Been shopping at this Macys since childhood. Located in the Burbank Mall,This store is beautifully organized, with each floor dedicated to a specific department, which makes navigating easy. Macys does run really good sales from time to time. Overall, it's a nice shopping experience that is worth stopping by at least once! I also purchased my bedroom set from this Macys and was exceptionally pleased with the delivery, value, quality and wear of each piece. read more

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Sienna in the men's section has excellent customer service. They didn't have what we were looking for but we were pleased with the service

Chanel department is the worst here they do not wrap the gift properly and the lady was on the phone the whole time when I try to get her attention to help me she was on a personal phone call and pretended to make it about her customer. She didn't even wrap the gift right you are a mess read more

We were in the jewelry area looking for a men's watch for my husband's birthday. It was difficult to find someone to assist. Finally one saleswoman ask another to assist us. She told her sure in a minute. We were standing there while she was doing paperwork. They both spoke in another language that we did not understand. The service was underrated. The energy of the saleswomen was no energy. She didn't want to sell us a watch. We left and bought somewhere else. read more

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This Macys is closest location to my house. I usually go here when I need something. Some of the employees in this store are really nice and helpful. They go out of their way to help the customer which I really appreciate. This Macys has a backstage section too. Items sold there are cheaper than the actual Macy's. It is perfect, if you are looking for a gift and don't want to spend a lot. The beauty department has most of the famous brands like Chanel, Dior and Lancôme. Shoe department can be tricky sometimes cause customers move around the shoes. Therefore, it can be hard to find the size you're looking for. This store has the best parking lot which most of the time is empty. I think because people prefer to use the main entrance to the mall. So, not too many park there. read more

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Stopped by briefly to pick up an item this past weekend. I placed a same day online order and received notification after an hour or so that it was ready for pick up. Located on the first floor, closest to the west side garage area of parking lot, it is much easier to get to the customer service area if you park on this side. There was no line upon arrival and received my item quickly. Service was fast and pleasant overall. read more

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If you're in the shoe dept at Macy's in Burbank, ask for Myra. Myra was inundated with customers today (Sunday). She was running both the shoe and handbag dept. Myra called for backup, but in the interim, she was professional, calm, and accommodating, even when a customer in handbgas was impatient. It's hard to keep good employees. Macy's should recognize her for going beyond with her customers. read more

Very rude staff. I was judged by my appearance by the supervisor, Alberto. He refused to speak with me and walked away because I was wearing work clothes after gardening -- not dirty, just not fancy. read more

Escalator been out over a month, one of the men's rooms out of order, roof leaks at times. At least try. Or do you only exist to process web pick up orders and their returns? If this store closes, the mall dies. What is going to support it, Burlington? R.H. Macy is rolling in his grave. read more

Worst customer service imaginable. My wife purchased over $1,500 in purchases before Christmas. She received gift cards that totalled $80 in value but expired before December 25th. Due to a family illness she couldn't use them in time and this store REFUSED to extend the deadline as a courtesy for a customer who has shopped at Macy's for 11 years. read more

The Macy's of Burbank is one of note. Located in the Burbank Town Center with three levels of access department store fits, fragrances, furniture and furnishings. I typically stop through for a quick browse and walk through. Even more so around holidays as they have extra items in stock that make for great gifts for all occasions. It's a solid location that's clean and typically organized... Though a bit odd in clothing for spacing... Some areas are very easy to navigate around and others are a little more intimate/close together. Elevators and restrooms on each and every floor that are all in working order, plus you can access the mall/BTC from 2 and 3. Pretty okay salespeople who provide solid service, but not always the warmest welcoming crew. I don't find as many deals or sales here compared to the Sherman Oaks location, but I do usually get what I need. You can enter from the main store side off Cypress Avenue & 1st (multiple parking structures and lots) or from Magnolia through the main entrance for the Town Center. It's never too busy and you may find someone who can help, but they are spread out a bit sparsely so you might have to go on a hunt. Overall, it's giving functional department store. read more

I shop Macys often because there are so many establishments located in Kahala Mall. I always check the Last Act area where woman's apparel is marked down 60-80%! What a deal! You never knows what merchandise becomes available or when it gets marked down all the way to 80% off! It's a "hit or miss" because not all sizes are available! It's like a treasure hunt! I found 2'"Amazing finds"! 2 designer dresses for $50! Also, customer service here is "top notch"! Today, Holly helped me! The other day Sandi was able to assist me in my purchase! Both ladies are very nice, friendly and provided Excellent Customer service by providing me a Macys Garment bag since I bought long dresses! Please recognize Sandi and Holly for making the Macys shopping experience fun and satisfying! read more

Macy's - Department Stores Near Me - Burbank, California

Macys is a great place from brands like Polo, Nike, Champion, Levis, and many more their fragrance section is awesome too where I would usually stop at. I love cologne they have so many choices at affordable prices. Shop at Macys. The staff is superb and amazing!! read more

I love everything at Macys. High quality and great brand merchandise. You can't go wrong buying any gifts here. My favorite is the Backstage department for some sweet deals ! read more

The service in this Macy's is great. Especially from a particular employee named Manal. I was looking for a specific shirt at Macy's that showed that there was 1 of left. When I asked another employee they told me that there was none of that shirt left. But when I asked Manal, she looked in the store, in the back, and used a tracker to find my shirt. She is such a hard worker and kind person. She needs to be appreciated and compensated for her great customer service. Thank you Manal for your help. (This is from my mother Armineh) read more

Macy's - Manal - Department Stores Near Me - Burbank, California

Went to Macy's Dept Store here at Burbank Mall yesterday to buy some Birthday Gift Cards and I was attended by this Associate name ADRINEH S. She helps me look for some Birthday gift cards designs that I want, so she checked to other cashier station and found some nice one. She's very nice and very helpful to her customers. A very friendly and have a great customer services. I'm highly recommend this store to All my Families and Friends. Keep it up ADRINEH! read more

My son and I went to Macy's Burbank Mall to buy a gift for my husband. We went to cashier but it's a long line. I asked one of the employee if I can pay to any other cashier and she said yes. So, we walked to Ladies Shoes Department , and there's no line. This employee name MUNA helped us. She's a very nice and friendly employee. Very helpful and awesome customer service. We love shopping at this Macys Burbank, great store and with a great deals at all department . Very clean store and have a lot of selections to choose from Clothing, Accessories, Kids, Ladies & Mens Department to Housewares. Highly recommend this place to all my family and friends. Great job MUNA !!! read more

Manal at Macy's did the best job helping me out! Saved the day and took so much time helping me find the perfect trousers!! Thank you SO MUCH! read more

Zero Stars for the ladies at the Cologne department. Specifically by where they sell Valentino and Dior. I did not get acknowledge at all. The ladies were just starring not trying to sale. I have a way better experience at the Macy's in Sherman Oaks. Never coming here again. I had to go to Sephora to buy my Valentino. I don't know if the lady thought she was better than me? Sweetheart you work at retail. I make three times your salary. read more

I don't usually leave reviews, but yesterday's trip to the Chanel counter left me feeling beautiful and special Oscar assisted me with choosing a red lip and a sultry eye shade. He suggested a radiance boosting primer which I bought and today have been receiving nothing but compliments. Oscar definitely knows his craft and I think this counter will be my only go-to from now on. Many many thanks Oscar for the facial and peel you surprised me with I've been buying cosmetics from other counters for more than 20 years and never had an interaction like yesterday I am incredibly happy with my new products !!! read more

Macy's - Chanel samples and headband - Department Stores Near Me - Burbank, California

I prefer going to this Macy's because it's a bit smaller but better organized then the one at Glendale Galleria. Plus, parking is great. When it comes to men's, women's, or kid's clothing, it is well organized. It doesn't feel like a Ross. Good assortment of jewelry, shoes, eye wear, and makeup. They also have a home department if you're looking for mattresses or sofas. Bottom line, it's clean. read more

This accommodation note is for excellent service of Juan Ruiz, extremely knowledgeable, patient, with a great attitude. We really appreciated it all. Not to mention we are repeating customers. Please give him some kudos on our behalf and keep up the excellent work. : )) read more

Visited Macy's on 12/19 to remove a sensor tag that they left on during my last purchase. I approached this lady who was sitting at the register on her phone, being useless. I asked if I can ring up my items, she pointed at the guest service desk and said "you can go there." If she was busy selling furniture, I would understand, but for her to be on her phone and refuse to help blew my mind. Whoever you are, I hope you get embarrassed watching this. What Macy's pays you to do is nowhere near what you are doing. read more

Extremely easy to make returns and the parking is brilliant right there in Burbank. Very peaceful and very quiet and the workers seem nice.

Clerk named Tom (I wish I had his last name), maybe in his 50s. I don't understand how Macy's let somebody like him work for the company. He's rude, arrogant and he thinks he's gonna inherit the company. The first time I dealt with him, I was in line to return something. He noticed it and he sent me in a very rude way to another register because "he was busy". Bs, he was ringing up a lady in front of me, nothing crazy. Plus he sent me to another register where the line was longer. The second time I had to deal with him was to return another product purchased online. This time he had no excuse to send me to another register. The item was brand new: inner pack bag, intact tag. This guy pulled the jacket, check all the ziplocks multiple times, all the pockets, and the tag A LOT of times, like looking for an excuse to tell me he couldn't process the return. He even SMELLED it and he said "this smell is weird" like smiling. He called another clerk to smell the jacket and the lady was like ok, it doesn't smell like anything. While he was doing all this circus I was telling him how do you want it to smell if it's brand new as you can see, and it has never been worn. Not just happy with that he asked me if I wanted him to order another size when I had told him that I JUST wanted to return it. I said no, I just want to return it. He keeps checking the tag as if he's gonna find something else, he types something on his computer and then he asks me "so what do you size do you want me to order?" Jesus Christ dealing with this man was unbearable, just by seeing his disgust face you can see he hates his job. Look for another job man. If you don't like people returning products, don't work for retail. It's incredible how Macy's let these people to be the face of their company. Thanks to him I won't go to any of the stores. read more

Janna Moscovyan, the beauty manager, is very helpful and awesome! Thank you for the help, we will be back to see you again soon!

This is my go to Macy's store since it's the closets to my house. I mostly shop online but from time to time I come here for quick purchases such as make up or shoes or even gifts. I do my online returns here as well, customer service employees are amazing here. Friendly and helpful. Never had an issue. I love how easily I can access from the ground floor without walking through the whole store. Saves me a lot of time Overall a great store, clean , organized and most important friendly staff. read more

It's been a while since I've needed to update my review on here. This Macy's reopened today so I think now is a great time for it! I've been here a number of times since my previous review and all of the coworkers have been super friendly and helpful. The store looks super clean too, which was always the case. My dad has taken me in to get some clothes from time to time. He tends to like to do that for me in the summers before I go back to school. Well, we've shopped in the ladies section multiple times. It's really a huge section! They are constantly doing sales for different brands and when I was there shopping last I picked up a few new tops, and some were on sale, which was cool! They seem to have a lot of variety in stock and it's very neatly organized too. They have a number of clearance sections as well, which is great! The cashiers have been nice, but the last one did get a bit pushy trying to get my dad to get a Macy's credit card. It's ok, we know they are just trying to earn a living, but it still was annoying that she kept trying two times after my dad said he didn't want one. It made for some awkward silence after he kept having to respectfully decline again and again. I went in today because the art group I am in has been having shows in their elevator and restroom lobby area and I wanted to pick up my art that had been there before the covid closures. I called them around noon and spoke with Luis. He was able to get his manager's approval and said to ask for him when I showed up. I ended up meeting him and a very nice manager named, Shannon. Both were so helpful and nice and I was glad to see they had customers and were able to survive the closure. I'm looking forward to coming back again soon to do some shopping. :D read more

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I went shopping recently for makeup at the Macy's Burbank Town Center. I made many purchases with the extremely nice and knowledgeable lady named TRACY. She went above and beyond and was so patient while helping. me. I hope she continues working there and I hope to see her next time and during the up coming holidays. Thank you Tracy !!! read more

Great macys found everything I wanted lots of fitting rooms good quality clothes and pants pricy has multiple floors and lots of perfumes

Haven't written a review in a while but after the wonderful service I got at this Macy's I just felt the need to. The works Horacio and Marla were so kind and accommodating. Horacio took the time to help me pick out a gift for my dad and was running around the store trying to find things and was so understanding. Marla was such a kind soul and helped wrap the gift. This Macy's always has the greatest workers and I always love returning. read more

I was at the woman shoe department, the employee did not even look at me, I asked her for a shoe size, did not even say good afternoon. When she brought the shoes, she throw the box close to me. This was on 3/29/25 at Noon. read more

I purchased a new sofa last week, got a great deal on a recliner loveseat on clearance. Taline in the furniture department was so helpful. Delightful, knowledgable, attentive but wasn't putting any pressure on me. She explained my different options for delivery and the protection plan. Taline had also returned a call from me earlier in the week after I left a message with a question about a different piece of furniture. Macy's Burbank: Taline is a star! I'll be returning the next time I need a new piece for my home. read more

Housewares section looks like a thrift store. Disorganized and many items do not show the prices. Try to find someone in the floor to assist, is slim to none. Customers have to stand in line at the register to get questions answered. Macy's does sell coffee makers, but the components to operate them are not sold there, such as coffee filters and water tank filters. Not only does the houseware section look like a thrift store, but men's clothing looks no better! read more

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Heard a lovely employee explaining to another that dependent on how a customer is dressed, the employee will change how they treat the customer. Also got a couple dirty looks from said employee. Maybe Macy's should send a memo to staff to let them know classism and discrimination based on looks is not cool anymore. read more

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I stopped by this Macy since I was inside the mall and wanted to look for a slim fit dress shirt. I couldn't find it at first so I asked an employee working the front and it was basically behind her. I didn't find the shirt I wanted so I didn't buy anything. The store is nicely organized and it was nice that they have an employee at the front where you walk in front the parking garage. I mostly stayed on the 1st floor since that's where the men's stuff were at. I also walked by the cologne and it was nice to not have sales people asking you to try some products. read more

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I came here to return a gift I gave to my mom cuz she didn't like it after all. Upon leaving I found something I been eyeing on for a while so I can finally got it. To my surprise I found out there was a robbery in the store this morning which is so scary and the host that helped me was so sweet and she didn't even seem nervous at all from the incident. Be careful everyone robberies are happening quite often now. read more

Honestly the only reason I give it 2 stars The prices are very good compared to other Macy's and the Macy's back door in the first first so super good deals and a massive parking in the shade m Other than that, the place has very small selection of the brands you like Nike Guess Ralph Lauren sadly they don't have Lacoste . The stuff ummm where the hell are y'all? The other person that makes there presences known is the lost prevention people and the cologne people other than that where the hell is the cashier and the people cleaning up the clothes ? Macy's get it together One more thing this is well modern I can tell they renovated it looks nice But buy be ware not many selection Sometimes you just want to get something and leave but you gotta find the damn cashier read more

Unbelievable how their restroom is absolutely disgusting and filthy every single time I try to use it. I went to use the restroom today and ones again I couldn't stay for a second because it was so unsanitary. The floors are sticky and wet. Clearly, there is a lack of cleaning routine. read more

Order two couches about two months ago that broke very quickly. Paid the warranty for these couches and they still did not want to exchange my couches. The inspector who came to look at my couches did a terrible job and did not report the correct information and on top of that he tried to get me buy couches from a different store as he's solution. Customer services was just as bad as it was almost impossible to get a ahold of them and when I did they told me they would look into and get back to me on the same day I called. It's been three days and no call back. Terrible products, terrible people, terrible store. Do not buy from this store. read more