The room was great and the restaurant food was also great. However one big problem prevents me from…read moreever recommending this place or ever having my company go to this hotel. In the middle of the night the waitress wakes us up and accuses the company I was with and mine of stealing her wallet. We told her this was a mistake and we would have no reason to steal her wallet. We don't need her money. Then at midnight she came back to our room and all of the other rooms under the reservation with the police . She still accuses us of stealing her wallet without any evidence. When we asked them to check the cameras they couldn't. They never did get back with us and they cost us many hours of sleep with a big business day ahead. Absolutely the worst experience I have ever had at a hotel.

This place thinks it's high end but sadly it is not. Here for three weeks, breakfast is 13euro…read more After the first week i marked the corner of the sheets, I did not think they were actually changing them every three days like the said they would. Sure enough week three and the sheets are still the same. Two maintenance guys with out id tried to come in the room and check the painting above the bed. I called BS on that and kicked them out. Called the frount desk and sure enough they were with the Hotel. Two 1 inch bugs in my room today. Ironing room, yes room you have to go to, to iron your shirt. Every hotel I've ever stayed in for the last twenty years has always had an iron and board in it. And no this is not the firs time Germany, its my fourth trip intwo years. And my fault for not first checking the iron.....black mark on the white shirt i wanted to wear to meet the CEO tomorrow. Parking is terrible, 120 Euro for three weeks and every day i have to ask for a ticket to get out. When i come back at the end of the day i have to hunt for a spot. For a 120 euro I WANT MY OWN SPOT! The king bed is two singles pushed together. Three weeks, no fridge, no microwave nothing. Went to restaurant once, er walk away, no one came to seat me for 15 minutes. Please for the love of god stay some where else if you can. I'm stuck do to work related reasons.

These are crooks! I booked this hotel for Hannover Messe, due to Covid, Hannover Messe was…read morecanceled, but these crooks refused to return my money. Horrible staff, unpolite and unprofessional. My reservation was starting on April 18th!! In US, everything was shutdown. They just saw it from a German perspective. Don't go there ever! Cheaters during crisis don't deserve to be visited in the future. -- Dear Sirs and Madames, the provisions relating to Corona currently only apply until including April 18, 2020. Nicole Schröder

This hotel was a very nice find! It was in a good location, well priced, and very clean. There were…read moreonly a few things that kept me from rating it excellent: the beds were like foam bricks (good for some, not for me), the pillows were flat, it was a bit noisy, the shower needed tightening, and the wifi didn't work unless you were in the doorway (the router was right outside the door) which was likely just a location issue. We did not partake in the buffet, but we heard very nice things about it and it was fairly priced over some hotels with the room discount. Overall, just a few tiny details, but we would happily stay here again!