Troy McAuliffe is an insurance salesman NOT an agent who is there to help you when you have a…read moreclaim! After having State Farm insurance for more than 30 years, I had a major claim (all ceilings collapsed, all flooring destroyed, etc etc) for which the other party took full responsibility. I immediately called Troy's office and was told not to file a claim with them (MY insurance company!) but with the other company. This resulted in 2 weeks of limbo (not being able to live in my home) until I finally demanded that Troy's office take my claim. Troy wouldn't even take my call until I threatened to call the NJ consumer affairs. Even after talking to him, pleading with him to help me since I couldn't even live in my home he did absolutely nothing. Refused to come out and see the damage, refused to do anything except tell me he was offended that I was "disappointed" in his complete lack of concern! I tried contacting him again to get him to explain the process and he just sent an email saying he passed my concerns along to my claims rep. HE DID NOTHING! Everyone else at State Farm on the corporate level has been great, the claims rep, the adjuster, the company that handles finding a place for me to live, etc. so I will keep State Farm but Troy McAuliffe is completely useless when you need help the most. PLEASE find a different State Farm agent because if you ever have a claim Troy will be of no help, none.

I currently have a homeowners claim with State Farm. During this process, which can be difficult…read moreat times, it helps to have a agent on your side to advocate for you. I've been an insured with State Farm for a total of around 25 years. Service has always been quick, fast and efficient. Disagreements arise during the claim process and everyone isn't always in your corner. Troy is, and if you want someone to be your champion as you go thru a difficult process... look no further. If you have a big loss, MAKE SURE YOUR AGENT KNOWS! I've NEVER encountered a STATE FARM AGENT that didn't try to make you whole.

I go to Jean for all my insurance needs! Jean Is very knowledgeable and attentive to her customers!read more

I had Farmers for two years. I was assigned to this agent through the national sales office of…read moreFarmers. I left because Jean Truitt was so unresponsive. I wanted to discuss basic changes to my policies and after multiple attempts to reach her she never responded to my voice or email messages. I don't know how she stays in business. Insurance polices are easy to change so you would think she would want to keep her current business. I guess not.