Mixed feeling about my experience. I know the craftsmen here are excellent, top quality artisans,…read morebut I ended up taking my business elsewhere. Maybe it was a bad day, but the lady at reception intentionally took someone else before me (the other customer refused to go first because they saw that I was waiting,) then the reception lady made fun of the fact that I had translated my shoe repair needs into Italian, and wrote them down on paper. I was then quoted a very high price that caused one of the local customers to pull me aside and note how high the quote was. I took my business right up the street, and I was treated well, so well, that I had 3 repairs done for the price of one repair here. The lady at the front desk is crushing this business.