Very professional and coordinated Leann was very helpful with my questions and made my experience memorable. APPLY TODAY!!

Worst move in experience ever. There is mildew around the tubs, mold in the ac vent, broken window, leaking window, broken light fixtures and other security issues. Then the maintenance staff told the office they completed repairs when I work from home and they didn't step foot in the apartment. Do any of these items look fixed to anyone else? The mold was shipped off to a reputable company for testing and management refuses to acknowledge it. Do not move here for the health and safety of yourself, your family and your animals. read more

The only thing good about this place is having a garage to park in and then that has problems - garage doors are so loud you can hear when your neighbors come and go, everything thing else is bad at best and down the scale to just plain horrible. 1. Was delayed a week moving in because our leasing agent told us we were getting all new carpet. That was LIE #1, upon arriving the carpet was old, worn in several areas, and smelly. Had my first confrontation with the very young, inept, immature, and cocky management team before I had unloaded one item from the Uhaul! They finally called out a carpet cleaning service to cut and patch the carpet - I had to force them to steam clean and deodorize all carpet areas. which led to me having to reschedule deliveries of furniture and mattresses at the last minutes and the next delivery date was a week later... 2.While walking our dog we have found used condoms, straight razors, and loaded .40 cal pistol magazines on the property. Reported everything to the young, inept, immature, and cocky management team - they didn't act very interested at all - almost like I was bothering them. 3.Air conditioner broke on an August evening, called the 24 hour number for maintenance to again speak to a young, inept, immature, and cocky member of the management team (see a pattern here?) and after several calls and some back and forth it was determined that my non-working a/c was not an emergency and that I would have to wait until the next day to get it fixed. 4.Another tenants animal has attached my dog TWICE and another tenants dog at least once - all incidents were reported to the young, inept, immature, and cocky management team and absolutely nothing was done. In fact the owner of the terrorist pet that attacks without provocation confronted my fiancé and threatened to "whip her ass" for reporting her - cops were called and report was filed - nothing was done by management team at all! 5.Pool area is downright nasty!!! "community" grills are not fit for a burnt offering much less to cook anything for human consumption! Beer bottles, weaves, old diapers, and other trash is commonly found in pool area. 6.Apartments and landscaping that can be seen from Airline Highway are decently kept up for curb appearance - the other areas, not so much. 7.Walls are paper thin and you can hear EVERYTHING your neighbors are doing! I could go on and on...at least to number 20 with issues! Most could have been easily solved is it wasn't for the young, inept, immature, and cocky management team... My advice would be to go find a nice rent house or cardboard box or vehicle to live in before this place - you will thank me!!! read more

Place is nice and clean, it is pricy and you have to make 3 times the rent in order to even qualify. I guess it's goes towards having a garage. Staff is friendly has plenty of good ideas to make tenants stay better. For example notifying tenants via email of any maintenance or events that may be happening. Instead of paper on the door that either fly away from the wind or people don't see it cause majority of the tenants use the garage to get in there place. If staff go out of there way to make stay of tenants pleasant then they probably would have less turn around tenants. I rate this place 3 starts cause it would be great place to stay if they make communication with tenants better and more understanding with their needs. People have to be financially stable and have good morals to rent so staff should be held to same standards of customer service and taking care of tenants. One important thing to watch out for is the cancellation policy. You would need to notify them 60 days prior of the last day of your contract if not then you would have to pay 3 times rent to cancel. I would suggest to look into a 6 month contract to try out the place first. As for the magazines and trash around the area I don't see that because they have lawn service that takes care of the property weekly and they keep the apartment clean which I like very much. Speed limit in the area need to be enforce more especially in the apartments kids playing on the Streets because there are people that thinks they can go 30 mph in the apartments. read more

This place is absolutely horrible. It is Roach infested, dirty, and just plain gross. The rent is outrageously high for what you live in and have to put up with. Besides being dirty, our ice maker never worked no matter how many times I told them, washing machine never worked properly, took them a month to get anything done on this, caked on dust on every fan which I told them about but they did nothing about. Everything is outdated and cheap. To top it off the lady in charge is very rude and only cares about collecting your money. I would not recommend this place to anyone! I would give it 0 stars if I could. read more

Moved in June 2017. Was delayed in the move in process because the current office manager told us we were getting new carpet. Did not happen. In July 2017, my dog was attacked by a neighbor's cat. Management did nothing until the same thing happened months later to another dog and police got involved. Found used condoms on the grounds. Found straight razors in the grass. Found weaves, beer bottles, glass bottles by the pool. Walls are paper thin and I can hear my neighbor coughing next door and the guy upstairs peeing. High turn over in the office. Document everything! read more

Whenever you move into an apartment at Mansions at Ivy Lake, there are a few things you should be aware of. First, you should know that your rent will be higher than all of your friends. My rent for a single bedroom apartment was over 1100 dollars. The second thing you should know is that any service requests will be taken care of promptly.... if you can ever actually get on the phone with the maintenance team.... which is unlikely. Third, understand that even whenever you sign a lease agreement for a specified amount of time, you have to give 60 days notice that you will leave or else they will charge you two months rent. Fourth, check your balance every day because even whenever the leasing office tells you that you have paid your final balance off on your rent, you may find that they charge you more and then tack on late fees on top of that. Also note that whenever you confront them about this, they'll casually explain to you that no one is going to let you live somewhere for free as if that's what you were actually implying. The last thing you should know (and to be fair, this one is a complaint from a friend of mine, not my own experience) is that if you have a complaint about parking or a grievance with a neighbor, your best course of action is to go to the leasing office, put in your 60 day notice, then move because that is the only way you are going to escape these problems. Live. Somewhere. Else. read more

I was in the complex for almost 2 years, and the management turnover was the worst thing to happen to the place. M*****n (Had to edit out the name as she has threatened to sue and just another example of how she is a bully) is young and inexperienced and feels the need to bully the residents into submission. She has threatens eviction every chance she gets, even without legal backing when anyone disagrees with her. I have (as well as several neighbors) had issues with mice. I have killed over 14 of them and have reported at least 4 times and they have refused to do anything about it. Pulled out my fridge to see a massive hole and also one in a closet. The mice were destroying my food and overall disgusting. I paid far too much to live with an infestation issue. Also, considering how much people pay in rent, they rarely do more than the bare minimum to maintain the property, if you complain, you get yelled at and told to leave, if you disagree. The tenants are wonderful people. However, the lack of common respect and unwillingness to do above the bare minimum has forced me to move. Overpriced and undermanaged. read more

These apartments are newer than most in the Gonzales/Prairieville area and are gated, which was the appeal for me as a parent when I moved here last year. Things that I like are: the townhouse feel, having a private two car garage, a spacious apartment, generally quiet, trash pickup, and pretty responsive maintenance service for a complex this size. Dislikes would def be the rent. Both the lack of payment options and that its overpriced. A 3 BR apartment is around $1500, which for an area like Gonzales/Duplessis (aka Podunk, LA) is outrageous. This price does not include lights, water, sewer, internet or cable. The only way to pay your rent is to take it to the office by close of business on the 3rd of the month, or online and pay a "convenience fee" of $20 in addition to the already high rent cost. Last time I asked, they do not accept auto-pay from your bank. Nor do they have a drop box for people who don't make it home before they close. There's one INSIDE the office in case they aren't in there to take your check, but nothing OUTSIDE to allow you to get your rent check dropped off before the morning of the 4th. I don't get the impression from the managers that they are hard asses about it, but something can be done to make things easier for tenants in that area. read more