. This store has gone downhill really fast after the new owner. I give 0 for Customer service. Their cashiers are Rude, Arrogant and Judgmental. Prices are always coming out wrong. If you point that out to them they act as if customer has done some crime. Most of the checkouts are always closed until big lineups happen but all the young staff is busy chatting & Flirting by self checkout counter. If you ask them for help at Self checkout they are not willing to help. I used to look forward to shop at No-frills before now I dread to go to that store. Not just Customer Service but Quality of Product is also going down. before they used to mark down items when they were still in usable condition. now the New Owner is so greedy he waits till the product is no longer usable and some of the products are expired when they are marking it down. overall very disappointed the way they treat their customers. I am not going to shop here anymore. read more

This store is very clean and has EVERYTHING you could ask for. All the employees are extremely helpful. This is my favourite grocery store.