When u come to choose agency to represent u infront of landers and banks you must have A…read moreprofessional team on your side. That kind of service you'll find here Maryann , the owner was extremely professional and super creative in all aspects of landing products. The agency have Multiple offers and options choose from due to many years of Experience in the Loans and mortgages. The staff is great ,halpfull and Very welcoming. Highly recommended.

If you're in the position of having to get a bond to become Administrator of a parent's estate upon…read moretheir passing, it can be traumatic and bureaucratic. The thing that made it smooth and without stress? Freestate Bonds. Smooth. No red tape. Very kind folks. And by the way, the nice people at the Orphan Court recommended this company and it seems to trickle down from the top. Everyone has been so kind in this difficult time. Thank you! Kate Beall

I honestly do not know why it has taken me this long to post this review. I have been insured by…read morethis agent in his office for almost 8 years now, and they have been magnificent. When I relocated to Ohio, got a new job, and a new apartment, State Farm was there for me. I consistently paid on a policy for years through this agency, through this office, and almost 2 years ago was in a car accident that totaled my vehicle. Let me tell you how amazing this office is: I had a rental car within one hour of my accident, I heard from a claims adjuster within two hours of my accident, and I received a check for my totaled vehicle in less than three weeks. If you ever wonder where your money is going when you pay insurance, or if it is worth paying insurance, stop wondering... most especially if you're smart enough to work with this office. Your money is going towards great coverage, kind people, and reliable service when you need it the most. Thank you to everyone in this office who has always made any auto issue I have ever had your number one priority.

No one really thinks of insurance and thinks of seamless transactions and stress free…read moreconversastions. But I've been with Matt Deck as an agent and I stayed with him when he became is own agency. I tried out several big name competitors prior to Matt but his system, approach, prices AND customer service is beyond compare. My home was damaged in the ice storm-Matt had everything resolved including a check in a week. I purchased a new car on the weekend, Matt emailed me my new policy and cards without hesitation. Big companies never did the leg work for me. In fact, if I wasn't a new customer, I felt like another number..waiting on hold..... Not only does Matt beat the big company prices for me, he treats me like a friend and makes my stressful life a lot simpler by taking care of the things he's an expert in.

Had a problem with a claim and was feeling defeated trying to get information. I called this agency…read moreand talked to Kyle. He was able to look up my information and let me know what is going on. I was pretty upset but he listened patiently to my story and then helped me out. He even requoted me and got me a discount by adding renter insurance.

Mike and Colleen both informed me about insurance policies which was very helpful coming out of…read moreschool, not knowing what kind of protection I needed. I was looking out of state, so they weren't able to insure me, but still took a lot of time to explain everything to me and make sure I was comfortable and understood everything. Great customer service! I will definitely come to them when I move back to Ohio.

In a day and age when it is increasingly common to call a 1-800 number to purchase property and…read morecasualty insurance AM Heister and Associates stands out as a true gem in the insurance market. They have insured three generations of my family and have been my insurance agents since I got my drivers license at 17. Nancy, my agent, not only knows my name but who I am as a person and is able to tie that together to make sure my insurance needs are met. When I recently had a small fender bender Nancy took care of filing all of the claims for myself and the other driver so that I never had to worry about anything. When my rates went up after the accident Nancy anticipated my concerns about my rate increase and had already run comparison rates for several companies before I even asked her about it. I can't remember the last time I actually had to call the insurance company because she provides such excellent customer service. When I moved from Cincinnati to Louisville I was even able to keep AM Heister and Associates as my agents because they are licensed in both Ohio and Kentucky and now they also provide my rental insurance as well. If you are searching for the best customer service that the property and casualty insurance industry has to offer look no further than AM Heister and Associates.

I've been with Rick Johnson at State Farm for over 15 years and couldn't ask for a better agent…read more He's always been understanding, helpful, and goes above and beyond--especially during accidents or tight times. Highly recommend!

Rick Johnson thanks for always getting back with me right away and you are making State Farm look…read morereally good !!

Customer service is so pertinent in any service industry and when it's not received I believe the…read moreconsumer is obligated to share that information. Over the course of my client customer relationship with the Shelonda Peyton agency, it's been hit or miss. I asked for a refund and received all but $1 returned. I asked Miss Peyton's office directly via voice mail and via email through the State Farm customer service department to clarify what the shortage why the shortage, no response from either. I guess the agents mimic how Corporate Office treats its customers. Now the reason for the refund was because State Farm decided my vehicle class was too risky, which caused a spike in my premium I creasing to a monthly cost of 298.32. needless to say, I went on a search to find something more practical and reasonable so with the same coverage I found something a third of the price for the 6-month premium and proceeded to request a refund for one month's premium from State Farm. The company issued a check shorting me $1 I inquired of both the agent and the customer service department why the shortage and have yet to receive a response as to why this was more than 2 weeks ago again is representative of how they treat their customers. In addition prior to me ending my coverage I received a letter from State Farm indicating that they receive some wrong information from a reporting agency namely and LexisNexis which resulted in an increase premium for me they have yet to offer a refund on what they decided or determine was unfair I think it's the term they used and so I'm still waiting on a response from that as well. A one-star rating is too generous for the service or lack of service that I've received.

The gang at Shelonda's office are the best! Our family and friends have been long time clients with…read morethe insurance agency and they have your back when it comes to great services, pricing and product offerings. Great insurance office!