I'd give them a goose egg if I was able. They seem to manage quite the portfolio of properties yet their customer service is non-existent. E-mails? ... Met with an auto response requesting information about your potential tenancy. Once you respond it's crickets. Phone Calls? Called the head office and was re-directed to a mobile number for one of their leasing agents ... Call said number and get directed to their "Customer Care Centre" which are "unable" to assist you. E-mail their head office directly citing the lack of communication I just outlined ... Crickets once again. Keep in mind I'm a professional with great credit and certainly qualified. If you're looking for a rental property reaching out to them is as effective as peeing in the wind. It's a shame they have such a monopoly on the rental market right now. read more

Shergill Place. They have no idea what the landlord and tenants act is. The furnace didn't work my unit. I sent emails to the Calgary head office and the customer service. They didn't respond to me at all. No emails No phone call No text. I also contacted the condo manager multiple times. It's been one week. My furnace still doesn't work. Hey, it'll be snowing soon. What can I do? read more

One star is far to generous. Our front door got broken into several times, on one occasion the mailboxes broken into. Cars in the parking lot constantly getting the window smashed. No security what so ever. Mice in the cupboards. Whoch isnt suprising because there was gaping holes under both the sinks (that were literally patched with cardboard when we moved in) Then Our pipes burst and there was minor flooding in the unit. They didn't get the pipes shut off for hours leaving major swelling. They didn't have anyone come and take care of the unit for 8 whole days. By the time they got a dehumidifier in there everything was molded and smelled so horrible. We weren't able to live there due to the conditions and were still charged rent. We ended up breaking our lease 1 month in because if all that happened in a month we weren't sticking around to see a full year. Read all the reviews and stay away from mainstreet. Nobody cares there or answers the phone. It takes several days of calling to get anyone to call you back. The building managers seem to have no discretion or ability to help in any way without having to wait to hear back from a "higher up". After we moved out they sent us a bill trying to charge us thousands of dollars in lost revenue because they said they weren't able to rent the unit out due to the condition for at least 2 months .Even though the condition of the unit was because they didn't send anyone to take care of it after the flood.. However we discovere that they actually lied and had someone in there within 10 days of us moving out. If we didn't figure out they already had tenets in the unit they were going to try to scam us for thousands of dollars. Stay so far away from these slumlords. Also the building we were at had a expired business license up several months after it should have been renewed. read more

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I have been living with this company for 2 years . the manager Abu will only answer calls when he is in a meeting with everyone. they know this elevator goes out more frequent. Less maintenance is done to it. The main floor is crawling with cockroaches. The garbage area is disgusting, the flies , the hornets , the stink , garbage every where causing more smell. The cleaning only gets done if you complain. yet this Company is quick to take the rent and to leave families with bugs and filth. I myself have gotten stuck in elevator not once but twice.Top pricing for apartments with out top care. Thanks to provincial government not doing their jobs. Bring the standards back to all provinces. read more

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After complaining for 2 years that the dryer does not dry well, just today Canada day they cleared a 5-pound clog from the dryer hose and they turn off the heat beginning of June even if it's a cold spring-summer, spring, or not! Guess you have to get space heaters, it's colder inside now that it was in Winter, maintenance! They really need to get with it 2 years of dryer issues that are unfair and unacceptable.5-pound clog. This is 3023 Blakiston Drive NW building, it seems the company that takes care of the machines is the ones to blame mostly. The location is the reason for the three stars. One good thing though is that the heat is off so the pipes don't make horrendous noises and wake you up many times a night! read more

Mainstreet Equity - This company sucks - Apartments Near Me - Calgary, Alberta

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Bonaventure Apts. Calgary AB https://m.mainst.biz/apartments/calgarybonaventure_apts I have had a good tenancy experience during the past nine months. My building has a great mixed balance of renters with diverse ethnicity, family type, ages, etc. My building is quiet and maintained excellently by Deber (Cleaner) and Nester (Maintenance) and our newest staff Matthew (Property/Resident Manager) has made substantial important improvements that have greatly impacted the overall effect upgraded benchmark standard. That is evident to me ie dog poop is no longer distracts from our buildings appearance by Matt implemented. Doggy Pickup Baggies noticeable in sight placed at new garbage tins. The hallways have no unpleasant smoking/cooking odour replaced by pleasing clean fragrance. The balconies compliance removed balcony garbage storage and ugly visual stuff with only acceptable outdoor/patio decor. The entrances no longer have mail debris spued everywhere replaced with a box and garbage bin. The back entries have cork message boards removing ugly Scott tape info on walls and glass doors. Hazardous staircase treads are repaired/replaced. More Tennant's have decorated doors and mats. Pets and Owners are respectful and responsible. No barking issues. CONS Lawn are OK with flower beds planted but needs weeding. Building 4 entrance raised bed has fallen apart and surrounding lawn is destroyed. Building grounds/lawns on eastside parking area are destroyed (improved since implemented doggy pickup) but lawns are ugly and muddy need major seeding. Unsightly garbage dumped on eastside north refuge location. It looks like these have been dumpster dived by people. My apartment still has no hood fan above stove. I have improvised by placing a Honeywell air purifier on my counter next to stove. In the apartment tour for Bonaventure site and listed amenities dishwasher is advertised. I was advised by the former Manager that I would have one. I understand that the laundry operations are not Mainstreet's responsibility however the laundry appliances on my floor have eaten up my cash without having my laundry washed or dried satisfactory. I am sick of phoning the service provider Phelps with unsatisfactory results. Now I take my clothing to a laundromat. Notwithstanding the horrible past winter the snow removable was less than desirable. The parking stall for 4309 was inaccessible throughout the winter due to ice saturation built on stall surface and due to stall incline and location next to tree melting was impossible. As pet friendly apartments the product used to de-ice of sidewalks and driveways damages the paws of our pets. Perhaps alternative products could be used. read more

Mainstreet Equity - Apartments Near Me - Calgary, Alberta

They do not care about the land Lord and tenants act. They raised the rent on an 87 year old single lady by 175 a month. They do not do repairs at all! read more

Mainstreet is complacent and negligent when it comes to security. When they took over the Chinook place building, they removed a level of security that prevents people from gaining access to the building from the garage. They have ignored requests from tenants to improve security, despite there having been a massive increase in car break-ins to the supposedly secure garage. There have been two incidents of vagrants gaining access to the building this week. One gained access to the laundry room. A pair of vagrants gained access in the middle of the night. They continue to ignore their tenants security and peace of mind, so the long term tenants are packing their bags and leaving. On the other hand, they've improved their ability to coordinate and carry out work orders. Maintenance of the building is getting better, but security is still a #1 concern. read more

Never ever ever rent apartment from these guys. Got laid off from work due to covid and I've to move out as I gave them 2 months prior notice, still got fined 1000$. Kept the apartment in pristine condition never complained about nuisance at all and this is what I got. My recommendation is, please complain at everything, either way you're not getting your damage deposit and surcharge you for other stuffs. This review is for 1639, 26 Avenue,Grapes Manor, Calgary,Alberta, T2T1C7. read more

Disgusting roaches all over falconcrest village, they have done NOTHING to fix, Blame tenants who don't even buy groceries due to the absolute disgusting problem. We have to uber our food and throw it out immediately after. Management refuses to see you on the first of the month so you can pay rent, causing you late fees. Another pest problem is the pigeons which shit all over your balcony, apartment next to us is vacant and completely covered in it. They also do nothing about that. THEIR MANAGEMENT IS SOME OF THE ABSOLUTE WORST I HAVE EVER SEEN. People piss outside of the front doors, consistently to the point it smells. Washers and dryers reek of piss and shit, full of roaches too. You cannot even top up your card without going to the main building(which you do not get a key for). Its an absolute disgusting place. They list it for 1000 for 2 bedrooms but will bump your rent to 1250. BY NO MEANS SHOULD ANYONE EVER LIVE HERE read more

Was told on 3 different occasions that they were having viewings on certain days, just to take the time off work to go and view to find out they were already rented ....WTF Why tell people you can come by to view or book an appointment only to find out it was rented out the previous day!!! I don't know about everyone else, but I can't afford to take time off work to get the runaround. These 3 incidents all happened in Surrey, God I hope there is better management and policies elsewhere! read more

Unhappy and rude rental agents. Buildings are dirty and alot of drug activity. I find homeless in storage rooms and laundry rooms that have secure doors. Really they pry them open with screw driver witnessed it myself and building still didnt do anything about it. Lived in my suite for 3 years was promised cameras in the building they did the wiring but no cameras were installed. After moving out I found out about the mice problems. Glad I got out. read more

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Main Street strives in renovating older buildings and offering great incentives to families, singles and also roomates. They allow pets and also have lower than average prices for great downtown Calgary rental condos, they have a good idea of the market and when times are harder they lower their costs. Mainstreet always has a fast turn over on taking care of their renters as well. I have lived in 5 main street buildings over the years and currently I do not live in any at this time but it is always great to know that they are available all across Calgary when needed. Cheers !! read more

Mainstreet is a horrible company. They rented me a totally different suite from when I had the showing. They did not do any renovation whatsoever - the toilet bowl was very dirty and floors were very sticky. No matter how many times we mopped that apartment, it was always sticky. Also when I moved in, the master bedroom door was not closing properly. I let the management know and they asked a contractor to fix the door for me. When I arrived home, I found my bag missing and I'm very sure the contractor stole my bag from the bedroom. Of course they could not do anything about it. When it was time for my move out, the resident manager phoned me to ask for the keys. I even reminded him that I talked to him a couple of day ago to say that I will be dropping off the keys at 12:00 PM. He was very rude and was basically yelling on the phone and he even requested that I should sue him. Who talks to a customer like that?? He never took his job seriously and every time we would go to the leasing office, all he did was sit on his fat ass and watch videos all day. Very unprofessional! Anyway, that is not even the worst part. When I moved out on December, they charged me rent for January by accident as they had not entered my move out into their system. When I called head office, they stated that they will be refunding the money back to me. It was $1108. When I went to get the cheque, they could not even reimburse the full amount, they had to do it in parts! They were not able to reimburse $15 back because apparently the money had already gone through their insurance company, which is complete bullshit! I am just so glad I am out of that hell hole! I have warned all my friends to never rent with them. And the best part is that I am now working for their competitor and even the contractors and tenants I work with agree that Mainstreet is a shitty company who walks over ppl. read more

This is probably the worst company to go with if your finding a place to live. It might seem great to start with but it's not, just run. Had so many issues with the landlord, homeless people in the building keeping us awake, people even died in the building who didn't live there. Security was terrible had to call the cops if we wanted help at all. Cockroaches in the buildings. Extremely rude company to deal with Andres and Lena don't even bother doing any business unless you speak with someone else. read more

Lived in an apartment in Edmonton for my first year of college and by far the worst experience you could ever have for your first apartment. Process to get the apartment was ridiculous. My agent was useless and had to do a lot of the work myself. Also, she was very rude to me which made it soooo much better... Gave me wrong information which cost me gas money to drive 3 hours to drop off a cheque which they couldn't accept. Now onto the apartment. Ants everywhere, mice, no heat during the coldest time during winter for 1 month! And still wasn't fixed for another week. Manager who didn't get anything done. Broken windows and doors on the building that didn't get fixed right away, which was endangering my safety. Water leaks everywhere. And out of all of it, I never got my welcome gift basket I was promised at the beginning of the lease. Will never ever go back to this company, I hope no one else ever has the same experience I faced with this POS company. read more

I have had nothing but positive interaction with Mainstreet. The property manager Jason has been helpful, considerate, and caring to my needs. Any issues Ive had with the apartment have been addressed in a timely fashion. I am very pleased. read more

STAY FAR FAR AWAY!!!!!!!. I am a university student and I moved into 1626 15 Ave SW in Calgary. The worst experience of my life, and I dealt with Boardwalk before. When I moved in here the place was dirty (filthy) to be exact. Then on my first night here, the noise was soo unbearable I couldn't sleep, there was a party happening until 4:00 am on the floor between two apartments, they were beyond loud. The next day I asked the "resident manager" (in quotation because he incompetent) if there is a noise control policy he didn't know what that was. I took that as NO there isn't one. For the rest of the time that I stayed here, the people above me made my life a friggin disaster. They were constantly banging on the floor all hours of the night and into the early morning EVERY SINGLE DAY it's like they never slept. I couldn't take it anymore, I contact the "property manager" he told me I need to record the noise, which I did (one smart thing he came up with). I sent him the recordings and he claimed that he gave them a warning, that was the wrong thing he did because they made even louder noise and louder banging on the floor everyday, never thought something can get that loud. I contact the so called property manager again, he told me that I should pretty much take it or go and talk to them by self. Why would i go talk to them about anything, I am not working for Mainstreet, do your job. He also told me that he needs to be fair to them UMMMMMMMMM, they are causing me to lose sleep, my anxiety is shot pretty much because I don't know when the noise and banging on the floor will happen, I can't sleep, and I can't think. I can't talk on the phone for work because the clients would hear it as they do it all the time every hour of the day. I asked him to move me to another building because this is not sustainable, he told me he can't do that for 6 months. By 6 months I will probably die of a heart He apparently gave them a written notice, again didn't do anything I think that pissed them even more, they made even louder noise I think beyond 85 dBA. I contact him again, he told me that he can't tell people to sit on a couch all day and do nothing. I hung up the phone. to this day they continue with the loud noise and banging on the floor. I am now having headaches and migraines, it wouldn't shock me that I have high blood pressure just from being here. Not to mention the laundry card situation, a person has to go to a Circle K in order to load the laundry card. There is no where on site to load the card. NOT conducive. Please this company is horrible avoid them if you can. read more

Terrible experiences with this company. They seem great until you move in; then you can never get ahold of anyone or get anything fixed. The manager of our building changed more than every month with no communication between them, or any notice to the building residents. It says right on their website that customer service isn't a priority of their business; I wish I'd known that before renting from them. read more

I rent an apartment from Mainstreet, So far, I have found their service to be about the worse from a landlord ever. They are slow to respond to tenent concerns, they don't cash your rent cheques in a timely manner (which is costing me about an extra $100.00 per month for bank fees and their late charge of 50 per month. I tried calling their head office to see what could be done to get the rent in at the beginning of the month, Was told they would phone back but never heard from them. I have noisy neighbors and the place isn't sound proof at all, Have a new neighbor with a large dog living above me who yelps and whines at any hour of the day or night. Can hear every footstep they make up there read more

Mainstreet did renovate just before we moved in last year. We live at 10320 123 street edmonton... Mainstreet has changed apartment managers 4 times since we moved here in Fall 2009. Mainstreet increased the price of the rent, without giving us notice. Mainstreet told us we could have 2 parking spots when we moved in in 2009, now in 2010 they changed their mind, forcing us to park in the street. Mainstreet will not plow the parking or the front entrance. I asked them for a shovel to clear the parking lot by myself, but they don`t have one and won`t pay for it! Cars have been stuck in the driveway for 2 days. About parking, I forgot, the first day we moved in, they told us to just park anywhere we wanted... then in the morning the car had been towed at request of one of the tenants! Do not move with mainstreet equity... read more

I have lived at a mainstream apt for 11 years. I found Mainstreet to be a good company to rent from. They have not raised the rent for the old tenants. They fix any problems you may have within a week. Our Resident Manager is friendly and helpful. I would recommend this Apartment to anyone. read more

This was the worst rental company I have ever lived with. 2620 16th st. S.W. is where they moved me in to, and it was infested with bedbugs. When I called the landlord to tell her, she told me that "there had never been a complaint before." Later I found out that this building has been having problems for years with bedbugs. After throwing out half of my stuff, I was forced to break the lease. I got sent to collections by them when they continue to move people into bedbug infested apartments. Many of their apartments are run down, dirty and not taken care of. The management staff is so disorganized that they don't know what is going on. If you have the choice, do not move into ANY building in Calgary with the name Mainstreet on it. read more

HORRIBLE CUSTOMER SERVICE!! During my stay had multiple issues with the unit that were never fully resolved (fridge that made an awful whining sound, bad water flow, garbage wedged in garbage chute, fruit fly infestation to name a few) and upon moving out tried contacting the company over ten times about receiving my summary of account and after over a month just received one saying I owe money (even though I was assured by the resident manager that I would not be charged anything further and would receive my full deposit back.) This company truly doesn't care about its customers and in this renters markets there are much better options out there. read more

Our apartment at mainstreet equities has severe water damage. No heat in winter and often no hot water. Despite many complaints to the company they refuse to do anything and cited the no heat situation as "heating fine- building problems" Our power has gone out several times taking many hours for the company to go downstairs and flick the breaker. (this was due to everyone on the floor using space heaters cuz we had no heat) Mainstreet is obviously not familiar with Albertas minimum housing standard as they violate about 10 parts of it in our apartment alone. Also they consider you submitting your notice and their building manager not picking it up as you giving LATE notice to vacate. Do yourself a favor and DO NOT rent from this company! read more

This company's actual address 1122 - 8th Avenue SW. Check for reviews there. This address is just one of their poorly managed buildings.

Man, if I could give Mainstreet less than one star I would! By far, the worst company i've ever rented with. I originally moved into doverglen place in calgary. I had the WORST person in the world living below me, he would play music LOUD until 3, 4 am every night! I complained to my landlord approx 5 times, nothing was ever done, so I called the head office. The guy was a tad more helpful, yet the music continued! I was forced to transfer buildings as I just couldn't put up with it anymore. I transfered to 1611 23rd ave sw calgary. This building was atleast soundproof...but thats about it! Been there for 9 months, was promised closet doors...still don't have them. Had no heat for about a week before someone came out. You call your "resident manager" yet they don't answer and dont return your calls, so I call the head office only to have them tell me I have to contact my resident manager. SOOO frustrating! Parking lot is horrid, have been literally stuck for days. Just brutal. I have heard from numerous people that this is the worst company, and now I am passing that information on to all of you! I am moving out in a month, and I am literally counting down the days. Rent with anyone else but mainstreet!!!!!! read more

I would minus stars if I could. Here is my story...I called Tuesday to view an apartment at 205 Heritage Dr SE. Neil is who I spoke to. After what I thought was a great conversation with Neil I felt confident I would like this apartment and get it. Neil said to me "I will hold it for you until you view it and make a decision" Friday was the dates of viewing. I called Neil on Friday morning confirming my viewing appointment. He even said "see you at 6pm" ...I showed up at 5:30. Called Neil at 6 and his phone was off so I left a message thinking maybe he was on the other line. I waited till 6:15 and called again only to find out his phone was off and went to voicemail again...Neil never showed up for the viewing. Called the phone #'s listed on the sign outside the building. Waited about 15 minutes more...finally someone Shimon called back and came to the apartment and showed us the place. Shimon wasn't even sure if the unit was still available he also wasn't sure if Neil gave the current tenants 24 hour notice of entry! Shimon also told me that Neil does not have authority to hold a unit for me so he doesn't know why Neil would say that! We quickly looked at the apartment and I decided I would apply for it. Brought my security depsot, filled out the application, everything needed I had. I called Monday to see if I had got the place, left messages and heard nothing back. I continuously called on Tuesday. Finally someone answered and informed me that the unit had already been rented out. The lady said "but we have a basement unit for you" I at this point was so fed up. I very cleared stated to Neil I did not want a basement unit. I also stated that to Shimon. I replied back and said "No, I do not want a basement unit!" I need my security deposit back ASAP so I can go look at other places since you have wasted my time. My first and will be my only experience with Main Street was absolutely TERRIBLE! Shimon did bring the security deposit to my work, that was the only good thing they did. Otherwise I would still be waiting to hear anything back from them and they would still have my security deposit! I cannot believe these people run the way they do. Specially Neil. Absolutely one of the worst experiences I have encounter! read more

They had taken my security deposit for an apartment that was unsuitable to live in. The apartment was broken, dirty and missing items that were originally there when I first viewed the apartment. Chelsea Turnbull which is the Calgary Regional Manager has told me "well, its our money and you aren't getting that money back, deal with it." She asked "ohh well do you happen to have in writing we were going to fix the apartment or what was and wasn't in the apartment before moving in? You don't really have a case then do you?" I am a single 27 year old professional, I have never been spoken to so poorly, so manipulated... I have pictures of the apartment if anyone would like to see them, please send me a message I'm happy to share. I have gone to the BBB Calgary for further information about getting my money back and I highly suggest you DO NOT rent with Maintstreet. I have gone to Boardwalk now and they are professional, sincere, and are happy to help you in your moving needs. I explained to Boardwalk my situation with Mainstreet and they were absolutely appalled at their poor business decisions. I am so upset thus, my message is not written as well as I'd like it to be. I'm sorry but I'm just shaking right now at what just happened... the receptionist Helena was absolutely horrendous as well. read more