My wife and I brought two watches in for repair last week. Hers only needed a new battery but mine had a mechanical issue which required a jeweler to inspect/repair. [[HIGHLIGHT]]After a slight miscommunication, Ashley stepped in and took ownership of the issue, quickly resolving the misunderstanding.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Appreciate their efforts and client-first approach.[[ENDHIGHLIGHT]].. read more

[[HIGHLIGHT]]Horrible experience.[[ENDHIGHLIGHT]] I received diamond earrings as a gift with a receipt. I went to return them and they told me that it would have to go back on the credit card and I explained to them. I was no longer with the person that gave them to me and it was a gift. They told me I could do nothing but trade them which I didn't want do . [[HIGHLIGHT]]After a few months. I thought this over and called again and they knew exactly who I was and told me I could bring the earrings in and be offered a cash price.[[ENDHIGHLIGHT]] These were $2000 earrings (never worn with a receipt) and they gave me $500. Such a scam. read more

My family have all been customers since they've been in downtown Valpo. [[HIGHLIGHT]]We have found them to be friendly, honest and knowledgeable.[[ENDHIGHLIGHT]] We wouldn't trust anyone with our jewelry purchases. If you're looking for that perfect gift this is the place! read more

I had a certified pre owned Rolex worked on at Martin Binders. Rolex became known for over built watches that would last. [[HIGHLIGHT]]if you care enough to own a Rolex then you need to care enough to take it to Martin Binders for any kind of service.[[ENDHIGHLIGHT]] The Quality of work and customer service is way above what you receive in the 21st century . Rolex is lucky to have Martin Binder in their world wide network of Authorized Dealers. read more

Martin Binder Jeweler - Jewelry Near Me - Valparaiso, Indiana

[[HIGHLIGHT]]I have had several encounters at the store that I find disturbing and rude.[[ENDHIGHLIGHT]] First the fact that they take things back to the jeweler(or whoever) is weird. [[HIGHLIGHT]]Often I feel that they look down on people who aren't all jeweled up.[[ENDHIGHLIGHT]] Recently I took several rings in to be sized. They immediately dismissed my request and said it couldn't be done. Six hours later I had a local jeweler agree to size all of my rings in 18k. [[HIGHLIGHT]]I think they are snotty and lazy.[[ENDHIGHLIGHT]] I will never go there again. Find a jeweler where you can at least see and talk to them. read more

No purchase is too small, to get great service here. [[HIGHLIGHT]]I got great help from Kelly in finding an affordable replacement chain for a necklace.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They go out of their way to treat each customer current or new with dignity and respect.[[ENDHIGHLIGHT]] I have been a customer of theirs for a long time. read more

This jewelry store has the best service hands down. They treat you the same if your purchasing a Rolex or having a watch battery replaced. I've worked with several of the salespeople and I have never been pressured into making a purchase. I had purchased a gold necklace and it didn't sit properly on my neck and without question I was able to choose something different. Whenever I'm in Valpo I try to stop by. Another benefit of purchasing from them is that they inspect your watch annually and if it's battery operated change the battery complimentary. This store is a class act 5 star plus read more

MB leaves the impression they are only concerned with final sales and big spenders. I feel like they blow me off anytime I ask about a ring repair. MB sold us a bad ring 3 years ago. when first diamond fell out, they charged for repair and recommended the ring be rebuild (3 year old ring). Second diamond fell out, they offered to rebuild- that was 3 months ago. I went into the store and had to threaten to take my business elsewhere. All of a sudden- they "found" the ring and said they would ship it by end of day. implying the ring has just been sitting somewhere in LA. read more

Excellent store and service. Bambi is the best. Very helpful and informative. The store is amazing!

Fabulous store, amazing staff and a very gracious owner. First time in the store, I called ahead looking for a specific watch and they had it in stock. We drove 80 miles and purchased it! Tyler put the watch aside after my call and he was super knowledgable and so helpful. He made sure everything was perfect fitting the watch bracelet. The owner Bob was also extremely attentive and gracious with us. read more

Since I grew up in Valpo, I was so excited to get my engagement ring here 3 1/2 years ago. The ring presented to me at the engagement was bigger then the work order, so it had to be resized twice before I could wear it months later. This January I went in because the one of the main diamond prongs was lose and the band was tarnished and thinning. I was told it would be $1,000 to have a new setting built, we spent over $12,000 there. I walked out. By March the band split and I went in again. I explained the situation again, and they were insistent that I would have to pay the $1000. The salesman even said he would not have sold the ring to us with the quality of the gold and the lack of structure in the setting. After I started crying and my aunt saying "your going to repair this correctly for free", they came back and said they would fix the ring for me at no charge. Got the ring back, so excited to wear it and it was once again not the right size!!! I was beside myself, I couldn't believe they got it wrong.... AGAIN!!! On the appraisal it said one size and the ring was another. The kicker of it all was the salesman who helped me saw me, knew the ring wasn't sized right, and he never apologized or spoke to me when I came in, I am incredibly disappointed by this place!!! Spend your money at another jeweler!! read more

This used to be our jeweler of choice when we lived in Valpo. They carried a nice selection of Rolex timepieces as well as a broad selection of other jewelry and were helpful when deciding which piece to buy. The gentleman I used to see there all the time was very nice, friendly, and helpful. He always treated us well no matter if we were looking to buy a Rolex, a pair of earrings, or just a tie bar. After buying a Rolex here they periodically sent vouchers you could use in the store on any purchase. It was a nice touch. Considering that they treated us well no matter how we looked when we'd come in and were willing to take the time to assist in finding the right jewelry to fit my budget, I'd highly recommend them. Update: Even after numerous years, a new location, and new staff, Martin Binder continues to provide exemplary service along with a great selection at reasonable prices. Stopping by for routine maintenance on several pieces of jewelry, I got to meet some of the new staff and see their new location. Years later, I would still recommend Martin Binder as the jeweler of choice in the Valpo area. read more

This place is an absolute joke! I don't recommend having any repairs done there! They keep your jewelry for a really long time. Also this is the slowest jewelry store I have ever been to. If you are wanting to buy a piece of jewelry make sure u have plenty of time to waste. They move extremely slow and the paperwork is insane. Oh and if you want something repaired and they tell you any where from $100 to $500. You better just be prepared to pay $500. Never will I ever return or recommend this jewelry store. Thumbs down read more

I stopped by looking for a specific type of ring. Cassidy greeted me with such cheer and was genuinely helpful. I ended up finding a beautiful rose gold piece and mentioned it was going to be my birthday present. When I returned to pick up the ring a few days later Cassidy stepped away from her lunch break to greet me and ask how my birthday was. She chose to remember something important to me, which impressed me. I look forward to returning after this very positive experience. read more

I am a jewelry fanatic so I was super psyched to find this store! I walked in and their inventory was extensive. I have been scouring the internet and countless stores for moonstones, and they had them! My real reason for the visit was to separate an engagement ring (missing a stone) from a wedding ring from the 1940s that had been fused (family heirloom). The lady who approached me was a bit standoffish. She didn't say anything particularly rude, but she definitely wasn't the friendliest person. I had just come from the gym, so maybe she thought I didn't have the money to shop there. She and then a man in the back room evaluated my rings. They very clearly said the rings couldn't be separated, "it is not possible." The gold and old solder wouldn't withstand the heat. The prognosis was that the ring was so old the platinum had worn away on the edges, and the channel set diamonds could fall out at any moment. The missing diamond couldn't be replaced or fixed because the prongs were to weak. Her suggestion was to try to pull out the diamonds and make a new ring starting at around $1500. I kept pressing with questions knowing, and a little dumbfounded, that this woman was blatantly lying to me. With tears in my eyes, I left and drove directly to another jeweler. To keep the second opinion untainted, I made sure to ask "Can these rings be separated?", "What is the condition of the channel setting, the diamonds, and the gold?" Guess what? 10 hours later, I have my heirloom rings separated, cleaned, polished, and checked for under $100. read more

Truly the very BEST jewelry store around. They treat you like family every visit whether you purchase or not. Repairs are done to beyond your expectations. Prices and quality are far better than the "big box" jewelry stores and they stand behind every purchase and repair. I don't know why anyone would go anywhere else. Stop in and see them you won't be disappointed. read more

I purchased my watch from them and had a great experience. I had a minor issue with a stain on the watch one year later and Bob Flude took care of everything. Very happy with my experience and their customer service! read more

Went there to get a ring cleaned, the folks there were GREAT! Super friendly cleaned ring while I waited. The only thing I'd of asked for is a flat fee for an appraisal the estimate method comes off a bit greasy if you know what I mean. read more

My favorite local jeweler. Great selection, location and helpful, friendly staff & free gift wrapping.

Always a wonderful experience at Martin Binder. Beautiful store, helpful staff and fabulous selection of jewelry for all price points. On my most recent visit I was having an item repaired. I felt comfortable leaving the item in their hands and they did a great job. I have had all my watches fixed and my other jewelry repaired there as well. I highly recommend! read more

I grew up in NWI, but for the past 5 years I have lived in Chicago. When I began the process of looking for an engagement ring for my fiancé, I started off in Chicago. I had gone to several places and wasn't happy with any of the stores Chicago had to offer. Then I was referred to Martin Binder by a friend, and the whole entire experience was enjoyable from beginning to end. We had worked with Jim, and he blew my expectations out of the water. He never once pressured us into buying something we did not want, but instead worked with us for countless hours to determine the best ring for us. He always kept me in the loop with the process and the final product was breathtaking. We are glad to have found a jeweler that we can trust, and plan on returning here for all of our jewelry needs. read more

Let me say I always try to shop local and shop small businesses, so Martin Binder Jeweler has been my choice of jeweler for years. Until now. I have bought my wedding bands and all of my jewelry from them. I went in to buy my wife a new engagement band as an anniversary present and while the setting was wonderfully priced, they consistently tried to up-sell me on diamonds that were out of my price range. We had chosen a diamond for her setting and went we went back in to buy it we were told it had sold and that they only had larger, more expensive diamonds in stock. They then told us that an order would be coming in that would fit our price range. When we followed up again they told us that they had not received any diamonds in our size and price range again, while still telling us that we could purchase a larger more expensive stone, all the time. This experience just felt like bait and switch the whole time. This was a great store with excellent customer service at one time. My wife and I will not rerun to this jeweler ever again. I hope they can find that quality and service they were known for once again. read more