Living in St Albans and generally being a fan of M&S quality, I then to use this store for convenience, although it is probably the worst M&S I have been in. London Colony is much better.
I will avoid this M&S from today though, given the terrible customer service I received from a young man, when returning a pair of expensive £6 ill-fitting tights. Snapping at customers with no please and thank you, is not customer service.
My advice would be to avoid this M&S and make the trip to London Colony, where there is more space, variety, a cleaner uncluttered store and better customer service. For me I will purchase more from Ocado who gives the Waitrose quality
The St Peter's street branch is small and can get very crowded. Staff are hit and miss - some are absolutely lovely and friendly, while others are rude, with no customer service. When it is crowded, I would expect the staff to give the customers the right of way, but alas this is very rare. Then tend to push past the customers with no excuse me or I am sorry.
The bathroom facilities for customers are disgusting. Worse than the St Albans public bathrooms.
Disappointing. read more