I don't know where to start. Walking in there months back when we first moved to Tennessee, we were…read moregreeted by Kylan. This young man welcomed us like we knew him for years and spent literally hours going over what we were looking for. The quality can NOT BE MATCHED ANYWHERE. Just looking around the huge store there, we were almost overwhelmed with choices that we loved! Kylan stayed late with us (We didn't realize the time & he didn't even pass any comments about it, we felt bad!!) as we decided what we finally wanted. Fast fwd to today when the furniture was delivered (hand made/carved by professionals) Kylan was there making sure everything was perfect. The crew were very conscientious about bringing the furniture in the house, putting blankets down and communicating with each other making sure no walls or doorways were hit. They put the whole bedroom set together (King frame, dresser, nightstands & armoire) making sure everything was meticulously built & everything working properly, like the soft close drawers, doors were straight etc & even asked me for my preference on the shelf placement in the armoire. I know we ordered quality, but when they were all done, it just confirmed our order was beyond our expectations!!! Real quality craftsmanship.
As for customer service, Kylan was there from the beginning when we placed the order to keeping us informed of the status of the furniture being built & being there delivering it making sure everything was 100% on point. I can't thank him & his crew/company anymore!! We are definitely using them again for more items needed in the yard for our patio as well.
Kylan, you made it very easy for us & explained all the options like a true professional. The furniture is beautiful and will last for generations.
One would be making a mistake if they didn't check this company out when shopping for furniture. You definitely get what you pay for & the prices are compatible to the competition.
Again a big thank you to Kylan & his crew. See ya soon, and the next time I'll come earlier in the day, not to keep you late, lol.