Very unpleasant experience. I have never had my hair manipulated in such a rough manner in any…read moreother salon during the combing or drying process. I dealt with both Aline and another hairdresser. Bleach bath was left on too long causing burning to my scalp and further damage to my hair follicles and breakage followed by rough combing/tugging of wet hair. My hair was literally falling out everywhere including on my lap and the salon floor. It has taken me weeks and a lot of tlc and expensive products to replenish some of the health and moisture that was lost in the process. I was so in shock that despite a price increase at the cash after the process was completed (that was different than initially quoted) I paid the bill. I just wanted to get out as quickly as possible.

Arrived for an11am appointment at 1045, Aline had already started another customer and said she…read morewould not be long. At 1115 another worker washed my hair. I sat until 1134. Aline proceeded to cut my short hair at high speed. This was my 2nd app't. I was in love with the first cut and style and happy to find a good stylist. The app't was done at 1144 - 10 min !! - a very poor cut. Stay away she's not worth the disappointment. My husband said to not go there again. I was going to a wedding and had to try and make my hair more presentable. I thought of giving Aline a chance to repair the cut but another customer tried and said it wasn't worth because of rudeness etc.

This salon has been in existence for several years, as I understand it - but is now located in the…read moreTrain Yards area. I started going to it not long after it opened in the new location. The décor is understated and classy - and the salon has a feeling of calmness when you walk in. They seem to have a loyal clientele - and you may need to book as much as two weeks in advance if you want certain times of the day. (I tend to go in the morning and it's still a consistent 3 day wait.) I've only had haircuts - and only with Odalia, whom I adore. I have 'problem hair' and she always does a beautiful job. My feeling is their target clients are professional women - though the salon might see it differently. I say this, as my daughter tends to find the cuts a bit too conservative. Would I recommend: Yes Would I return: Yes

I see Danke. She knows her blondes and has been in the biz for a while now, highly recommend. Not…read moreexpensive, ladies! I do highlights and cut most often, it's under $150. Lots of free parking as it's located in trainyards, restos and shopping all around. I have zero reason to look anywhere else.

Julian Marc in the ByWard Market and Lowertown area was exactly what I needed when I arrived in…read moreOttawa. I came into town with a bad balayage that really needed to be fixed. My hair needed serious TLC and if you've ever had your hair fried before, you know the PTSD that comes with trusting someone new to touch it again. I probably put off fixing it longer than I should have. I found Julian Marc on Yelp and the reviews were solid. When I walked by, the salon looked upscale and professional, so I stopped in for a consult. The stylist was incredibly knowledgeable and immediately understood what went wrong with my previous color. He explained how he could correct it, restore life back into my hair, and recommended great products like K18 to help with repair. He also customized my color instead of just slapping something on top to mask the old balayage. These stylists might be newer to this particular salon, but they are not new to doing hair. You can tell they know what they're doing and they aren't practicing on you. I felt safe in their hands and the results showed it. I'd highly recommend this spot if you need color correction or just want a fresh, high quality salon experience. I would absolutely go back when I'm in town.

I always ask for Susan. Excellent results, judging by the…read morereactions of people I interact with.

Great, stylish cuts for Asian hair at reasonable prices. The employees are genuine people. The…read morebuilding itself isn't much to look at, but it's clean and well lit. All I care about is getting a good-looking cut at the end of the day. If I want to pay to be in a fancy ambience I'll go to a hotel spa.

I took my daughter here for a baleyage and cut and she was thrilled. She got exactly what she asked…read morefor. The hairdressers are all so kind and accommodating. I was invited into the salon area to chat while I waited and the owner even brought me something to eat, as we were there at around supper time. Our family has been going here for years and we are always happy with the service. Prices are very reasonable too. Thanks Mai Mai!!!

I went wanting a basic cut, ends cuts, a few layers. I came…read moreout with my hair MUCH MUCH shorter then I asked for, layers where I didn't want them. I kept telling her what I wanted and she kept arguing with me about what I should and shouldn't do to my hair. I showed her a picture and told her i didn't want layers in the front, FULL layers in the front, asked her for layers in the back NO layers. I came out extremely mad and disappointed. I will NEVER go back. Also 90$, and most definitely not worth it! I dont mind paying more when the hairstylist listens and does what i ask, that was NOT the case.

Good place downtown for Spa services, pricing is within the range of what it costs downtown,…read morealthough probably a little more competitive than other places.

Very good stylists with a professional vibe who know how to deal with all kinds of hair! Fair…read morepricing as well, highly recommend

This is the best Chatters location in Ottawa! Although I am reviewing this strictly on the products…read morethey have for sale and customer service and not the actual salon services, as I have not used the salon services. This is the biggest Chatters in Ottawa, and I believe it was the first one to open. They have a lot of hair products and they have frequent sales where I have literally bought salon shampoo, conditioner and styling products for less than drug store brands. They also have a good selection of false eyelashes, including the new magnetic eyeliner to use with magnetic lashes. And it's the legit Ardell brand, not some sketchy brand where the ingredients aren't even listed on the packaging (yeah, I'm looking at you, Showcase). They also carry the Ardell magnetic eyeliner alone, and not just the kit with the lashes, in case you already have the lashes and just want the eyeliner (most stores like Rexall or Sally Beauty Supply sell only the kit). They carry nail products as well. Staff are super nice and always willing to help you find stuff. This location is in The Ottawa Trainyards. It's in the section where Starbucks, Cleo and Ricki's is. Lots of free parking.

Was extremely happy that after a lengthy absence Sangita had returned. She has cut my hair for…read moremany years and now know that she can not be replaced even if temporarily . Would highly recommend that anyone looking for a stylist that listens to what you would like in a cut / style , that will take her time to ensure that you are pleased with the outcome to make the call and book an appointment with Sangita you will not be disappointed.

Sangita was very sweet! She trimmed of all my dead ends without going too crazy short and reshaped…read moresome face-framing layers for me very quickly (but she did a really nice job too so it didn't feel or look like it was rushed at all). I think I checked my phone for the time after I paid and left and I noticed it was like, not even 15 minutes seriously she was awesome. I'll definitely be recommending her and this salon to others!

Got just a regular wash and cut - which turned out pretty good - but do be warned to ask for a…read moreprice breakdown beforehand. They only list a "base price" on the website which is just an apprentice price and it goes up and up from there. They also change your "hair length" (as they charge more for longer hair) if your appointment takes more than 45 minute. This is only actually your scheduled appointment time too, if the person before you took longer and you're seen later as a result of that also expect to be dinged with this fee. I would suggest to the business just to add a price breakdown on the website with the costs for cuts at each length with each level of hair stylist just to allow for customers to be more well informed before coming in and so that nothing is a surprise! Otherwise the staff is very nice, the vibe is that they all get along well and there's conversation all around. The stylist I had was Nina and she did a good job and was absolutely lovely!

I'm always a little weary when I try a new location in the Glebe. Parking is usually a nightmare…read moreand limited at best, so when I decided to try Hair on Second, I was already a bit apprehensive. Laura (my stylist extraordinaire) assured me upon booking that it would be a breeze, and she was right. This location is super conveniently located next to a pay and display parking lot. The prices are totally reasonable, and they have short term (2 hour max) and long term (whole day) options available. What a relief! Leading up to my appointment I had been indecisive, to say the least. Laura was patient and helpful with helping me to decide on a look that was close to what I pictured, but also achievable in one shot (I tend to want really big changes that take many, many procedures, and Laura always manages to help me get as close as possible in one go so that I don't leave disappointed). The rest is pretty standard- I have dark hair and had booked in for highlights and color, so my visit was fairly lengthy. While I was there staff was polite and friendly, and it was very clear they have positive relationships with their clients. One of my friends came to meet me and was so impressed she herself is looking forward to her own visit in the near future. If you're looking for a good spot for a cut or colour, hit this place up. Ask for Laura. She is AMAZING.