Unwilling to help me find an oral surgeon in network, I ended up having to go to urgent tooth and…read morepaying out of pocket for an emergency wisdom tooth removal. Also unable to send in a referral, they told me they would send my rads/chart to my email and I could do it myself. I'd just like to add on to this review, shortly after I posted this the doctor herself called me and it was not to ask about my experience or how it could be improved. She told me I had "crap insurance" (even though I had it changed and her receptionist must not have added my new one seeing as the doctor still thinks my insurance is from 2025) and that I was "22 years old" and could look up my own providers. She also stalked me enough to figure out my career and asked "how am I gonna be a horse vet if clients can't afford procedures..." Then proceeded to say she did not believe me when I explained my issue is that I was told initially they would not send a referral, then that I could send my own referral and finally after a week of going back and forth they sent the referral at which point I told her she could pull the call logs and hung up. Entirely unprofessional from the front staff to the back.

If I could I would give it 0 stars. I have never experienced a dentist randomly calling me up…read moresaying I owe them more money because my insurance "just decided they were only going to cover X amount." I stay on top of my dental care and have gone countless times for everything from cleanings to standard checkups and Invisalign treatment. I have never had this happen before. Absolutely crazy, give your money to a more honest dental practice.

I do not recommend this dental office. They bill you for periodontal treatment but do not provide…read moredeep scaling. They caused my perio to be worse due to not providing proper care. They also cancelled a filling appointment because they did not have the materials. This is a standard procedure. Why would they not have the materials in stock? And they are extremely expensive not to do the proper cleanings. Do your homework before going.

they are money hungry and liars! Rude and dishonest. They made a mistake with our insurance company…read moreand then told us, ooos we didn't know and left us with over $1000 bill which they took no accountability for. Do not trust them. Find somewhere else to go.

I have been searching for a dental office that is dedicated to true patient care ever since my…read moredentist retired. I saw Dr. Russell recommended several times on a neighborhood app. From the front desk staff, to the dental assistant to the dental hygienist, everyone was amazing. They were kind, welcoming, patient & great at communicating their care throughout the process. They were concerned with my comfort and focused on limiting my pain. I was initially disappointed that Dr. Russell was not the dentist I was seeing but Dr. Reynolds was simply wonderful. He explained my treatment plan and how they collaborated with specialists to design my care plan. He even broke down how to best target brushing and flossing to optimize the best results. He was even abreast of how inflammation and chronic conditions affect dental health and showed genuine concern with my care. He did not rush out of the room and he made sure all of my questions were answered. I highly recommend this office.

They do great dental work. Dr. Russell has been my go-to dentist for well over 5 years now. I've…read moreseen my dental health improve over that time and I've been very happy about it. They do outstanding dental hygiene cleanings, and cavity fillings. They'll tailor care to your needs. It's a tidy office with neat and spacious rooms. Overall I've enjoyed my visits here. I tell a close friend of mine that Winston-Salem has the greatest dentists around, and Dr. Russell definitely is one of the best.

I HATE going to the dentist, but I must say Dr Edwards makes it very easy going. They have just…read moremoved to a new location. It's very nice, with lots of awesome updates. They have put in new dentist chairs which are fairly comfortable. The best thing a TV in the room. I went in for a root Canal, and shockingly the only discomfort was the injection of the numbing meds. Beside that NOTHING. The most odd thing was what was on TV during it...shark week! Dr. Edwards has an amazing bedside manner, and personality. He and his assistant talked during my procedure. It was very general topic (TV) so I didn't feel as if they were talking as if I was not in the room. At one point Dr. Edwards, as he was drilling my tooth said something so funny...very hard not to laugh...very hard!! My wife, and my oldest son both come here as well. It is a great experience for all of us. They use technology very effectively. I get text messages with appointment reminders, and they sent me an email a few hours after I checked out wanting feedback. Best yet they deal with my insurance and are more then willing to work with you on a payment plan if needed. Honestly this is the type of service that you want to see everywhere!!

Been going for years. Great office with a great staff! Very busy office, but I understand why.read more

I received an implant from Dr Burton recently. It was done the same day. It is perfection. He is…read moreas skilled a dentist as he is concerned about your wellbeing throughout the process. I don't think there is anyone better in the town.

I have been going to this dentist and DHA for over a decade now. I LOVE going to the dentist! This…read morepractice has nailed it with all of the great customer support and service, to the check in and experience of knowing you are in good hands. They have the top of the art dentistry tools and excel in keeping their team in the know. They scanned my teeth and showed me a rendering of what my teeth would look like completely straight. I highly recommend this dentistry office to anyone!

Always trying to sell me "add one." They were "Out of…read morenetwork" and found someone better.

I was in and out. They came up with a treatment plan on the spot and for a great price too…read more Everyone was kind and understanding. I have lots of insecurity when it comes to my teeth and they made me feel ten times better. Never going to another dentist again.

Beware! Teresa is an incompetent "oral surgeon" who is interested in making money. She "performed'…read more2 oral surgeries on my front tooth and both procedures failed. I ltimately had to go to another oral surgeon to have him clean out my surgical site and start over with a 100% success rate. At one point, when she was putting new stitches in my mouth, she was chatting with her assistant about dying her daughter's hair, as if she were in a group knitting class. After the 2nd failed graft for an implant, she asked me what I was going to do next about? I paid her $8000.00 for a botched job. DO NOT USE HER!

My daughter had 2 teeth pulled and 2 cut out. Dr. Biggerstaff and her crew are absolutely…read moreamazing!!! My daughter came home and literally had no pain. Dr. Biggerstaff is truly gifted and we are so thankful for her. What we thought was going to be traumatic for our girl ended up being none of that. They took such great care of her! Thank you guys so much....you truly are awesome!

Tabitha at the Frontdesk and Angie-the Hygienist!!! Simply the best. Thank you ladies for all your…read morehelp with my Visit today Know that you are appreciated for not only your skill, but your humanity and kindness.

I love this Dentist! He does excellent work. And replaced my front tooth filling 3 times lol it…read morekept coming out. However it's in a fragile place but he stands behind his work. They work with you in payment plans as well. Also take Care Credit. You can't go wrong here!