This was my second visit to Sactown Vet, and I couldn't be happier with the care my dogs have…read morereceived. My first visit was with my Boston Terrier, Chloe, and today I brought my Pug Sookie. The entire staff and veterinarians are incredibly kind, welcoming, and clear with their communication. The exam rooms have such a calm, relaxing atmosphere, and they take a low-stress approach to handling pets. During Chloe's first visit, they gave her treats while administering her vaccine, and she barely noticed the shot! She's usually very stressed at the vet, so seeing her stay so relaxed meant a lot to me. Both of my dogs have been much calmer at Sactown Vet. I also appreciated the thoughtful welcome gifts, including stickers, a magnet, and a folder with information about the clinic and our veterinarian. It's those little touches that make you feel truly welcomed. I highly recommend Sactown Vet to anyone looking for a compassionate, knowledgeable, and fear-free veterinary team.

Avoid SacTown Vet!…read more They refused to vaccinate my dog after only a few minutes and still charged the full $91 visit fee despite providing no real care. I clearly explained my dog has some sensitivity from past veterinary trauma. During the exam, they touched her from behind without warning, she gave a brief warning response (no bite), and they immediately stopped and refused to continue. The only options offered were: * come back for another paid visit with anti-anxiety meds they never told me about beforehand, or * take my dog to the back alone for sedation/anesthesia to complete vaccines. I don't understand how separating an already anxious dog from their owner, restraining them, and sedating them is considered more "fear free" than a calm, controlled vaccine with the owner present. For context, my dog regularly goes to groomers and is handled all over her body without issue. This feels specific to the vet environment, not general aggression. I later went to another highly rated clinic and they handled her immediately and professionally. She was given treats, a muzzle was only used briefly as a precaution at the end, and she received all vaccines and testing in one visit within minutes--for a better price. This clinic felt rigid, poorly communicated, and more focused on protocol and repeat visits than actually working with the animal in front of them. I would not recommend them.

Sacramento Animal Hospital has provided my cats and I great services and supports. I initially…read morebrought my two adult cats for general check ups and to address some concerns. The staff have always been very friendly and professional. The techs are knowledgeable and calm around the animals and the doctors are great! They are prompt with calling for results and explaining what certain things mean and the options you have for treatment. I have also had good luck with getting appointments scheduled at times that work for my schedule and aren't far out. Their lobby has a few seats for cats only which is nice. The lobby is also fairly large so it doesn't feel cramped or uncomfortable. They also have a sign that says they accept Care Credit but I have not used this before. The parking lot is also spacious. I'm very happy with my experience here especially being an anxious pet parent. Definitely recommend.

I can't say enough about Sac Animal hospital . We have been coming here with our fur babies since…read morewe moved to Sac in 2012. The staff is wonderful. You can tell they love the pets as much as we do. We have had them take care of all three of our puppies. They also have assisted two of our fur babies cross over the to the rainbow bridge. I can't say enough about the empathy they provide and support to families. I highly recommend them!

As someone who works with veterinarians for a living - I wanted to give the Broadway team a…read moreshoutout! I've taken my young dog here to get his standard shots/exams, but this last week I took him in for a leg issue that turned out to need surgical intervention. Scary, and expensive news. But the team was so great. Got us in for a same day, after hours appointment, and scheduled his surgery within a week of calling in. Doctor Baum called me personally to explain what was happening, why he recommended the surgery, a video of how the surgery works, and a detailed estimate. Gave me time to process because it can be overwhelming mentally and financially. Staff all loved on my boy both visits - it's a good sign when your dog wags his tail entering the vets office. Day of the surgery doctor called me before and after surgery to check in, and reviewed the results with me. Private Equity firms are buying up practices and hospitals all over the country. It's important to support local businesses who care about your furry family members not just about the bottom line. Thank you BVH team

I was a client at this veterinary hospital for over 30 years. My parents brought my childhood dog…read morehere, and as an adult I brought my own dog here. When Dr. Nabil Ibrahim owned the practice, I always felt my dog was cared for by someone who genuinely loved animals. Unfortunately, after the ownership changed in 2021, my experience changed. At nearly every appointment, I felt pressured to approve numerous tests and services. What started as a routine visit often became an estimate several times higher than expected. I understand that diagnostics are important, but the way they were presented made me feel like the focus had shifted from individualized care to selling additional services. The biggest concern was my dog's medical care. The first incident occurred after he received rabies, leptospirosis, and parvo vaccines during the same visit. He developed a severe reaction with swollen, red paws and a swollen muzzle, requiring an emergency veterinary visit after hours. I notified the clinic the following day, yet I continued receiving reminders for his leptospirosis booster despite informing them about the reaction and my decision to avoid non-required vaccines. Three years later, I returned only for his required rabies vaccine. Leptospirosis was offered again, and I declined. He was given rabies and parvo together, along with a preventive Benadryl injection. Once the Benadryl wore off, he experienced another vaccine reaction and again required emergency care. The emergency veterinarian told us that, given his history, future vaccines should be administered one at a time to help identify which vaccine was causing the reaction. The final experience was what convinced me to leave the practice. I brought my dog in for loose stools. I was told his diet was inconsistent and was advised to switch him to a prescription hydrolyzed protein diet. I agreed to the diet trial and stool test, planning to pursue additional testing if needed. Instead his stools progressed to severe watery diarrhea. When we returned for the follow-appointment, my husband waited outside for approximately 45 minutes in 100 degree weather with a brachycephalic dog. After reminding staff we were still waiting he was eventually brought inside but waited another 20 minutes before leaving without being seen. Before we could see another veterinarian my dog became severely dehydrated and required emergency treatment. The emergency hospital preformed blood work, treated him with IV fluids, prescribed metronidazole and Hills Biome diet. Thankfully he has been steadily improving on that treatment. I understand that medicine is not always straightforward, and not every treatment works for every patient. However, I believe communication, follow-up and individualized care are just as important as diagnostics. Unfortunately after these three experiences, I no longer feel that this practice is the right place for my dog.

10/10 My dog arm was swollen and I had never been here before, very sweet to my dog and very…read moreattentive, they got me in for a check up the same day! I'm very happy Choppo came here and had a good experience

Came here for Max's follow-up visit and continue to be so impressed with the care we receive. The…read morestaff is always friendly, compassionate, and efficient. They were able to get Max in for a same-day appointment last week for his chronic cough, and when he wasn't improving and his appetite decreased, they quickly scheduled him for the very next day when I called. Everyone is so gentle and patient with Max, which means everything to me since he's my 16-year-old baby. I truly trust Natomas Vet to take such good care of him. So grateful to have found a team that treats him like their own!

JoJo was extremely helpful and kind when I brought my pup in and answered all my questions. Very…read morewarm and welcoming environment.

I took my 17-year-old senior cat to Midtown Animal Hospital the day after Christmas because he had…read morenot been eating or drinking for several days and I feared for his life. I am disabled, on a fixed income, and my cat is my only family. I was charged $495. When I later obtained the medical records, I was shocked to find no physical exam notes whatsoever--no exam findings, no palpation, no dental assessment, no SOAP notes. Only lab results. I was charged for services that, based on what I observed when we got home, do not appear to have been performed, including a nail trim I specifically requested. There was also no visible evidence or documentation of blood draw or urine collection. Despite no explanation of my cat's condition or prognosis, I was handed an expensive dental estimate far beyond my ability to afford and then shown the door. I was humiliated at checkout after explaining I was poor and hoping I had enough money to pay. I paid partly by credit card and drained my debit account. I was even charged for a can of food that was presented as complimentary. This experience left me terrified and unsure whether my sick, elderly cat was actually examined. I have since filed a complaint with the California Veterinary Medical Board. If you love your pet, request and carefully review your medical records. I trusted this clinic's long history. That trust was broken. Stay with your pet the entire appointment. Midtown Animal Hospital is operating on a cancelled premises license which is a violation of BPC 4853. This means that the Hospital is not authorized to legally operate or provide any veterinary services. It's been cancelled for 3 years. How can they still be open? Sacramento is corrupt and Pro Business. They must know the right people. They need to be held accountable.

Incredible team. HIGHLY recommend Arden Animal Hospital. They were the first vet I ever became…read moreestablished with when I rescued my dog. They are so polite and professional. I wish I could keep taking my pets here but I moved. Thank you AAH!

I've been coming here to the Animal hospital on Fulton Avenue for about a year and a half now…read moreI recently had an issue that scared me because my little cat Rosie had a ruptured anal gland. I tried to set an urgent appointment, which was accepted the day later. The staff is always exceptionally friendly, and Dr. Long is an exceptional practitioner because she not only loves all animals. It's obvious, but she's always sympathetic to my financial needs as a retired person living on Social Security only.. Not only is Dr. Long a professional, but she is a wonderful young lady and I highly recommend going to Arden animal Hospital for all of your pet needs. They are a wonderful crew..

Amazing service and availability, able to get appointments as needed and they are willing to work…read morewith you and okay with whatever your budget is as far as not pushing extras (but politely still offer). My pets are less afraid of going here than anywhere else and our family all love the staff. 10/10 recommend

I am beyond heartbroken to share that my cat passed away under the care of Dr. Gill. This…read moreexperience was marked by medical mismanagement and a lack of transparent communication. Initial Negligence: Stitches were removed prematurely, leading to unnecessary complications. Mismanaged Treatment: After a diabetes diagnosis, Dr. Gill opted for an expensive, non-insulin medication despite my cat's visible decline. We then were told to wait two weeks before switching to insulin; by that point, his blood sugar was critically low (80) and he had stopped eating. After spending thousands, I was asked for an additional $600 for tests to "potentially" diagnose leukemia, only to be told to euthanize him moments later. It felt as though we were being milked for fees while our cat was dying. The lack of urgency and the questionable treatment plan lead me to believe this office is more interested in profit than animal welfare. Please protect your pets and go elsewhere.

My cat went missing and was found injured. They were able to take her in same day and took the best…read morecare of her. Didn't rush any treatment and instead focused on her getting well enough for such a big surgery. Could not recommend enough. Staff is very empathetic and mindful about saving you money wherever they can.

I looked for the closest vet that was open and came here. They took care of my dog very well, but…read morebe prepared for an expensive bill.

We brought our beloved (young) husky in for a sudden emergency, which turned out to be terminal…read morecancer. Over the two days of this experience, we were emotionally spent. Dr Harris was incredibly empathetic, she explained the options and procedures, and she went out of her way to make our doggo comfortable. It was an intensely difficult experience but we couldn't have asked for more. Thank you Dr Harris

Mueller used to be a good place to take your pets for regular vet care and emergency care. Not…read moreanymore. I have taken my cats there when they needed regular appointments for many years, as well as emergency care and they used to be good. I do expect to wait when you take them in for emergency care because there are other patients ahead of you, some more critical. I get it. So when I needed to take my cat in because she was not eating or drinking for the past few days, and her regular vet said to take her to an emergency vet, I called Mueller and was put on the "Virtual Waitlist." This was new to me, they had not had this when I had visited in the past and sounded like a great option since she was not critical, we could wait at home until they had time to see her that day. This is a lot less stressful for her and me. We were placed on the Virtual Waitlist at 11 am. At 5 pm I was sent a text that said they were ready for us and to come into the hospital. So I rushed down there and checked her in at 5:41 pm. We sat in the lobby waiting until 10:45 pm before we got into an exam room and saw a doctor. And then I was told that they could not help us and that they would see if there are other emergency vets in the area that could hospitalize my cat and provide an ultrasound the next day. I sat in the exam room for more than an hour before the Dr came back and let me know that she had found 1 place that we could possibly get into that night. I do appreciate her finding another ER hospital that was very helpful. She was doing the best she could. But I spent $178 and waited 6 hours to just go somewhere else. Which we did at midnight-I drove up to an ER Vet in Roseville. So my poor sick cat had to be in a carrier for 6 hours at Mueller and then the 45-minute drive and then 3 hours at the new ER vet. This was beyond stressful for her and me. From what I experienced, the "Virtual Waitlist" is not for their patients- it is for them to control how many people are coming in at one time and waiting in their lobby. You will still wait 5-8 hours to see a doctor after you arrive and check-in with reception. I wish they would communicate that fact more clearly. I don't think I will be using their services again after this nightmare.

I was supposed to write a follow up from my last visit. My previous review was thanking Mckenna for…read morebeing so kind and patient with me during my initial call to the office. Follow up: Appt: May 4th This was my first time at this VCA location. Gemma was the Vet Tech who took care of my baby, Penny. Penny has arthritis. Recently her back leg has caused her not to be able to stand for very long. She also developed east west feet. Which means the paws go outward. Gema was so gentle and compassionate to her. Penny was seen by Dr. Cavanaugh, one of the best Doctors I've ever had for my pets. I asked her a million questions because I was beside myself not knowing if I was going to have to put Penny down. My experience with previous doctors as they appear annoyed by all the questions and do not show any compassion. She was the complete opposite. She welcomed the questions. Thank God she prescribed me some medication, and we decided to see if it would help her with the pain. I felt like they were both my guardian angels. June 17th Penny woke up 2 nights ago and made a horrible sound as if she was in serious pain. First thing in the morning the next day, I called the office. I spoke to Julia, and Beloved through out the day. Both as sweet, kind and patient as they were when we came in previously. I also spoke to Alina and she was super nice. They both left Dr. Cavanaugh message ls regarding different medicines that we could try. Thank you so much Dr. Cavanaughfor following up with me after hours. That is rare. A typical Dr. who had a busy day and with other patients and all the updating charts etc would have called the next day. Beloved, you went above and beyond and thank you for allowing me to get my medications yesterday. The entire staff at this location are amazing individuals. FYI: Penny was able to get up to go to the bathroom and I almost passed out it! It was like a miracle right before my eyes.

This location is poorly run by the manager Rachel Cross. She has no idea how to manage an office…read more They are always at least 20 minutes late and running behind on every appointment that was booked. What is the reason for even making an appt??? Then after your appt you have to wait again to get your pets meds which take another 20 minutes at least. There's like 20 people working there and they are all just standing or sitting around talking and doing nothing except dicking around. What an unprofessional office!!!