Quality is good, not great but good, prices are fair, service was excellent . Actually the…read moresectional was good the quality on the kitchen table and chest of drawers we bought is excellent. We postponed pickup and they were very accommodating. Easy folks to work with. I would recommend their warranty, as couches take a beating. The items they ordered came in early. Also they were more than helpful on loading out.

The management encouraged me to purchase a loveseat for my scheduled right shoulder surgery because…read moremost single recliners had right hand power buttons or handles and the love seat recliner allowed me to use buttons on the left non-operative hand. Well the left side and functions dislodged after one week and the useless Mulberry Warranty for $99 management coaxed into buying denied a claim to fix the furniture and American Freight refused to fix it. So I am stuck with a lopsided piece of junk which is not only useless during my acute stage of recovery but looks lopsided and ugly in my living room.

I was really impressed with the look of their furniture and purchased several pieces. What I came…read moreto realize is that they really cut corners on quality. Drawers don't fit well at all and constantly get wedged when trying to close them. The bottoms and backs of the drawers didn't hold up and had to be repaired. The hardware they use is really cheap too. I purchased an armoire, bed, 2 dressers, coffee table and night stands. I have sold or given away most of the pieces in favor of Ethan Allen. I would never buy another piece from this company.

We have a big house full of Colonial House furniture and it is truly the highest quality furniture…read moreI have found anywhere. It is all solid hardwood and made here in the USA. I'm not sure where else you could go to find solid walnut or cherry furniture, or the craftsmanship that Mr. Jordan and his crew produce. To give some idea of the value, I have often seen their pieces sell at estate auctions for more than the same item would sell for new.

The folks at United Furniture are the BEST--knowledgeable, helpful,…read morefriendly and kind!

We were in search for a new sofa after taking our old one to the transfer station in Logan County…read more We started to look at the consignment shops first. Nothing. So then we branched out to local dealers. I scoped out United's website first to get a sense for what they had, cross checking prices across other stores because they didn't have prices listed at the time. I assume due to the massive sale they were running. Found something in stock that we liked and got it at a reasonable price. We're happy. So far so good. The in-store experience was great. We weren't pressured into anything. I asked about treatments etc for pets and got the skinny. Reasonable prices on the treatments. Delivery also reasonable. The sales staff were friendly and helpful. It was nice to sit in the show room and test the prospects. Thanks for doing such a great job, UF&A! Great to finally stop in to buy something after seeing your commercials for at least a decade.

DO NOT TRUST THIS SELLER! I purchased about $25,000 worth of custom furniture, and I really liked…read moreeverything but I had one, small problem. I had ordered three beverage tables (for about $200 each) and when they arrived they were wobbling. The driver (who is responsible for checking the furniture and doing on the spot repairs) agreed that the pieces would need to be remade. I contacted the store and asked for a refund. I was told they had "tightened the screws" and that the tables were "as stable as small tables can be." Newsflash - there are a lot of small beverage tables stable enough to hold drinks. I asked if the tables were stable, and received no reply. I was told that I could drive an hour and pick up the tables, or wait until they were in the area again (they will never be in this area again) or pay a 50% restocking fee. I understand that custom furniture is not returnable, but this was manufactures defect. If I can't trust them to refund in the event of manufacture defect, then I can't trust them to order from again. So, about $24,400 worth of my furniture was beautiful. But, for a $300 restocking fee they refused to refund my money and told me that the "stable as they can be" tables were my problem, not theirs. I said it was very short sighted of them to loose me as customer and take on all the negative feedback I would post on line but they don't care. Apparently, three hundred bucks is three hundred bucks and they will put that ahead of integrity and customer services.

Tried calling around 5:28pm to find out what time they closed and someone picked up the phone all…read more3x and hung up... once the clock hit 5:30pm they stopped even answering! Clearly someone just wanted to go home!!! Terrible terrible customer service! We were looking to buy furniture but will no longer even consider Thornton's! Good luck!

From HD in TN Thank…read moreyou for the most beautiful furniture and expediting the delivery. I highly recommend this company. The way they handled this transaction was beyond my expectations. Look no further. Buy what you need here from people that keep their word.

Employees were very helpful. They had THE outdoor furniture I wanted (Berlin Gardens), and charged…read morea fair price. What I wanted was also in stock!