I came in for an oil change and due to a misunderstanding, significantly more than what was requested got done which took 5+ hours... The service manager, Marcus understood the situation and made everything right! From a frustrating situation where I thought I would never return, to where I would gladly recommend anyone to come get their service done here. Their professionalism ,patience, understanding, and skills are top notch, and I would highly recommend them for all your Honda needs! read more

I demoed a Honda civic here. Everything was going okay until I asked about a quote and said I wasn't going to buy that day. The salesperson told me 597 times that I shouldn't go to the galleria because they'd rip me off. It instantly made me want to go to the galleria. The quote was roughly the same for both places. I chose Folsom lake instead because they had the best service. Prices were all comparable. read more

The place is a rip off. The finance team and sales managers that closes are super high pressure. Tried to not give me the Honda financing rates and push me on a high apr through another bank. I ended up going to another Honda dealer to get the same car with the Honda financing rate. read more

5 stars for Trevor with the service department. Took my car in for a notification on my dash board. It was fixed at a very reasonable price. A few weeks later the notification came back on. I called and they offer a year warranty on repairs. 1 year!?!? Amazing. I was expecting 30 days but 1 year is generous and shows you they stand by their work. Trevor was very honest and making an effort to provide service at the lowest cost possible. read more

Maita Honda - Service - Car Dealers Near Me - Citrus Heights, California

This is for the service department only. I've brought my vehicle here several times now to be serviced and it has been smooth. It's also good to point out that the times I brought them here were not for some easy oil change that most dealers do fine. I brought my vehicle here for important service: Timing Belt, Water Pump, tensioner/pulleys, service recalls and TSB notices. I called several dealerships from the bay area to here and Maita responded the fastest and offered the most competitive prices. The price also didn't change from one service advisor to another. I dealt with one service rep who I forgot the name, and also Craig. Both advisors were easy going and did not have that sleazy salesman vibe/approach/arrogance that many service advisors have at other dealerships--including competing Honda dealerships. I told them what I wanted, and they didn't pressure me for other things, nor did make me feel bad I wasn't accepting anything else. That kind of vibe goes a long way and why I keep returning even though other dealerships are closer and arguably nicer--this location doesn't have a complimentary fancy coffee/espresso machine to use at your disposal or free pastries/snacks like others, but I rather have better customer service and better prices, so that didn't matter to me. They have a nice waiting room and separate "office" for those who want to work while waiting. WIFI is available and strong. I also have to add the shuttle service and driver is cool. The gentleman from Denmark who handles the shuttle is nice to talk to during your shuttle service. When it comes to service, I'm still going here first as long as things stay the same. read more

I've been a long time customer and in my previous review I had said that I hadn't heard from the service manager about getting back to me. Believe me... I gave this dealership more than enough chances to get back to me. But after explaining to Mr Santos, the service manager about my frightening experience with his service advisor, he fricking sends me an expired oil change coupon! Insult me more, Maita!?! Look at the date on the letter and look at the expiration date on my coupon. I couldn't believe it?! What kind of service manager does that? I know it's deliberate because he didn't send the coupon out until I wrote my review read more

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No more Maita Honda. We hoped the new management would be the same, but we left because so many bad things had happened, from the customer service to the service. Nothing was good. So sad... read more

I wish I could recommend them because I had great luck with Maita Toyota in the past. The initial interaction was great--salesman was nice, got a certified used car and had been preapproved with my bank. The problems began AFTER--no documents were sent home, no phone calls or emails AFTER multiple contacts. Then, I find out they have DOUBLE-FUNDED my loan! I called both banks and was informed how to proceed. I contacted the finance person who told me that I would be charged. He told me he would be in touch tomorrow and in the meantime, I was told by the salesperson (Rob) "good luck with two loans on the same car!" Maita will never again get my business. If I could give ZERO stars based on the email I received (below), I would! read more

Maita Honda - This is the response I received from this amazing gentleman. - Car Dealers Near Me - Citrus Heights, California

I literally made a Yelp account to rant about my visit. Wooooo weeeee, I would stay away from here. I found they had a pretty rare mustang with the packages I want. So I get In contact with a sales member about coming to check out and he had known i lived 2 hours away. So the day I leave I asked him in the morning "are there any dents whatsoever in the car" "No" he said So I was pretty happy, I drove up there, and looked for my salesman, he wasn't there but I was helped by his uncle "JJ" Stay away from that clown. (You'll find out why) Within 2 seconds I found 2 extremely difficult dents to remove and a couple rock chips. Rock chips aren't the end of the world, it is a used car so it happens. The dents though are a fairly big deal to me. I go on the test drive (I just drove 3 hours, I at least want to drive it.) When I get to talking with JJ about the deal I ask him what he's going to do about the dents. His replies: "Why don't you take care of it yourself at your own dealership" - so now I have to pay to try and have them fixed even though they lied about it...right on "You're not going to let 2 dents stop you from buying this right?!" - yes, yes I will, you lied and then told me to fix it myself. "You need to grow up" - #1 way to lose a customer and get a Yelp review written. !!!!!AND THEN!!!!! Instead of reaching out, apologizing for the horrible customer service they provided me, they deleted my Yelp review, so now I have to retype it out to let everyone know to stay away. read more

Took my car to get the A/C serviced here, paid $300, and they did nothing. The receipt even stated that they THINK it was POSSIBLY the condenser. A week later, the A/C wasn't cold again, and 2 weeks later, I get a warranty extension for the compressor from Honda. So we take my car back to Maita (weeks later, mind you, due to their low availability of appointments) and service advisor RYAN WYDNER wants to charge me ANOTHER $300 to diagnose the issue with the A/C. He was rude, condescending, and unhelpful. I would never recommend this place as they do not stand by their work. They never have appointments either, and even with an appointment, you have to wait for hours. Save yourself the headache and go to the Shottenkirk Honda of Davis location. Less wait and they are so much more helpful and honest there. Most importantly, they actually guarantee their service for 12,000 miles! read more

Update #2. After 3.5 hours, my oil change was done. My service advisor, Ryan returned the keys and expressed that he thought I left, as if the car would have been ready sooner. I reminded him that I took an Uber up the street to do some shopping and returned within the 2 hour window as he stated earlier. Without responding to my statement, he turned around and said there were no other services needed as he was heading out the door. There are many other Honda dealers in town. I will try another without Ryan's condescending attitude. Update #1. Almost 3 hours later after I was quoted 2 for an oil change, no call or text. When I inquired, I was told it may be another 20-30 minutes. Just switched back to Honda after years of Toyota ownership/service departments. Maita seems like a cheap rip off compared to service at their Toyota competitors. Don't bother making an appointment for an oil change. Service advisor confirmed wait time is the same with or without an appointment. Making an appointment seems like a scam to make you feel committed to show up here, obtain your info, but they are not required to set aside time and manpower to do the job. The service advisor stated they are short staffed, which is a common problem. This does not explain why you give out appointments when it is your policy to service the vehicle on a first come first served basis. read more

They are not professionals at all. They all have bad attitude and their behaviors are worse. I don't recommend this business to anyone. Because they are like poison. Once you get interact with them, you will get sick. Why would you like to get sick with your own money.? Go find somewhere else. Don't let them ruin your psychology. Do business with someone else who is not as poisonous as them! read more

Maita Honda - It's the proof of application time and date. - Car Dealers Near Me - Citrus Heights, California

Do not recommend. Got my car serviced for an oil change/filter/tire rotation. Well my tires have low thread and need replacing. I took to Les Schwab to get some air and a quote for new tires. I mentioned that since I have an AWD I would need all 4 like I got about 5yrs ago. He agreed but was explaining the difference that some instances it's ok to just replace one but I definitely needed all 4. He then proceeded to put air and check air in all tires when he pops up to my window and says..looks like you only have 3 matching tires anyways and said one of them was a completely different brand!! WHAT THE!!!! Why on earth would the switch out one of my tires and not tell me? I will never EVER step foot on that thieving place again. read more

I had appointments for service and I was there, customer service was good but the price is too high and I didn't accept they service my cars and I went to another leadership with more reasonable price. Never I go back in this leadership because the price is expensive. read more

I purchased my new platinum white,2022 Honda Accord Sport from them a week ago and couldn't be more happy!!! Thank you's to Josh for being easy to deal with and working with what I had. For the times when most dealerships lots look like ghost towns this lot had many to choose from. The transaction was seem-less, not pushy and super fast I can't stay off the road with this baby , I swear I feel like I float. I would recommend this dealership hands down. read more

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Contacted them yesterday via chat to inquire about a honda civic. I first just wanted to find out pricing so I only gave my email address because I like things in writing. Jason Strawn answered my email. He gave me the price out the door. I agreed to go test drive the car. Immediately he was very easy to talk to...laid back guy. He was not pushy at all. He had the car pulled around for me. Before we ever drove it...he took the time to show me how everything works. As we test drive the car...the conversation just flowed. When we got back...he offered me some water. Then we filled out the application. I have never owned a honda before. I ended up buying a 2016 civic with only 18000 miles. The car is sweet...very clean. It was a lease car. The process was easy. I prayed before going...i had a bad experience at Future Chevrolet...so the Lord made this so easy for me... I got pre approved from capital one before even going. I knew what I was willing to spend. This made the process easier. Clark Osborne who is the sales manager reached out to me to find out if anything he could do. The people there are so nice...they are not pushy at all. You will have a great experience here. I also was helped by Woody Elwood. He is a great guy. I would recommend asking for him or Jason. Both great laid back guys who are willing to listen to you and not hold you hostage by the sales tactics. Great buying experience...definately would come back... read more

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****UPDATED AGAIN**** Went up to Maita on a Saturday and spoke with the Service Manager about what had happened (or more accurately, did not happen). To be fair, I went in with an offensive attitude rather than neutral, and we initially didn't see things eye to eye. However, once I explained that I wasn't looking for a refund, that I was attempting to make sure that this didn't happen to someone else, he calmed down (as did I). My take away is this - I was eventually listened to, but I still came away with the feeling that I was being treated a bit derisively because I am a woman - a woman who has changed the fluids and spark plugs in my 1983 Caprice Classic V8. Needless to say, I am comfortable around cars. My main concern was that I had one of my brakes not working. Yes, I had the other three to stop my forward progress, but that is beside the point. The dealership did not do what I had requested of them, full stop. read more

I went in to Maita Honda on Saturday to purchase a new vehicle. I worked with Robbie Sundquist and the entire process from beginning to end was fast, easy and pleasant. Robbie was so patient with me in helping to find the right car. He was very knowledgeable about the vehicle's and had me in and out in a reasonable amount of time. I ended up purchasing a Honda Civic and I absolutely love it. I can't thank Robbie and Maita Honda enough for helping me with my purchase. Even the Finance Manager Mike who helped me sign my paperwork was great as well. He was very thorough and answered all my questions and was extremely funny as well. If you purchase a vehicle from Maita Honda ask for Robbie Sundquist. Thank you Maita! read more

This is for the service department only. My 2014 Honda was due for the ever so dreaded timing belt/ water pump/ tensioner/ etc. change. I called Autonation Roseville Honda since I have taken my Honda there before for service and they're closest to me. I had to leave a voicemail with some service guy and never got a call back. Pretty rude but not unexpected unfortunately. I then called Maita and Elk Grove Honda and Maita's pricing was less than Elk Grove's so I picked Maita. I dropped my car off there on a cold December morning. The lady who helped us was very friendly. I knew this would be an all day job and we got a call just before closing time to pick it up. Overall, everyone I dealt with at Maita was professional and friendly. I would definitely take my business here again. read more

Took my Honda here for an Air Bag recall. I scheduled an appointment the time that was convenient for me! I pulled up into the service department and was greeted right away and was assisted right after the customer in front of me. The service drive in is great because it is shaded and can fit a line of cars. The recall only took an Hour and when Honda sends an email to confirm the service, it states it will take 4-6 hours so I was prepared to take a shuttle somewhere. However, Charles (Service department) informed me that it will only take roughly an hour and a half! So that was good to know and I appreciate him telling me. The service wait lounge is great. It has lots of comfortable chairs as well as a nice sized television. Also, Honda provides doughnuts, granola bars, coffee, and water for their waiting customers. Also, they have a little area where you can purchase accessories like license plate frames, car covers, cleaners, car mats, etc. I purchased some touch up paint in case of rock chips... if you decide to purchase, make sure you have your VIN number handy so the paint will accurately match yours. Honda is a very trustworthy place to get your car serviced and if your Honda is getting recalled, there is NO COST. read more

Maita Honda - Service station! My ride all done! - Car Dealers Near Me - Citrus Heights, California

I went to Future Honda to buy out my leased Civic and get my 2nd dead battery replaced. While I was waiting for the finance team, the service team replaced my battery and end of lease inspection. Craig from service called me telling me I was ready to go however unknown to me at the time, the undercarriage cover of my car was NOT ATTACHED! I called them to get this issue addressed and they were unable to assist until Monday. Now I am stressed out and unable to safely drive my car until Monday. I am disappointed that there was this huge oversight on behalf of Honda! read more

Worst prospective buying experience ever. I was in contact with a salesman, Kevin for a few days before I came down to check out a used civic Type R. He was super communicative and helpful. As soon as I came to the dealership, it went down hill. I simply wanted to test drive the car. He informed me that we need to "look at numbers" before that, to make sure I'm serious. It's a limited production car, and I get they don't want joyriders. But I'm a 30 year old adult that drives a BMW M3, and I also use on the racetrack. I'm not an 18 year old kid trying to waste everyone's time, including my own. So he comes back with a number sheet. And asks if I'm okay with it. Basically wanting me to agree to the inflated(over MSRP of a new one) price. The car had aftermarket parts on it, and a damaged wheel and tire. I've never been asked to agree to a price for a car, before I've even had a chance to drive it. Overall, a very bad taste was left in my mouth. The salesman was nice, and I understand he didn't make that policy. But I will never give Maita Honda a dollar of my money. read more

Went here after having a bad experience at the Elk Grove Honda location a few months ago. Finally decided I was ready to get a new car, knew what I wanted, and what I could afford. We were working with Barbara. Unlike Elk Grove she was not pushy, laid out all the numbers for us, and didn't pressure us into getting something I didn't want. It was a long process and she made sure to check in with us to let us know what was going on in the process. When I finally picked out the car (Honda HRV) Barb let me know what features I could install and buy for the vehicle and when I said I was not interested in some of them she had no problems with it at all. It may sound weird, but it was just refreshing being with a associate who was not trying to pressure me into something. She let me know they did not have the color I wanted but they would work with local dealers to do a swap so that I could drive home in the car I wanted and I should leave happy and not settle with a color just because they had it. Great experience, highly recommend working with Barbara Daily! read more

RUDE service advisor RYAN WIDENER!!!! I took my Civic for a regular oil change, since the beginning just because I didn't wanted the transmission fluid change service, his attitude changed (I know the transmission is something important in your car but being a single mother an then Covid times are hard), then he told me that it was going to take about two hours to be ready for just a regular oil change. It was more than two hours and he didn't have the courtesy to call me and let me know that my car was ready.. Then on the paperwork he wrote that my cabin and engine air filter are dirty AND then he wrote: Rec. valve cover gasket. SO I went back just to ask what he meant with Rec. valve cover gasket. But instead of explain to me what that means he says first of all what it means is that your cabin and engine filter are "dirty" COME ON!!! I know what the word dirty means!!!! I didn't like his attitude just because I'M A WOMEN it doesn't mean that I'm dumb I just needed to know what was wrong with the valve cover gasket!!!!! I've been taking my car there for a while and other technicians are being nice and they always offer me the courtesy car wash!! read more

DONT GO TO THIS PLACE !!! Never !! Rude and aggressive people, worst costumer service ever !! They will always trying to overcharge you, guys please be careful!!! read more

What a terrible place to do business with. I would encourage everyone not to go there. Please Save your time and headaches. I tried to to buy a car from them It was horrible. They change the price on the car four times I was told a price I drive over there to pick it up they went up $500 each time. They do not honor their word or in writing. Start with Alex the general manager Bruce and Fritz sales managers. Barbra internet sales Todd sales manager too. These people are terrible and unprofessional. DON'T SHOP THERE!!!!!!! Horrible people!!! read more

DO NOT BUY A CAR FROM HERE!! Be warned. Once your deal is done, they don't care, won't call back and if you go in, they will tell you they are too busy with "current" customer. Clark Oswald, the supposed Manager does not have time for "complaints" This is not a place that cares about people, only about deals. Please find another Honda. Any other Honda! read more

Worst service department bad service don't waste your time going there rude service advisor

Maita Honda sucks, consistently. Their customer service flip flops from non-existent to absolutely shitty. I hate Maita Honda. read more

I took my 21 Accord sport in to Maita Honda last week due to a faulty tire. While at the dealership a little bit of damage occurred to it. I took my vehicle back to my service advisor Craig and he put me in contact with Ken the service manager. Ken immediately addressed my issue and got the problem taken care of in a professional manner. This is my first time doing business here from purchasing my car to having it serviced and I will not take my vehicle anywhere else for service. Due to the actions of Craig and Ken Maita Honda will always be my first place I choose to have service done on my vehicle. See a raid when you need work done he's a great person to deal with and will always take the time to make sure your concerns are addressed. As for Ken he has the values of testing you fairly and cares about your needs as well. Thank you. read more

Yeah so this just entered my mind. 3 months ago I sent my Honda in for work. Came back to get it and they gave me a key but no car. The insurance said they could do nothing. They also made reason because I came late to get my car. I had the funds a couple days later and they took on responsibility of storing it at no hassle to me... or so I thought. So yeah car gone had missed work and they told me go fuck myself. They honestly deserve one star though because as far as I know one of the managers here had my back and seen it fit that I should get imbu4sed for the lack of responsibility of taking my steering wheel off as it was a pop off and lock my shit up. They could told me yeah we will keep it an extra couple of days but not at our responsibility which I then would told them to make sure steering wheel off and tucked away or I will get funds and retrieve someway. I didn't think they would leave me hanging so maybe I can go to court for this. Any support or comments appreciated. Never asked for this on any of my yelp post. read more

Rob Sundquist is the man. He answered all our questions and took his time to help us find the right vehicle for our needs. Anytime I have a question about my Honda he is available even after making the sale to answer questions and help. Utterly reliable and will help you get the best deal possible. I will always use Rob when looking for my new Honda (or any vehicle) he is a salesman you can trust and that is a rare find these days. read more

I forget the name of the salesman he has black hair and maybe Asian I don't know and he didn't give us a card which tells you he wasn't trying to work with us. My husband and I found a Honda Pilot that we really liked and he showed us the vehicle. He knew a lot about it and was patient with our questions which is good but once it came down to the price he changed his mood and was not trying to work with us at all. I asked him to go and ask his manager and he was hesitant to do it. Saying I already know what his gonna say. He finally goes in the building to ask and comes back quick and goes my manager actually said he can't go down on the price at all! So rude! His attitude changed towards us. What kind of service is this? We said ok that's fine and left. Well just Take our money to another dealership that treats us with kindness then. read more

Also about 3 months into driving there were car issues that cost me $700. They said my warranty didn't cover the repairs and they would not give me a discount on the repairs. I wasn't driving crazy or not caring for my car as it is my family car and my kids are in the car. I wasn't even up for an oil change. read more

Although I did not purchase my car from maita Honda, I did visit this location because I thought they had the car that I wanted. Turns out the car was already in contract. The two gentleman who helped me were fabulous. Listened to my story of one of my vehicles being totaled and needing to get a car ASAP. The car that I wanted is a hot commodity right now. The Honda Accord sport hybrid. Shopping for a hybrid right now with gas prices being so outrageous is not easy. They helped me out by showing me that there were only 12 in the state and telling me where the two closest were located so I could go and get a vehicle before I had to return my rental car. They went above and beyond when they didn't have to. They saw the value in great customer service which is where these days. read more

I bought my Honda from the dealership back in June last year and I had a great experience. With getting the car during the pandemic, it took me a while to finally hit my first oil change which happened this past week. I made an appointment for 8am on Thursday, arrived around 750, first in line and not helped for about 10 mins. That's not really a big issue since it was the morning and I know people are busy. However, the service advisor that did help me, did not make the experience great. My paperwork says Michael but it could have been someone named Ryan as noted by the cashier, so I am unsure as to who exactly he was. He greeted me and everything was fine, and I was asked about my maintenance minder. Mind you, before I had this car, I had a 2006 Saturn that had NO technology in it at all and I would just go get an oil change when the light turned on. So when he asked me that question, I had seen a notification about that pop on my touchscreen prior so I thought, oh that must be it. Obviously not. He scoffed when I went to my screen and reached in and pressed buttons on the wheel to get the answer he wanted. Again, I was like ok, it's early and he just wants to get me in, fine. But then, he places my number tag in the car and says, ok it will be $86 when you are done. Quickly I stated, "well I have Honda care" and I was told that all my oil changes up to 60,000 miles would be free. He then looks at me and says "Well IF you do, it's free, otherwise it's $86." To that I respond "well I do have it." And again he says "Well we will see." I don't really understand why I was being questioned and I found it very off putting. The gentleman who let me know my car was ready was EXTREMELY polite and he saved my experience but the service advisor was obviously having a day. I have another Honda dealership closer to me but I was coming to this one since I bought my car here. It was just a bit of a disappointing experience. read more

I received a call from a web request and Brandan M. Let me test drive an Accord and the next day, Chris P. Let me test drive an Acura. The asking price was reduced and I was still trying to stay within budget. I was told the car was already low enough; anything what either be a loss for them. This was after negotiation to close. The next day, Chris worked his magic and we were out the door for what we wanted! I got a sun visor and safety device and I would got there again. Thanks alot fellas. read more

Maita Honda - My new Acura - Car Dealers Near Me - Citrus Heights, California

Everything was going pretty well as I was finalizing a finance / sale. The young sales guy (name escapes me, started with an A, Arthur?) was extremely polite and patient. Answered all my questions, and generally was 10/10 no pressure style car salesman. Then Todd came in and completely tanked the entire thing with his poor attitude. Greatest quotes include "You don't have the right to choose who finances your loan," "All of this double checking and triple checking, its extra steps for you and its extra steps for us, and its just getting redundant," "You're reading into this [meaning the numbers of the deal] too much" as I explained to this guy that in my humble earning bracket I was negotiating the largest purchase I have ever made in my entire life, and this dude was nothing but hostile to me. I asked to simply SPEAK ON THE PHONE to my credit union (which I had gotten loan approval for in advance) and the conversation got even more hostile. Imagine a police interrogators response when the suspect says "maybe I should get a lawyer" and thats how Todd acted. He got blustery, he got accusatory, he got defensive about both his own and the dealerships reputation. He was just not acceptable in any ones idea of a car buying experience. Todd, this is for you. If you came across in a calm, measured way with the intent to provide reassurance to some one who was about to make a purchase, you would have had a sale. Instead you came at me in a hostile manner, which is poor customer service. Maybe its not a good idea to tell a customer who asks to speak to a representative of the entity providing their loan that you say something like "the car will be for sale until you provide a check" You owe me an apology for your attitude. I like the car, but not as much as I dislike you. Everyone else at this dealership was very polite. Just remember that we weren't arguing over numbers or amounts, we were arguing over why I shouldn't call my credit union to discuss my loan before I signed it. 100% serious. read more

Highly recommend to buy a car here. SUPER friendly sales person and easy process with the paper works. Highly recommend Keith if you're in town in Sacramento to look for a car. 5/5 Stars Thank you Honda for a reliable car. read more

It was 104 degrees when I brought my car in for service... on a Saturday... without an appointment. I brought in a coupon that I got in the mail, so Craig turned my $125 fancy "B1" service into a $30 oil change with a complimentary inspection of the brake system and undercarriage. The service took about an hour with four or five other clients ahead of me - certainly acceptable. They washed my car, too... kinda. Honestly, I wasn't expecting to get my car cleaned, but it wasn't a job or particularly high quality. Seems like it just went through a wash rack and got blow dried on its way out. I noticed my front floor mats were vacuumed (but not the back, oddly enough). Overall, decent service experience. I'll be going back if the maintenance prices remain in their current vicinity. read more

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