I found the customer service here disappointing. I waited at the counter for ten minutes while the member of staff was fitting another customer, although this is fine I expected to be acknowledged. I expected to be told she was serving another customer and would serve me when she was finished. I did not appreciate being ignored, especially as this is not a cheap shop. I went to bravissmo which was brilliant, there customer service was second to none.
This is not the first poor experience I have here, several years ago I order a corset to be made, I paid half the price as a deposit and was told it would take 2 weeks, 2 weeks later it was not ready and I got a lecture about them being handmade and taking a while and I was told in another 4 weeks it would be ready. 6 weeks after my initial order I was told it would take another 2 weeks, after 8 weeks after my initial order it still wasn't ready. I had to spend a long time arguing to get my money back. read more