I had a terrible and stressful time dealing with Moginie James. I was a tenant for a year in a…read moreproperty that they managed, and during that time they: Pressured me MULTIPLE TIMES to get me to buy overpriced home insurance from an associated provider. Didn't send me an inventory upon occupancy. Did not respond to or acknowledge my complaint about the (poor) state of the property. Would not deal with a rat issue. It eventually only got dealt with because one property managers offered to buy one of their maintenance workers a pint to remove the decomposing rat from my kitchen??? Seemingly lost the spare key to my property, requiring me to be present for all property visits and maintenance visits. Insisted they were allowed to increase my rent above the 5% outlined in my contract. Passed me around from property manager to property manager without any explanation or clarity as to who I should contact. Hadn't responded to me about my rent negotiations despite my contract ending in less than 10 days. Wouldn't provide the landlord reference for my new property in a timely manner, despite the time-sensitive nature being predominantly their fault (due to aforementioned lack of communication about negotiations). When I chased them on this issue, I was disregarded, and was forced to get my new estate agency to chase them for a reference. They eventually completed the landlord reference the day before I needed to move out, thus making my new estate agency work incredibly hard that day to ensure all aspects (guarantor documents/security deposit/inventory/tenancy agreement) were sorted by the next day. Tried to blame me for damages "not in line with the original inventory" (the original inventory that I had never seen?). I received no response when I sent evidence that I was not responsible for these faults, despite asking multiple times for them to acknowledge this. When I phoned to chase it I was disregarded and told a property manager would deal with it. I was then forced to raise a dispute with the Tenancy Deposit Scheme as it was 8 weeks since leaving the property and there was no sign of my deposit. Less than 24 hours later they agreed to release the full amount (even though it took them ANOTHER 2 weeks to do that). I think 90% of the problems I had with Moginie James was due to a bad, unresponsive landlord. However, their communication was incredibly poor. How hard would it have been for Moginie James to send an email that says "we've forwarded this onto the landlord and will get back to you once they reply"? I will be avoiding Moginie James for the rest of my time in Cardiff. I now am with a different estate agency and it's unbelievable what a difference a competent estate agency can make.

Avoid like the coronavirus. The worst letting company in…read moreCardiff bar none. Unprofessional, rude, utterly awful in every aspect of customer service. Without naming names, let's just say that since this company has been taken over by another company, standards have clearly dropped through the 1st floor ceiling, through the ground floor and are nestling horribly on the waste pipes in the cellar. I've used MJ on a few occasions for property let's in the past 10 years and to see what they have become is disappointing given they're a local company. I have a friend who has rented from these cowboys (I say cowboys, it's disrespectful to cowboys) for the past 6 years and he has mentioned the numerous issues he's getting with them over the past 18 months. I'm sure many other tenants will relate to this and the following. MJ have a cheeky little system where they take your call, note it down on their system (Fix Flow) and tell you someone will be in touch. 2 days later, you'll not receive anything back so you'll call them. You'll discover on this 2nd call that there is no recording of your issue on their wonderful Fix Flow system, so they'll re register your issue and promise another call back. 2 days later, nothing. So you'll call again. On this occasion, they may say they've contacted the landlord and awaiting a reply - there's nothing they can do until the landlord gets back. 2 days later still nothing. You call, they'll give you the same old jargon. Now this is as far as I'm concerned a fob off system until the tenant just goes away. I've had numerous unacceptable issues in the past year which I won't go in to detail (for the moment at least). On each occasion I've gone down the same path of being fobbed off left right and centre until I eventually pay to fix the problem myself out of my own pocket. I could write a book on the problems I've encountered with this company. They need fixing from the top, down. Changes need to be implemented quick or they won't be around too much longer. You can't run a sustainable company on terrible service. This company will have a rude awaking very soon, I have no doubt about it. Sort it MJ. You're fooling no one.

Great friendly service, very knowledgeable, and cheaper than my current renewal which was through…read moreone of the online companies.

From the owner: We place all types of insurance from car and home insurances to more specialised commercial…read moreinsurances. Underpinned properties are not normally a problem. We try to find solutions that suit our clients.