This agency went above and beyond so that our family could live in our dream house. Craig, Betsy…read more(our rockstar agent!) and the entire team were completely professional, friendly, warm and have a small town service mentality in a big city, where their level of care is rare. Their team and office is inviting, their relationships to landlords are strong and I'm just so grateful!

If only I could post the entire email exchange with this agency's attorney and the hell they put us…read morethrough, you'd understand and you'd heed our warning to stay away from this real estate agency and any agents who work for them. As we learned from the branch manager, our agent trains the other agents - and if this the case, they should be answering to the state for fraud many times over. Our agent typed up our listing agreement then went home and altered it by hand without our approval and locked us into 6-months of representation when all we agreed to was to help us sell our house for the purpose of buying one other home in particular. When that fell through, we asked to cancel the listing and se told us we didn't need a cancellation form. That's when we realized she had lied to us all along. And she also wrote that she had a right to commission from anyone who came to look at our house that could potentially buy it within 365 days after the end of the contract!! We contacted her local real estate board and found out that was outlandish, the normal amount of time is 30-60 days. We learned the hard way. It took nearly a month to finally settle with the John Aaroe Group and they never even cared to reply to the BBB complaint we filed - actions speak louder than words my friends. Find another agency.

Tammy, Thank you for taking care of my family. I am a fellow real estate agent in WA state and I…read moresell around 40m in volume a year. When hunting for a CA real estate to list my family condo I knew i wanted someone who had years of experience & knew the local condo market. together we worked collaboratively to get the home listed quickly when we both felt a bump in the real estate market. We both wanted to take advantage of the price surge before it cooled off in a weak market. We raced to get the home vacant and staged partnering with Tammy resources. While all other comps had been sitting on the market we were lucky and got an offer in a couple weeks. And sold about a month on market. Big Thank you! I would happily refer more CA clients, friends, and family to Tammy. L. Anderson & Wendy Weilbacher WA & CA Real Estate Broker and CA attorney.

When my time to retire and sell my home for nearly 30 years came, a whole bunch of realtors' names…read moreran through my mind. I put so much into my home, so I wanted to be represented by the best of the best. Of all these many names, there was one person whose name came up time and time again: Tammy Jerome. Tammy has been selling homes consistently and forever! Throughout the years, she represented many of my neighbors. So Tammy was who I chose. My expectations were very high - frankly, and Tammy exceeded them by far. Her professionalism was second to none. She was on top of it: having open houses, advertising, showings... you name it. It was truly impressive. I highly recommend Tammy Jerome. You'll be as pleased as I have with her incredible performance.

Steven Walker, Cal BRE#: 01113472, sold us a house that he owned in studio city. He went through…read moregreat lengths to hide issues with the house during our inspections. After taking possession of the house, we found several issues that were NOT address as they were supposed to be in the agreement. Steven asked for three days after the close of escrow to do a "deep cleaning: of the house. However, he left the house in terrible shape with dirt and mud on the tile, soiled carpets and disgusting toilets (pictures attached). Looking at the other reviews here, he is not someone I would ever knowingly do business with. If you happen to buy a house from him, be thorough. He is extremely unprofessional and lacks integrity.

I had a pleasure to work with Steven Walker he sold our…read morehome and we bought a new home from him he made both transactions easy negotiation was easy in both end there were multiple offers on the house we were looking to buy he was able to get us the house because he is very trusted and respected by others agents because of his reputation we were able to buy the house he help us remodel the house after we bought it and he also help se very talented agent and professional he is a perfectionist I truly recommend him if you are looking to work with a talented experienced and professional agent that's the agent you should hire and you will make money ether by selling or buying or both I definitively recommend him and you will not be disappointed with my experience he is the best you can have Ernestine and Gabor

Ray was continuously advocating for the client. His recommendations for the condo staging and setup…read moreproved to be important. Managing the 6 offers with a wide variety of terms resulted in good terms with an all cash, 20 day escrow. When major water damage, from an upstairs unit threatened the deal, and required 42 days to repair, he proved himself invaluable in helping manage the extensive repairs, and keeping the sale in place. Very pleased and highly recommend

Ray is amazing! Honestly, I generally don't even like real estate agents…read more.. Ray deserves 6 stars. I couldn't be his client because I was looking for a leasing agent and his firm doesn't provide the service. Regardless, he took so much time and care to educate me on the LA market and helping guide me in a meaningful way. If I am ever in need of the Realty services he offers, I will immediately contact him. My future self will be thankful to him for getting to save the time on searching.

If you want to lose money, this is the pair to go to. Sure, the elderly mother daughter duo looks…read moreinnocent enough. But when you find out what they do to you, they aren't the kind of people you want to associate yourself with. This duo represented both the seller & the buyer-& tried to get the seller to lower their asking price. Multiple times. Sadly, the seller had no idea what a dual agent even was, let alone the fact that it benefitted them to have a lower asking price. The agent is supposed to make the seller money! Or whomever they represent. But how can they do this fairly when representing both parties? Impossible. We were told a young couple was buying one of the homes. It's now been renovated and resold for almost double what the seller got for it. While still legal, being a dual agent is HIGHLY unethical. These broads stole from my family, hundreds of thousands of dollars, on multiple occasions. They disgust me. Stay away, or lose your money. You've been warned.

Selling my home was a deeply personal and emotional process, and I cannot express how grateful I am…read moreto have had Stefanie Pollack by my side. From the very first conversation, I knew I was in the hands of someone who not only understood the housing market inside and out--but someone who genuinely cared about me and my experience. Her knowledge of both the broader real estate landscape and the Burbank market specifically is extraordinary. Stefanie walked me through every shift, every rate change, every question I had with such clarity and reassurance. She made a complicated process feel understandable and manageable, even from afar. But what truly meant the world to me was her concierge-level care. I wasn't in the same state while selling my home, and Stefanie handled absolutely everything--repairs, staging, showings, vendor coordination, and a thousand other details I didn't even know to worry about. She managed it all with so much grace that I felt an overwhelming sense of relief, trust, and comfort throughout the entire process. Her pricing strategy and negotiation approach were masterful. She combined data, intuition, and experience in a way that made me feel completely confident every step of the way. The results far exceeded what I hoped for. Stefanie's sense of humor made the experience genuinely enjoyable. Even in the more stressful moments, she knew how to keep things light, positive, and human. Stefanie isn't just a realtor--she's a true partner, a guide, and someone who shows up with her whole heart. I would recommend Stefanie Pollack to anyone looking for not only an expert, but an extraordinary human being. She is a rare gem, and I am endlessly grateful for her.

A couple words come to mind encompassing the experience I had with Stefanie as she sold my home…read more Trust - She told me how it was and was a straight shooter from the very beginning. Commitment - She was committed to making sure she does everything in her power to get it done. Knowledge - Not only was she selling my home but selling the whole city. She knew so much about the area that made all the difference. Approachable - She was very down to earth and was able to connect with all possible buyers and made the whole process with the two sides easy, smooth, and professional. She is truly one of a kind and I was lucky to have worked with her. Thank you Stefanie for all your hard work and efforts