A mall is a mall is a mall, but not really. This lovely array of eateries, specialty shops, and…read morestores is lovely. We are not mall people, but this was a treat to see how malls differ in Switzerland from that in the USA. We were able to freely roam about the mall, taking in a beautiful assortment of stores, all displaying their goods in a tempting way. There was a national book fair going on so different areas of the mall were displaying books in interesting ways, all enticing in their own right. We were also able to inquire about railway options for our trip to Zermatt the next day, a helpful kiosk to offer advice and tickets if needed. We bought some nice items that are unique to Switzerland and found some wonderful books to bring back home.

Thought I'm a city rat and don't like venturing outside of Zurich city to shop; especially the…read morethought of paying an extra CHF6 to pay for an extra 1-2 zones; it is a REAL mall and truly worth it! When I step in here, it reminds me as if I am home in the US all of a sudden, so you know it's the real deal. There are tons of stores in here for shopping and also a good sized area for food with sushi, Thai, wraps, Italian, sandwiches and coffee. There are many various clothing and accessory shops, and even has an official Apple store here, which was quite useful for me! The bus that comes here runs often (94,787) to transfer to tram 9 and also there is a huge parking lot for those who drive; so it's quite easy to get to if your starting point is around the HB.

I have a couple of items that should've arrived 2 weeks ago. I keep calling to the client service,…read moreand one of the two happens: either they don't even pick up the phone, or when they do they tell me that they don't know where the items are, and that I need to call to other number. I think I've already tried 10+ different phone numbers. It is ridiculous.

My experience with them was really bad! I bought a sofa at the end of December 2022. When I bought…read morethe sofa they said I have a warranty for 2 years. Very soon one of the wooden slats that hold mattress broke (I think it was defected from the start and I sent them pictures). When I contacted them they said the wooden slates are not covered by the warrant so it is my problem.This is the first time I see such a low quality service in a Swiss shop, be aware when you are buying from them, if anything goes wrong it is your problem

The service is terrible; you spend hours trying to contact them by phone, and when they finally…read moreanswer, they don't provide a satisfactory response regarding the delivery date of the order. They are sarcastic on the phone and even threaten to give a s*it voucher if we cancel the order. I will NEVER buy anything from this store again and I recommend it to no one. It's a waste of time, money, and health.

The WORST CLIENT EXPERIENCE EVER! DON'T recommend and won't buy from them again!…read more I passed an order in the shop mid August '19. Agreed delving date for 3rd September. On the third nothing happens. I spend hours calling them and the logistics company to find out what happens. It turns out there was a mismatch in the systems ( logistics had 8 items, Maison du monde 9). They didn't talk to each other before I call to ask what's happening. After many calls I try to make a complaint but they don't have such a service so I am forced to agree with delivery with a potential missing item, they confirm next delivery date in 2 weeks time. The furniture arrives and I have only half of the couch!!!! Logistics promised to find a solution. Nothing for 4 working days. Again I call and spend my time with them to find out that next delivery date is after 14th of November!!! 3 months later! After few days I decided to go for another couch so I try to call again(waiting time guaranteed!) and cancel. I can cancel but I cannot get refunded because I agreed with their dirty T&C and they offer me a voucher instead. The only chance I have is if the shop agrees to pay me back. Process still ongoing at the moment. I won't ever buy from them, I don't want their shit voucher and don't recommend this shop to anyone not even worse enemies!!!