I bought a recliner here less than two years ago. I bought the warranty naturally, not thinking I…read morewould need it. Well, I needed it. The chair was so cheaply made that just by letting down the leg rest with my legs, the cheap metal eventually broke. So I thought, yeah I'll go ahead and use my warranty its not up. So that was a trainwreck. They (the returns lady and the manager) both said 'they forgot' and 'they misplaced the pictures' I sent them over and over again until we finally got upset enough to call corporate. All of a sudden, they took the chair to get fixed. Two to three days later, we get a call saying they sent pictures to corporate and they said it was not covered because of 'customer abuse'. Naturally, all I did was sit in it, how was it abused? I knew when they returned it. The employee(s) there purposely damaged it further so it would not be covered by the warranty. They must have taken a sledgehammer to the handle that lets out the leg rest, because it was BACKWARDS. It wasn't like that when I sent it to them. What did I do, jump on it? Seriously, it was so obviously sabotaged. So if you need a quick semi cheap chair that won't last two years, great go for it, just don't get the warranty, they don't honor it.

Overall over priced clothes with little more to offer needs more verity. Service was very…read moresatisfying.

Friday April 20, 2018…read more As much as I hate to, but Goodwill left me no choice but t leave this poor review. We are in the process of building a new home and we had a lot of clothing, furniture and other items left over from the movers. We contacted Goodwill and inquired if they provided a pickup service and they did. We contacted them a month early and provided them with a pick up date after our movers were finished. We called them via a Tallahassee Florida phone number and confirmed with the lady our date for pickup. She advised we call back at 9am and she would be able to provide us with an estimated window the driver would be at our pickup location. We called and 9am on Friday morning date of pick up and received no answer. We tried again at noon and received a voicemail. We left our number and our brief message. No call back. We then called again at 1pm-left a message. We called again at 3pm and another woman answered but said our representative was on another line, we told her we will wait on hold we were not about to hang up. Our representative then got on the line and indicated our driver would be there by 5pm. Confirmed with the driver she stated. 530pm the driver calls and said he is on the way and wanted to know how much "stuff" we had because his truck was full. We explained to him what we had and he said he would come by and take a look anyway as it was on their way back to Tallahassee. The driver shows up at 545pm and says he doesn't have room for all our stuff, but he would take what he could. He also enlightened us with a compliment that our place looks nice out here and I quote, "I could sit out here and get high all the time"... very nice from a community service organization. The driver then advised us that he would come back tomorrow (Saturday) and pick our stuff up, but it wouldn't be until around 5. We doubled checked with him as we didn't think Goodwill offered pickup service on Saturday, but the driver said oh yea every Saturday. The driver loaded a few bags of clothing and said he would call us tomorrow when he was on his way and then left. Saturday, April 21, 2018 We received no call and the driver never showed up. This will be the last time we will donate to Goodwill and I highly recommend your donations go to another organization as it is apparent that Goodwill doesn't need our assistance nor make concessions for unprofessionalism. Not just the drivers but the staff we contacted in Tallahassee FL when we set up the appointment. Totally disappointed in a once professional organization.