The worst customer service I've come across in a long time. I'd give no stars if I could. I…read morepurchased a bed from here on January 6th. I was told to expect delivery in Week 10 of this year. Without any notification from Piet Klerkx (I tracked the order online myself), my order got pushed back to Week 11. I reached out to them for an explanation of the issue and to see if Week 11 was guaranteed. I was told they'd be reaching out to the supplier to confirm delivery but of course no one got back to me. I checked again this week and my order has been pushed back to Week 14!! Again with no notification or consideration that people like me are moving into completely unfurnished homes and need to be able to plan accordingly. What made it worse was that my friend also purchased the SAME BED, on the SAME DAY with me and his bed is being delivered next week! When I wrote to Piet Klerkx on this directly, this was their response:
We are sorry to hear that you have not heard from us, we expect your bed about week 14
With kind regards,
Angelique Klerkx
Customerservice Piet Klerkx
I called in today and was told that my bed was NOT EVEN IN PRODUCTION YET which as may well be a spit in the face. They obviously couldn't care less about their customers or their experience. I would not do business with PK again or recommend anyone to do so either. For the money you'll spend and the additional headache that comes with their "service", go with another company.
