I had 100 gallons of K1 delivered ($300!) and they put it in the wrong tank. That meant I ran out of fuel and now had to pay for 50 more gallons and for them to come prime the pumps. They had to come twice to do that, because they failed the first time. Somehow they could manage to do that, but could not re-run my fuel line (so it would come from the tank that already had 100 gallons). Someone from a different fuel company even told me I should have called him the first day and he would have come and switched the fuel line. I will admit, I put the check on the wrong pump. HOWEVER, the last time I had it delivered, my check was in the mailbox, and they somehow managed to get it correct. The gentleman who had to return to prime the pump (the 2nd time) also told me (and I quote!) "Yeah, that happens a lot. (?!?!) I put a number on your cap, and we'll have to come back and put a tag on it so we don't deliver the wrong fuel!" So now, I am $465 in. And I haven't been billed yet for the pump priming, and I'm not sure when I'll be able to have my fuel lines switched (last week I was told this week but now I'm checking back later in the week?) Bottom line, this is one of the most unprofessional companies I have ever worked with. Once this mess is done and over with, I will not be ordering from there again. read more

Customer service from their Furnace Service people is so bad it may be criminal. I had a furnace failure in December 2017. They are my propane provider, so I called them. Their service guy made a lot of promises (they would size the furnace to suit my system, provide me with a few options for domestic hot water, etc.) but kept none of them. The furnace they installed cannot heat my house. Their excuse was a lack of sufficient baseboard on my part. in actuality, they gave me the furnace THEY wanted, probably to maximize their profit margin. They later admitted that they don't even carry a furnace with an output comparable to my old furnace, but they made sure not to tell me that up front. They followed up this poor treatment by overcharging me for the whole thing. Worst service provider EVER! read more