At the recommendation of my realtor, I used Maid On The Spot for the last big clean on my home that I was selling and on the first big clean of the home I was buying. They were so thorough that I've continued using their service on a regular schedule. Scheduling and any changes can all be done online and the level of cleaning is better than any other crews or individuals I've used over the last 35 years of home owning. 5+stars! ***** read more

The first deep clean was very well done. They did everything I asked for and more. The regular cleaning has been such a help to keep my house from falling into chaos. Then when I got my cancer diagnosis they were so super helpful and generous about helping out even more to keep my house in order. The office staff are super sweet. I can't recommend them enough. read more

While it is fresh on my mind and truly so that others are aware, I am sharing my experience with this co. The initial phone call involved the usual, describing the services they provide and asking me to complete an online, detailed form, regarding that I would agree to follow their rules. It seemed strange compared to other co's - but my take away was that if this co has rules for clients, they will regard their clients with a professional approach. One of their rules is that you try to talk with them first before posting. I have more conversations (both phone and email) than with any private co and to no avail they / their staff/ the owner, either do not remember what they discussed with you or do not care. But in the end it is always the customers fault. We went to great lengths to have in person calls with the representative - you never know who you are talking to - and set up dates and times. We make sure that the dogs are going to be out and someone at home to let them in the house. Then a day before they tell you that what was discussed cannot happen. Somestimes its the day of the week needs to be changed; sometimes it's the number of cleaners; always the time is not going to work for them. But it is your fault as the customer that you cannot accomodate all changes that are occuring on their end. I had one cleaning with this co when we wanted monthly because nothing that you discuss with them, stays the same. We will gladly accomodate any changes but not constantly and not the vast changes that they want you to accomodate. read more

This is a SCAM. I asked for a "deep clean" prior to showing and selling my home. Not only was it just a well done vacuum and dusting job, but it cost an astronomical amount. Their terms were not clearly shown prior to them arriving. I was told on the phone $75/hour, which is slightly steep as is and THAT IS PER MAID apparently! So when I was told 8 hours and the crew (of 2) was only there for 4, i was shocked by the $642 bill. I called to correct it and they stated that it is per labor hour per maid. THAT IS INSANITY! Never in my life have I heard of a maid service 1- ever having crews less than 2 people and 2- charging per person if it is more than just a single person. That being said it is listed in their terms, but their terms is a tiny link at the bottom of a page that were never confirmed through a contract. They never told me to review the terms or sign a contract agreeing. I CERTAINLY WOULD NOT HAVE AGREED. I was told that it was told $75/hour on the phone for 8 hours and never in my life have I heard that being cut in half just to save them time. I will NEVER be using this service again. read more

Showed up on time and did great job cleaning in a timely manner. What else can you ask for?

You have not only lied but undermined the purpose of Yelp! I wrote an honest review. I have sat back and watched you flip over backwards to discredit me, you have slandered me and so has Marty Griffin at KDKA. I will use the resources Yelp has provided me. You have gone too far. Your willingness and aggression to try to get me to remove a TRUTHFUL review is disgusting! Yelp provides an excellent service. You've gone too far. Stop harassing me, NOW. This experience did happen 7-8 years ago...however, the truth is the truth. read more

We have used Maid On The Spot for two monthly cleanings now and have had an excellent experience. The online booking and account management is straightforward forward and robust. They arrive during the projected time window and are very professional. The cleaning is thorough and detail oriented. I keep up with the cleaning and I'm amazed how much cleaner they're able to get my house. I'm very pleased and would highly recommend this company. read more

They're great. We've been using them for several months. We did a big initial cleaning and now they come twice a month. Their dedication to customer satisfaction is obvious in every interaction. We've had only one small issue with a new person missing some things in one of the bathrooms. They came back out promptly and addressed all our concerns for free. Coming home to a clean house is simply fantastic, especially for a home with six people. Cleaning day is like a holiday now. I would recommend them without question. read more

I am thrilled with this cleaning service ! I am a Realtor and always need a reliable team to clean when a house sells and movers leave . Houses can be left a mess . These gals cleaned non stop last week for 15 hours and house is spotless ! Thanks ladies ! I will be calling you again ! read more

Moved at the end of September the Monaca area when I was 7 months pregnant and desperately needed our house deep cleaned before our baby arrived. The ladies did an amazing job and were literally on their hands and knees cleaning. I was so pleased that I've set them up as a recurring bi-weekly service. Everyone that has come to clean the house since then has done an amazing job. Also, their online appointment bookings and any specifics that I need to change is so convenient!! Thank you Maid on the Spot ! read more

I've been with MOTS for over 5 years. Very satisfied with all aspects of service. The company is very focused on customer satisfaction.

I contracted with Maid On The Spot to have them clean up my mother's house in preparation for the close on the sale of that house. Clearly, they did a superlative job, per my five-star rating. But what made them really stand out was the fact that the owner himself came to clean my mother's house after realizing a schedule conflict created a lack of regular cleaners during the scheduled time. The owner's willingness to personally rectify the problem...and his willingness to offer some bonus cleaning as well...demonstrates real integrity to me. These people stand by their business. read more

I called them for a quote. They scheduled a time to show up at my house and never showed or called. I tried to call them and could not get an answer. I wish I could give a negative star. read more

Well if your having reservations DONT. I cannot be happier with the cleaning they provided. This is my parents House we are selling and they paid great detail to every area I ask d them too I am so happy that I am seriously finally going to break down and hire a cleaning company for my own home. Give them a try you will not be disappointed read more

Our apartment was cleaned one week ago and I came home to an incredibly clean apartment. I was very impressed by the attention paid to details such as straightening up some of our clutter and folding/arranging the linens in the bedroom and the bathroom. Very pleased with this service!! read more

Initially we dealt with Shannon, who was very professional and set up our initial cleaning. The cleaning woman showed up 1 1/2 hours after her scheduled time and was very good at her job. We called and spoke to the co-owner, a man, who is the rudest, most unprofessional business owner I have ever spoken too. He rudely informed us that to have a specific cleaner each month, it would be an extra charge. He mailed a contract to the house with specifications in it that are just ridiculous and hidden charges for things that no cleaning company should ever charge. Our second cleaning was scheduled for a month later, no one showed up. A few days later, this "owner" called my home berating me for not confirming an appointment that was confirmed in the first visit. I informed him we would not be using his services any longer. He told me to get "back on my meds because I am obviously crazy". This month, I opened my credit card bill to find an unauthorized charge from this company for services that were never provided, as the first visit was paid in full on the day of the visit as per the company's policy. The fraud department of my credit card has been notified. If you are looking for a company owner who insults you and charges your credit card for services not rendered than this company is for you. read more

Superior service. Quick, professional and very cost effective. Staff was very helpful and experienced. Highly recommend this company. I called for same day service and staff was able to arrive in 1 hour - Wow what a Great Service! read more

Anyone who is looking for a cleaning service, I have a recommendation of who NOT to call: Maid On the Spot, Inc. When I hired them, I requested every third Monday of the month. This is so I can know in advance when they are coming so I can pick up our stuff ahead of them. This usually consumes the entire weekend. However, most months, after I have put forth all that effort, they have either rescheduled at the last minute or failed to show up until hours after I expected them. Today, they sent a reminder email that they would be coming tomorrow, but that they would be coming at 12:30. I reminded them that that afternoons don't work for me, because I have to take my daughter to preschool and won't be here to let them in. Their response, rather than to attempt to reschedule to a time that works for me, was to fire me as a client. Apparently, I'm too high maintenance for them. Don't call them, unless you want to be inconvenienced every single month! read more