Cynthia came to my home on May 5th and established a schedule for the 24th of each month. May 24th arrived, however no cleaning, seems it did not get put on the calendar. I agreed to May 25th at 2:00, and now at 2:50 no one has called or shown up. I called and cancelled all cleanings. If you cannot keep your commitment twice in a row I'm not confident that you will do a decent job cleaning. read more

I do not recommend this cleaning company service ... I was scheduled April 29,2016 between 1pm and 3pm, for two maids for two hours for 75$ (minimum) and there was no show. They even did not call to say that they will be late. I recommend to search for another cleaning service. read more

I have been using Maids Extraordinaire for nearly 5 years. Cynthia, Geri and Kim are wonderful to work with! Cynthia has always been pleasant and flexible with scheduling needs and Kim and Geri are diligent and thorough in leaving a clean and spotless house! read more

We had Rhonda and Stacey out today, I cannot vouch for all of their teams, but these ladies were, as the name of the company indicates, extraordinary. The price is lower than market value so that quality of work at such a great price is hard to beat. read more

I have had a terrible experience with Maids Extraordinaire. I heard about them on a Christian radio station and got them to clean my house for her birthday. To make a long story short, we had $300 stolen (and we paid them another $144 for the cleaning which was sub par). I have contacted them and told them about the incident but they refuse to pay us back unless the girl (there were 2 at our house) is identified, arrested, and charged by police. We filled the police report and the investigating officer's final words to us are that he believes he knows which girl stool our money, but that he can't arrest her because she won't cooperate or come in for questioning (I know.. seems like they should just be able to arrest her..). After 6 months, Maids Extraordinaire still have not paid us back, and is showing no signs that they plan to. I cannot recommend this company to anyone. Please don't use them and if you do, lock up all your valuables!! read more

NEVER, NEVER use this company! If I could have given this company less than 1 star for customer satisfaction, I would have done so. In the process of cleaning my home on June 16, an Aladdin lamp shade was broken by the cleaner, who assured me it would be replaced by Maids Extraordinaire (ME). I called the Office Mgr the following day to determine the course of action and was told they would be searching for a shade to replace the one that had been broken. After hearing nothing from ME, I called again one month later to determine progress only to be told by the Office Mgr that the broken shade would NOT be replaced. I voiced my dissatisfaction and asked to speak with the Owner and was told he/she would call me back. As of Oct 4, with MANY, MANY follow ups and requests for a phone call on my part, the Owner still had not contacted me. FINALLY after almost 3 months and several more attempts to speak to the Owner, she (Jennifer) returned my call. She would not budge from her position that I would not be compensated for my $150 lamp shade, in spite of the fact their company is insured and bonded, that 3 of her personnel indicated to me that the shade would be replaced, and that on the initial visit for an estimate, the Account Exec (Tom Breen) said nothing about this "broken goods policy" but only that they were insured and bonded and a long-standing reputable company. This is not "striving to earn and sustain a long-term relationship with our customers by providing positive cleaning experiences" as stated on ME's website. read more

If it was possible to leave no stars I definitely would! Please don't waste your money with these people. We arranged to have a spring cleaning done with Cynthia Smith who came to our house to give an estimate. My husband gave specific instructions as to what we wanted done, a thorough spring cleaning and window washing. She assured us that it would be no problem for 2 cleaners and 1 window washer. She stated that with it being a "big job" that they would be here for approximately 6-8hrs. And the price would be $430.50. On the day of the cleaning they showed up at approximately 9:45 I went over the instructions with the cleaners and they assured me that their supervisor went over the specific instructions with them. I left around 10:00. At approximately 12:45 the cleaner called to inform me that they were finishing up. I again stressed to her that it was a spring cleaning that was bid for 6-8 hrs. She stated "oh they overestimate sometimes ". I immediately called their supervisor to let her know that they had only cleaned for 3 hrs. I told her I didn't anticipate that a thorough cleaning had been completed in such a short amount of time. She agreed and said she would call and tell them to go over it again and make sure that everything that was promised was done. I arrived home around 2:00 and the only thing that had been done was the kitchen counters had been wiped off, the floors had been swept and mopped and half the house had been dusted and not the rest. The windows had been cleaned. I emailed some pictures to the website and Cynthia assured me that the owner and herself would look at them and get back to me about a price. Today, almost a month later I received a bill for $250.50. The letter stated that they cleaned for 5hrs and 52 mins. "According to their GPS tracker". I was home in 4 hrs with no one in sight. So again please find another cleaning company, because Maids Extraordinaire, Inc. will leave you EXTREMELY dissatisfied!!! read more