It seems we were over-charged…read more We have a rental home with four circular ceiling vents that were damaged. SPS referred us to Cooling and Heating Unlimited to make the repair. Long story short. I was blown away when I received the bill for almost $700. We were charge 4.75 hours to repair four ceiling vents. Since we live across the street from this home I checked our security cameras to see just how long the tech was there. The tech came and went a couple of times and then called me to say they had to wait for a part to come in to finish the last vent. Our cameras recorded the tech at the home for a grand total of just about two hours. I called and spoke with Isabel who confirmed I was close to the actual tracking time they had done the tech at the home (based on an app). She said she would double check with the tech and get back to me. After a few days she confirmed the hours were correct - 4.75. Buyer beware. I expected this to be a few hundred dollars at most. I understand there should be time for a trip charge. But 2.75 hours at $95 an hour when the shop and supplier are perhaps 20 minutes from the home? Come on. By the way. When the tech finally returned with the needed parts for the last vent, our security camera recorded him being there ten minutes. I cannot recommend this company's services.

I've called them twice already from my house and they've come right over and done a great job. This…read moreis the only heating and cooling place. I'm gonna call from now on being that I had a bad experience with another one.

Scheduled me for first thing the next morning. On time. REASONABLY PRICED. Honest. Explained the…read moreentire process and told me what was going on as issues were uncovered. Extremely polite and respectful. We already plan on using him again later in our project.

Great work! Had to have them replace my water heater right before a negative temp. evening, they…read morearrived asap and swapped them out. The price wasn't bad either.

Our boiler was "fixed" by Rivers Edge. It was running heat to one zone of our home nonstop. They…read morereplaced a zone valve and thermostat (I asked for a programmable model, and if possible to connect it to our air conditioning we have two separate thermostats. I was not home when they completed the work, but got neither request. Not sure if they ignored request to include the A/C, or if it can't be done, since the other request was also not done. The invoice I received from them came in via email and was actually just a receipt. The price we paid was included but no breakdown of parts/labor/travel. I was curious, as the first technician was unable to complete the work and the owner ended up coming out to finish the job. Total cost was in the $600 range. Ultimately, the fix did not fix our problem. I still had heat at all times. I called Rivers Edge after hours to ask if it would be bad for the system to just turn it completely on & off until it could be fixed. The owner told me he would have to check on that and get back to me. I've never heard from him again.

Redline plumbing installed the water heater in our house on 8/8/2023 before we purchased it. We…read moremoved into the house in November and had problems with the water heater from the jump. The pilot light would randomly go out and the indicator light would be completely off, we had to restart it several times on almost a monthly bases. About a month ago I called Redline Plumbing to come out and take a look at it since they were the ones who installed it. Travis said he would come by and look at it, he was in our house for only 2 minutes (not exaggerating) before saying that it was working fine and he couldn't do anything for us. Frustrated, I called another company who was able to diagnose the problem within 20 minutes and replaced the parts that day. My impression is that this company does not care about the quality of service they provide and WILL give you the run around to avoid warranty coverage. We will NEVER use this company again for any future needs.

Unbelievable service, understood my situation and found time for me to ask questions, they answered…read morethem in a very straight forward way. Really really appreciate these guys. Thanks Travis and crew!(service was a review of a stand up shower, found worn seals and replaced/repaired.)

Thank you to the Team at Advanced Mechanical. I have used…read moreyour service in the past, with excellent results, and found myself needing help with my home's furnace. Middle of the winter I expected to hear that I needed to pay an emergency fee to promptly get a tech to my house to look at my heat problem, however, I was pleasantly surprised when I found I was able to get a tech to my house the next morning (less than 24hrs) for a normal service call fee. The responding technician was thorough and explained my exact problem to me. Bottom line is I needed to repair or replace my aged furnace... Options were provided, with no upsell pressure. My furnace was unsafe to operate, so the tech took time to safely disable it and also took time to make sure I had adequate alternate heat sources to keep my two-story home warm and safe until we were able to fix my issue. Within a couple hours I had an estimate emailed to me, complete with several options to help me make the best decision. Ultimately I decided to update my furnace with a more efficient unit. I was impressed that Advanced Mechanical had a large inventory warehoused (in Bismarck) to ensure they have enough equipment on-hand to service our area. I appreciate the expense of holding this inventory and mitigating our current shipping and supply chain issues The team (Nate & Chris) that installed my new furnace was great. They were very friendly, clean and careful. They went the extra step to do an extremely professional installation, ensuring all plumbing etc. was clean and aesthetically good looking. They double checked all connections, gas supply and operations of all systems. They then made sure I was comfortable with all the repairs and understood everything. They left my utility room much cleaner than they found it! Very happy with the finished product and overall experience. It is definitely worth it to pay the pro's to come and do the work for you! Thank you!!

Sunday evening, we noticed we had no hot water. Monday morning, my dad called MDU to see if he had…read morethe appliance insurance through them - luckily he does! Spencer came over later in the morning and noticed the filter was plugged. This was fixed and we were told we should have hot water soon; however, we did not. I was quite frustrated and posted a comment on Facebook. Jami contacted me almost immediately and had Spencer at my house within a half hour & this time, it was fixed and he didn't leave until we felt the water warming up. I can understand troubleshooting doesn't always work the way I want it to and sometimes you have to try a few fixes before you get it right. I was hot and sticky & crabby (I needed a shower badly) I was blown away at how important it was to Jami that our hot water heater was fixed that night if at all possible. They took a situation with an unhappy customer and used it to create a very satisfied one who will definitely call on them again!

Advertised free inspections for an A/C unit. NOT free. I was given an estimate of the cost to…read morereplace the unit which I refused. I was later charged $125.00 for the inspection. Not the advertised free estimate.

I've had River City do all of my heating and air conditioning need for over 12 years. River City…read morehas installed a furnace with ac and water heater in my house, heater and ac in my shop and heater in my garage. They are friendly and prompt. They have never tried to up-sell me something I don't need to increase their profits. The only company I'll ever use and recommend.

Aanen called us back almost immediately and helped us out so much. We were about to go on a trip…read moreand he walked us through what to do to double check our furnace. Wow! What a great guy!!

I have no record of how many times over the 12 years we've lived in our house, that I've called…read moreJesse at Titan and have had an immediate response. our kitchen faucet was leaking - Jesse was here before we expected, fixed the faucet, cleaned up and left. No fuss, no muss!!! This is always the response we've had when we contact Titan! BTW- we were his 3rd non scheduled call today! We can highly and enthusiastically recommend Jesse and Titan plumbing for any plumbing issues you have!

Jon is a great plumber..knows what he is doing and at reasonable prices..I have used him for many…read moreyears..fixes the issue the first time and available quickly...highly recommend his services