Staff was top notch. Ongoing remod of aging building is slow, but acceptable. PT crew is professional and excellent, Chris and Victor were my team and got me home. Trust the process, trust God's oversight. read more

The staff at Madison Grove is excellent. My husband spent three weeks there and was very well cared for. The nurses, CNAs are amazing! The physical therapists are awesome. Nothing bad to say about this establishment. Thank you Madison Grove for all the caring you showed my beloved husband during his stay! read more

I do not recommend this place for even my worst enemy! The type of care they claim to provide is false! Lets not start with the administrator who runs this place like a concertation camp! he acts and works and even treats everyone like he is a dictator. His whole family works at this place. Every one of them are just as horrible. SUPER UNDERSTAFFED AND RESIDENT SIT IN THEIR OWN URINE AND BM FOR HOURS! PT department does absolutely nothing in helping these people who come in to get better! but charge them for services that were never rendered. Medi care fraud at its finest! Please do not send ANY ONE TO THIS PLACE AS IT SHOULD BE SHUT DOWN!!! read more

From September 26-October 5 I was in this great rehab facility. When I first got there I was so impressed at how beautiful the place is. All the nurses were so nice and attentive. I need to acknowledge a few of the nurses who went out of their way to take care of me Dash Jessica Lorraine Resha Kimberly and I know that there was more but I can't remember them. From what I understand that place used to be called Terracina Post Acute and it didn't really have good reviews but since they changed to Madison Grove they have improved immensely. read more

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I would like to thank the staff, the nurses the techs and anyone else that came in contact with my father. Julie went above and beyond and helped us with some very difficult decisions. Our needs were always met with concern, compassion, and kindness. Thank you! read more

They take good care of our Mom so well. The staff are very nice. Every time we call and would ask them to groom our Mom and tell them the time of our arrival, they never failed to make sure our Mom was waiting for us groomed. The facility is always clean. read more

This place is garbage. Feces in the counters of patients room. Very dirty. They don't disinfect the rooms. We complained about how dirty it was and all they said was "we have someone coming tomorrow to clean the room.." ok soooo where they putting the patients if they have to disinfect the room?!? Don't think about coming here. It's very hot and use fans to "cool off the patient".. the nurses are rude and have no sympathy for patients. They had patients in beds in the hallway. Outside looks nice but one you walk into the rooms look beat up and not kept up. It's smells like dirty diapers and looks like psych ward . The showers for patients is a community shower like prisoners have in prison. These nurses bath/shower these patients in the open. This place looks like garbage. The State needs to come do a review and close this place up. DO NOT BRING YOUR LOVED ONES HERE!! YOU WILL HAVE A BAD EXPERIENCE!!! read more

I felt like I took care of myself more than I was taken care of. I am not picky but most of the food was not edible. Administrative services is lacking work ethics and follow -up. There are a lot of good nurses and support staff but I did witness a couple of them treat my roommate and other patients poorly. read more

If I can give this place a zero, I would. The staff is great but this facility is disgusting. Patience are out in the hallway throwing up, sickly and unattended. It's loud in every hallway, some of the rooms play loud music it also seems like they're over staffed but no one is doing anything. (If that makes sense) This facility is ridiculously outdated, abandoned, dirty , NO AC and it's not sanitary at all! Looks like the walls and floors are ready to tumble to pieces. The beds are more than 50 years old and do not function properly. The pictures on their website are very deceiving! They only show the nice part of the building. Anywhere else is better than this place! Fight for your loved ones because they deserve the best care as they recover! We will be taking my sister out of here asap! read more

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This place is completely UNPROFESSIONAL. Don't ask nurses to do anything. LITERALLY anything. my father has gunk all over him we asked if they could please get his nurse to clean his face and cut his nails. His nurse comes in with this HUGE attitude asking do you need anything with her eyebrows raised in a condescending tone . She says she'll call someone else to do it but never does. had her airpods in doing nothing on her phone. DO NOT GET A JOB IN HEALTHCARE IF YOU DO NOT CARE. so unprofessional. Looking to get this said nurse fired for negligence. read more

Staff who runs this place is unprofessional in only for the money your loved ones will suffer greatly before they die! The lazy nurses will not attend to your loved one in medical need! Sadly our family member been ignored for hours suffering in grief stricken agony pains and no oxygen to breathe no antibiotics it's horrible doctors are clowns don't care only care about the dollar in their pockets! This place is filthy has no central air no central heat no AC of any kind! The building filled with mice cockroaches bacteria mold you will immediately catch MRSA and Flesh eating bacteria the walls the bathrooms are disgustingly filled with stools on floor and urine! The equipment not sanitized! Our member in the family suffering greatly the doctors refused to let you go elsewhere once you check in you can't check out! Your loved one will die suffer there this is absolutely Not a rehabilitation facility it's fiery HELL!!! read more

I've visited this facility on several occasions over the years and I've noticed a great deal of changes (improvements) they have a spa for the residents wow, a great rehabilitation team, social service team and a new improved leadership team. The new (ADON) who's very welcoming, she always have an open door and available to hear the families concerns and follow through immediately. It's very hard to find in facilities lately. Also, I have recommended friends and coworkers here and all great feedbacks. Please keep up the great work read more

I been working at MGPA since 2021. MGPA has given me the opportunity to grow as an employee. I started off as a CNA for 2 months then got promoted to RNA for about three months then got promoted to work with the Rehab Department . Which I have been working for this department for about two years now. I started as a Rehab Aide and now as the Rehab Coordinator. No building emphasizes rewarding hard work and care towards our residents than MGPA. The leadership team sets a standard that is fair and adheres to ensuring quality care for our residents. I love it here and love even more that they care for their residents with the highest of standards. read more

Terracina won me over! This place is a well maintained facility. There's always a cleaning staff seen cleaning, a maintenance staff working on a project. We're always there weekly to visit my aunt and the nursing staff is outstanding and very attentive to my aunts needs and ours. The administration of this facility really goes above and beyond to take care of their patients. Julie the social worker has never let us down. She's always there to attend to our needs and provide the best care to our family member. If your considering Terracina for a loved one the staff and administration are well recommended. read more

Other than the RNs and a couple of aids, this place was disgusting. No real blankets, the floors were dirty in the rooms. There were long delays when asking for assistance. The day I went to pick up my mothers belongings, the front desk called the nursing station multiple times and no one answered. I walked over myself to get the items and there were no less than 4 people at the nursing station yet no one answered. read more

My Sister has been at Madison Grove since 6/22/2023 Station 4, And I'm not sure how long she will remain there. But what I do know is the staff that has cared for her in station 4. Has been very caring. They have gone above and beyond to make sure that my Sister feels safe and as comfortable as they possibly can. Her wound Care Nurse Martha, Always encourage her , And since Martha has been caring for her wounds everyday. 3-of her serious wounds have healed. She has a few more wounds that needs to heal . But I confident that Martha will get them all healed. As for the CNA's They have played a big part of her recovery. Making sure she doesn't feel alone when we can't be with her. Chris... is one of the first CNA's I met. He just simply sweet and kind. I typically see him because he works nights. And I go see my Sister at night. But my sister tells me about the other CNA's and how good they are to her. Juan, Jennifer, W'Nisha, Cherish, Maria, Jessica, Miguel, Como, LVN: RN Paulette, Monica, Glenda, Shelly. I know I have missed a few names of Nurse and CNA's. My Sister journey started last year in June. We have been to several Hospitals Post Acute facilities , Rehabs. But this Facilities has been the best for My Sister. Because of the caring staff. We understand that they don't have all the finest amenities and upgrades. But I rather have my Sister here, then to have her at some of the other facilties that she has been to with the upgrades & nice amenities. and a not so caring staff. Our family would like to show our appreciation to The All Staff in Station 4. Purchasing New Microwave and Refridgerator. As we feel those are the things that aren't usually replaced do to budget. But are much needed. For any facility. I just need them to contact me so we can set up a delivery. THANK YOU STATION 4.. read more

My wife nearly died there. Terrible service and care!! The staff doesn't give a damn about the patients and all they want is their money. Do not send your relatives there! read more

This place is unorganized. It's hard to get someone to speak to. We always get excuses that the "phones are not working". We leave multiple messages to get a call back. I had to go as far as calling every 15 mins, sending emails and even sending messages on their social media accounts. When you ask a nurse or therapist questions about anything unusual nobody ever knows how to get you an answer. My family member has over three weeks and they barely scheduled an appointment to go over treatment and care. It's very upsetting to see how unwell this facility treats the patients family, makes me think they are not taking care of our family members the way they should. read more

Terracina is not perfect but from my experience working in different facilities, each has it's pros and cons. I've seen great improvements in the last 5 years that I have been working here as a therapist. Thought about working for another facility 3 years ago but I saw a bright future for Terracina when they started renovating the building. I love our rehab team here and we take pride in what we do. I often get asked what Occupational Therapy is and my answer is always simple, my profession aims to help you improve your quality of life. It may look like it's all exercises, dressing and walking when it comes to rehab but our team has a mix of characters and personalities that help our residents engage in therapy in a pleasing and enjoyable way. A simple conversation goes a long way specially in geriatric population and our team greatly values that. The best part of my job is our ability to touch our residents' lives and knowing that we're making a difference. There's nothing more rewarding for me than having patients come back to visit us and tell how our team has helped improve their lives after rehab. That's what keeps me fired up and going. We are well equipped to cater most rehab cases and when paired with our team's skill set and personalities, our gym is often referred to as the Disneyland of Terracina. I'm Chris and you are more than welcome to ask for me at Terracina if you want to know more about our rehab team. "Lets go change lives" is our rehab team's quote when we start our shift and we hope that you'll give us a chance to help your loved ones change their life. read more

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I was there as a visitor and what I saw on my several visits were just opposite from the negative reviews on Yelp! & Google. This place was clean, smell fresh and well maintained. I visited a few other nursing facilities similar to this place, so far,.. this place is a better place compared to others. I watched how the staffs provided the care for my friend and they were professional and gentle. If I become ill, I'd like to receive the quality of care my friend had. I'd rather have my loved one to be sent here should they need to when its their time. read more

Every year just gets better and better. Glad to be part of a great change to take care of the people.

I strongly recommend "Madison Grove Post Acute." My mother was there for almost a month for many complications. Everyone had an excellent care, her CNA Mary, not only was amazing in her every day needs, but had a wonderful way to treat others. Also, Diana, CNA Singh, Carol, the physical therapist team, and many others that made her feel at home. I was very thankful that in difficult times, they were very attentive, professional, and caring. Everyone was wonderful. read more

Great facility!! Takes really great care of my family member. They offer a lot of amazing activities which I absolutely love. The office workers are very kind. read more

If u wnt job dnt trust this place / The scheduler Alex has favoritism , who she wants doubles for or who she wants working. She fired me bcuz one day I said I was sick with headache , she told me don't come back. After that I left. They put blame on you if something happens to make themselves look better and not at fault. I promise u all u don't want to work here. It easy to get hired but way easy to get fired. Don't trust alex the scheduler at all. The HR Melanie is very rude , you talk to her about u problems , she looks at u like u stupid.., the admin Gary u try to talk to he just sits there and laughs like there no problem. This place was better 5 yrs ago. They staff was better before, the management they have now , is heartless careless, and don't care about anyone . But karma always happens. They have many lawsuits , that's why they change they name from terracina to Madison. They also have they staff post good reviews on here to make the place look better when it's all lies. Just be careful if u go here . Or send anyone to. ojo re oni a dara gan ni. That means have a great day , go elsewhere and save u mentality . read more

My mother had cancer surgery at Loma Linda hospital and then she was transferred to Terracina for care. My sisters and I were concerned for her care at first, due to the negative experiences we read on Yelp. After a two months stay at Terracina. We are so grateful to everyone at this facility. Helpful, loving and understanding through this difficult time. Keep up the great work! My personal favorite was Jay, the night RN. My mom wanted Anna to know that she is so grateful for her. read more

Worst place. Don't bring your loved one here! RUN from that place. I went to checkout this place after reading all the bad reviews. Place smells awful, urine, dirty sheets on the patients floor in their rooms. Their personal belongings missing or stolen. Stay away! Take your loved one out of here!!! read more

This place is the worst!! Don't bring any one here If you love them. The staff is horrible, unprofessional, rude, and they have no training in what they do. The place smells so bad, from urine to the smell of death. Please help report this place to get them shut down. The insurance people don't know how mad this place really is or else they would never send people there. My aunt's personal belongings were stolen twice and no one knows what happen. The doctor is never around and the social worker are the worst people. They just want your money and nothing else. Even if you complain they blow you off or tell you to talk to someone else. The patients are always screaming for help and no one to be found. Please shut this place! Before innocent people die of neglect or abuse. read more

I give it a 0 star if I could, I do not recommend this place to anyone, my grandmother was admitted here after she left the hospital for rehab, I will spend everyday with her ,all day, at this place, first off , they gave her a wet bed with bugs on it, I asked them to clean it and they never did, everyday she was there she was not rehabbed, she would just stay there laying down on the bed, where she developed a soar in her back and got to stage 4, she wasn't on a ventilator anymore when she got there, the 2 months that she stayed there she was send to the hospital twice Becuz she developed pneumonia again and again Becuz they were not giving her treatment or cleaning her, after the second time I started to give her rehab myself and they got really mad, I'm guessing they just wanted to keep her longer to cash out the insurance checks, they will not let her eat, they wouldn't shower her, the nurses will leave her pooped all night, I would have to shower her everyday, the doctors and the nurses where so rude, specially the speech therapist, he didn't let my grandma eat Becuz we took a picture in front of him, and that's not all, the social worker is so unprofessional, would never respond or help out when I would tell her what was going on, she would make me wait outside her office only to never come out, wasting my time, overall such a horrible place to stay, I am glad they send my grandma to the hospital one last time Becuz she was able to get better and go home, without a ventilator and her stage 4 wound healed, again if you have the chance to fight the insurance to place your love ones somewhere else,, Do It!! Also the place dosnt look anything like the pictures they have online, the place is so unsanitary, I saw one person go #2 on the floor and all they did was wipe the floor with a towel and let it like that for days. read more

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I don't want to give even 1 star. I've visited my sister here since 2014. Being unable to see her during lockdown was hard, but my visit with her on May 5th was a shock. Flooded bathroom, no bedding or hospital bed or chairs anywhere, no water to drink or any family photos or personal possessions! I'm making serious complaints and advise anyone to get your loved ones out! My sister died 5 days later. Her DNR was not given to the ambulance crew. read more

Madison Grove Post Acute - Physical Therapy Near Me - Redlands, California

It goes without saying that finding the right facility for a family member is stressful enough. You don't realize there are so many factors to consider: the place, the staff, the care, the people and so many more! Look no more. Terracina Post Acute will put eliminate your worries. The caring staff alone will put your mind at ease. This is the best facility in Redlands. read more

Jon B. My wife was admitted to Madison Grove Post Acute {formerly Terracina} for 2 and 1/2 years. She was attended to by a very caring doctor while there. He always responded to her requests in a timely manner and was compassionate in his care for her. The staff is commended for complying with his recommendations and providing the necessary care during her stay at the facility. Also, special gratitude is extended to Social Services who demonstrated untiring and optimum support, and unparallel compassion. Enough positivity cannot be articulated about the good deeds of this department. For instance, they went beyond the call of duty by attending to her social/spiritual needs, which is a rare quality seen in a post-acute facility environment. We wish them all well as they are an invaluable asset to Madison Grove Post Acute. By the way, if we had rated Social Services as a separate entity, we would have awarded 5 stars. Keep up the good work. read more

I would give them 0 star if I could. The time it takes that you have to wait and the service that you get after waiting that time is not worth it read more

Report elder abuse. Report to the BBB. If I could give negative Stars I would. This place is shit and should be shut down. You can walk in here and pretty much do what you want, staff will just pass you buy without even acknowledging your there, won't even question you being there, me and my mom stud/walked around for 12min trying to find my grandma staff just passed us by. These elderly people are being neglected living in filth. Unsafe you can just walk in there. We didn't place my grandma here my grandma was in the hospital and hospital sent her to this place without even notifying us we would never put my grandma in such a s*** hole. My grandma shower did not work we found her wandering around facilities with an IV in her arm, she has dementia. The place is dirty and smell horrible. I heard the nurses joking and laughing how they just sedate patients read more

My family is very thankful for the Care Team. Everyone has been extremely helpful, kind and patient. This team cares for our grandmother who constantly raves about the bedside care. She is most grateful for Ernestina her CNA that always treats her with gentle care and compassion. read more

I truly hope the other pts. are being cared for. I don't want to say that the poor care my brother us receiving is because of a particular person but maybe because the lack of personnel or education. My brother is in a coma and can't ask for help if he has thrown up or needs to be changed, repositioned or suctioned. I am a nurse in Orange county and drive here in traffic after work to check up on him and clean him. I every time I have to ask for a chair do that I can sit next to him. I was even told that I should bring my own chair. When asked if he could go to another facility, we were told they done have rooms. read more

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I would give them a zero bike 1 * is as far down as it will go. Nurses don't care about your loved ones they're only there to collect a paycheck. I will never leave my love one there ever again read more

Madison Grove Post Acute - This is the worst place ever to leave your loved one to be cared for. The nurses have an I don't care attitude except for CNA Chris. - Physical Therapy Near Me - Redlands, California

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I really appreciate this place all the staff there took really good care of my son while he was there. The nurses in Station 4 our awesome and the Respiratory Therapist our awesome as well they both took great care of my son's needs and the Physical and Occupational Therapist were amazing as well in trying to get my son the care he needs as well. This is a BIG THANK YOU!!! TO THE WHOLE TEAM AT TERRACINA POST ACUTE. Just letting everyone know that there is a new Administration working there and these pictures are old pictures it does not look like that anymore it is actually getting remodeled now and they new Administration is doing a good job on trying to get this place looking nice. read more

Madison Grove Post Acute - Here is a picture of my son.Thank you again to all the staff who took such good care of my son, I appreciate all of you.. - Physical Therapy Near Me - Redlands, California

This is this based on my staying there 11 Months. The problem is Terracina is that their management is practically nonexistent. They understaff all of their people all of their nursing aides I'll say. This means that there are very few people to take care of the patients that are there, leaving all of them who aren't treated laying and dirty or wet diapers. They do not get the care that they should. I was not given Physical Therapy when I should have been there for I went home 11 months later not knowing how to walk and I had to work with Medicare and then work with myself and my caretaker. There are some good nursinggood assistant that are there that give you care oh, they're not in a hurry, they're nice to you and listen to you. But I would say the majority of them do not care they want to get in and get out or when you use your call Button nobody shows up for at least an hour or two, again laying there in dirty diapers. I would not take anyone to this place if it's your parents or another Elderly person, I would think twice before going there, I would visit and then still look hard and see what you see and then think and then don't do it but that's up to you. Their physical therapy department tries hard and they're very good. The food is not real awful is palatable but that's about all I can say about it. read more

My mom is in this place right now, I am very upset about the way they are treating her, she was transported from St. Mary's hospital in Apple Valley because the doctor didn't want her there anymore. She went in for a broken ankle, and was tested positive for Covid, for the second time, from what I am hearing everyday from my mom, who is 80, is they have given her the wrong food, she is on a no salt diet for her heart and the tray had another persons name on it, they can't come and help her to the bathroom and literally told her to "poop" in the bed if she had to go, they are giving her meds late, her remote had no batteries and it took 2 days for them to bring some batteries to her just so she could turn her tv on, she has been feeling sick ever since she got there 3 days ago, and now has a rash on her back and stomach from her bed sheets. This is a place that needs shut down, if these people can't deal with people in need, they shouldn't be there!, We are waiting for a hospital bed to be delivered to my house and my mom is out of there, DO NOT LET YOUR LOVED ONES GO TO THIS HORRIBLE PLACE!! read more

I have been a patient here for a few weeks and the care and facility has been great. I really like all the nursing staff, even the janitors are super friendly. Most importantly they helped me recover from a gunshot wound. The PT department has a nice facility and they got be back on track with my strength and stretching. The food is actually good besides a couple of miss hits. The front desk handled all of my requests about guests and packages well.. no complaints. The social workers were really fast to help me get all my paperwork in order. I would recommend this facility to anyone who is leaving the hospital and needs further care. read more