We got hit with the bait and switch that i have since read about online about Snapbox. Guess I…read moreshould have done more research as these guys are apparently known for ripping off their customers after a few months. We now need to scramble to find a new place as they have tripled our monthly rate. No customer service, no support, just a jacked up price until we can relocate. Awful. Do your homework before renting from Snapbox.

These guys have the worst customer service I have EVER seen. They will rip you off, be rude, then…read morerefuse to allow you to protect yourself by recording the awful interaction, accuse you of being in the wrong and then refuse to take any responsibility. Just look at the Tucker Upper video on Youtube (SHADY Storage KAREN BANS Me For Calling Her Out!) and DO NOT BUY STORAGE AUCTIONS FROM THESE GUYS, THEY ARE AWFUL!

I have been a customer of the Clermont facility for 7 years and never had an issue before these…read morepeople took over (Storage Sense). The first year they took over I Rec'd bill after bill that had different amts. I called and never red'c a return call from the mgr. I finally went over and spoke to her and found her to be rather arrogant. The bottom line is my bill has gone up 43%+ since they took over. Recently I Rec'd a notice that they didn't have insurance info for me and I needed to provide it to avoid them charging me for their ins. I immediately provided what they requested via email and the next thing I know my bill shows the ins charge. I called and spoke to a call center person who was no help and said she would have the mgr call me. Needless to say after a week the mgr had not called me back. I called again the and the person I spoke to said she would have the Dist Mgr call me back. After 4 days still no return call. I called a 3rd time and finally did speak to the mgr (who never apologized for not returning my call), she claims they got my info and credited my bill. We'll see what the next bill looks like. The problem with a storage service is they kind of have you locked in, who wants to be moving their stuff?

**UPDATE*** Someone DID finally respond today and they…read moreapologized for not getting back to us sooner. They indicated that the Ac problem was now being addressed and they did, in fact, issue a refund. If we had been acknowledged sooner, we wouldn't have switched. We appreciated the response... we have been using this storage facility for over a year and it was fine until recently. i'm not sure if ownership has changed but something is clearly wrong. it is supposed to be climate controlled, but they have the heat on in 90+ degree weather. we have tried to have this situation remedied numerous times, and no one will do anything about it!!

The people are nice, and the facility is clean. However, their "corporate policies" are geared to…read moregetting as much money from you as they can. As an example, I learned the 10x15 unit I rented, that had increased from $99 per month to $150 per month very quickly was currently going for about $80. However, they "couldn't" reduce my price unless I moved into a different unit. This month i was scheduled to move on 9/30, but due to weather the movers rescheduled for 10/1. I've been charged for the entire month of October, even though the unit was cleared out by 4 pm. Look further, and choose a storage company that actually cares about the customers.

Had a great experience today getting my storage unit as the staff was pleasant and very helpful…read more The unit I got is new the facility is very clean..... thanks for all the help......

What a dump! Located on some prime real estate sandwiched between the Coca-Cola plant and a…read morecemetary. We pulled in and were immediately entertained by the wide open gate that would allow anyone to drive up and have access to your storage. We decided to give them the benefit of the doubt and go inside and check it out anyway.. Opened the office door and we were greeted by a wall of smoke. The kind of odor that could only be created by a several pack-a-day habit. The desk attendant (who lives on premise) started out the convo by telling us about how safe and secure the facility was (apparently unaware that the gate was wide open) and accidentally mentioned that there had been a few issues at night, but when I asked about it, she refused to go into detail. She also revealed that she had only been in charge of this place for 5 days. We took a card and ran out the door for some fresh air. As we got in the car, the gate was still open, haha. Cheapest truck rental in the area though. But you get what you pay for...

The people that work here leave a lot to be desired. Not friendly, reek of smoke, kicked the dog in…read morefront of me, thought it was hilarious to feed the birds and squirrels a bunch of junky cheese balls in the feeders. As for the storage units, they're ok but honestly I plan on trying to clean it out so I don't have to deal with the people anymore...

Had heard some bad things about this place (floods, no one ever there), but decided to check ot out…read moreanyway. If I didn't know better, I'd say this place was just a cover business for some kind of illegal operation. We stopped by during posted business hours and there was a note on the door that said "Call my cell and I'll be here in 2 minutes. -Ron" Gave them a call, left a message. It's been a week and Ron still hasn't returned my call... I guess 2 minutes is a relative term? Sorry Ron. One star.

Very good service, very personable and understanding about our situation. (No we didn't owe any…read moremoney)lol. They went over and beyond... Thank you, sorry I forgot your name

Best storage facility around! The staff is wonderful, and the prices are the best in the area. Lots…read moreof extra perks like tenant Office Space, and a free truck with three months prepaid at move in. Very clean and safe-would recommend!