I have used this tailor before for coat alterations and was happy with the results. However, my…read moremost recent experience was quite different. A pair of pants took eight weeks to be altered, with very little communication throughout. When I then brought in a dress for alterations, I was told they would not take it as it is not a bridal item. I found this disappointing, especially as a returning customer.

If I could give 6 stars, I would. Lilianne hemmed my Daughter's grad dress. it wasn't simple. lace…read moreoverlay with scalloped hem. My phone call was returned. I was asked for photos and given a quote for 2 options. less expensive option cut lace, sew scalloped edging back on. Second much more expensive option was to remove skirt and hem from the waist, not easy as there are 2 layers and a zipper. Daughter chose the less expensive option. When we picked up the dress Lilianne had made the executive decision to hem from the waist as she felt that cutting the lace would interrupt the pattern too much. We were not charged for the upgrade. Other local seamstress suggested my daughter wear higher heels. No way we could add another 4 inches to her already high heels.

Great job on my Shirts…read more Quick service and well priced He even recommend some ways for me to save some money and have some things washed and not dry cleaned

Minus 1 star for breaking the elastic cord on a down vest…read morePlus 1 star for offering to fix it Minus 1 star for "fixing" it (heads behind the counter and merely tucked the loose and frayed cord away in the wrong spot) Minus 1 star for "fixing it again" (heads behind the counter again and merely tucks in loose and frayed cord into correct spot saying " here, it -looks- good as new") Offered to have me leave it with him so he can "fix" it some more... No thanks. I think I'll just go home and "fix" or even fix it myself. Never mind that plus 1 star for offering to fix it. Asked for a refund, denied request.. Did not even offer coupon for future visit.

Just had a suit cleaned. They did a good job. Good service…read moreGood prices Convenient hours

Excellent service. Highly recommend this place. Have been using their services for over 10 years…read moreand never had an issue.

I have continued to go to them for all my dry cleaning and alterations since my first review and…read morethey continue to be excellent. I even gave them my rather expensive silk and cashmere dressing gown to clean (I was nervous about it) and they talked me through the process and it came back perfect.

Always a pleasure to drop off or pick up my clothing. Josie handles the main desk and is so…read morewelcoming. They do a good job and are timely with their work, be it mending, tailoring or dry cleaning. Parking is easy right in front of the store, handy location.

My graduate school friends, Brooks and Colleen, are getting married in June. And I desperately…read moreneeded to get my measurements for them. To be honest, I waited a few weeks in hopes of shedding a few pounds in order to get a good measurement. Don't judge! You're guilty as well. To my surprise, I'm a rock solid 40R, 34W, 5'8 MANNNN! haha. Here's my beef with tux places, they always always want to give you a suit that fits baggy on you. I told the lady, make it HUG my body. I want to feel the silky goodness lined inside the coat. I want to look good, an equivalent of a James Bond, a Chinese 007. Perfecto Formal Wear was a very helpful place nearby work, 5 dollars for measurements, a local (mom-pop) business, located by a busy intersection, across the street from a liquor store, having a sale on tux rental..58 dollar (for now). Support your local businesses.

I don't know why this business advertises tailoring. They don't even have a change room…read more The person who was working the day I went in did her best, and she was polite and kind, but when I said that I needed to put on my jeans to get the right length, she said I could change in the back, but there was no enclosed area.

Started going because of my mom almost 15 years ago when she lived in Richmond. Parents moved but I…read morecontinued to go to them. Last year about a week before my wedding during my final fitting I ended up ripping my dress, I was in tears and rushed over to Courtesy Cleaners to help because they had altered some of my stuff before. The owner was so helpful and kind, she put in an urgent alternation request and got my dress back to me steamed and ready to go! I am so thankful that there are such nice people in the world. Thank you Courtesy Cleaners! You are the best in Richmond if not in Vancouver!

First time working with them. Having my Santa Claus suit faux fur replaced…read more Went over what I needed and she seemed to get the details. I will be posting the results when I pick up the suit in a 3 weeks. Thank you Santa Claus (for hire). Sleigh Phone 604-323-3559.

Had a jeans repair done here, $38 + $5 for mandatory cleaning. Got the jeans back, after wearing a…read morefew times, noticed the jeans had ripped again in the spot that had been repaired. I brought the jeans back expecting they would stand behind their workmanship, explained the problem that the jeans had ripped at the spot of the repair, was told I could pay again to have the same thing fixed. I told her I was not going to pay again for the same repair. Asked if there was anything that could be done to avoid leaving me unhappy, shrugged shoulders "sometimes it happens" NOT HAPPY WITH REPAIR, NOT HAPPY WITH POOR RESPONSE

My daughter is going to have her first child (our first grandbaby) so in my excitement I went…read moreon-line and found her some maternity pieces. Site unseen the material was not the usual jersey/linen/cotton- apparently more like scuba material and not what she was looking for. Discouraged, and looking for a brick and mortar maternity store I came upon a local one where I could feel the materials. What a gem of a store. I walked in looking rather lost (they also have great non-maternity pieces too). So the salesclerk (forgot her name; apologies- lovely and really in the know) came to my rescue and I found jumpsuits in bamboo cotton, flowing maternity dresses, and a whole lot more. The clerk had wonderful suggestions for work-wear and for casual wear. Thank you. I was so pleased as picky daughter lives out of town; shipped them in time for Christmas. She apparently loves the jumpsuits. (Loves it all - she doesn't feel quite so frumpy; they're perfect around the midriff) "You gotta shop here; great service, great merchandising, a few laughs....Just the best". I am so glad that good brick and mortar stores still do exist. I have to go again during the next shoulder season - can hardly wait until the spring merchandise arrives!!!

Solid 3.75 stars to support local businesses. Like the fact they're Canadian made too…read more All women's. some nice jewellery in the center. Bamboo tops for $55... A handy clearance sale rack on the right side, with $10,20 and 30 signs. Friendly service. No AMEX.

Absolutely terrible driver. The driver was in the HOV lane with only a solo driver in the van, cut…read moreoff a car while merging and failed to signal the lane change, and then had the audacity to make multiple hand gestures at the driver he cut off when the driver honked at him, all while driving in the company logo vehicle. I can't imagine that this is a good representation of the company, especially when the driver is driving with no regard for the traffic rules (HOV lane) and making poor hand gestures at another vehicle.

Lemmie tell how it is…read more... Ya pile all your dirty dry cleaning up over the week like normal people do, then weekend approaches & you end up drunk someplace on a Friday after work & completely forget to drop it off. Sound familiar? UGH ;( ENTER - DRESSED IN BLUE DRY CLEANERS These geniuses at DIBDC take the stress of getting your stuff to the cleaners?!?! What a concept man, I mean really dude, it's amazing. Quality service with that personal touch and resilient customer satisfaction every single time. They just picked up my massive sack of stinky stuff and put a rush on it for me, very kind of you guys. LOVE IT ;)

I'm quite surprised Wendy doesn't have more reviews…read more I took my new Carhartt Duck Chore Coat (which is a pretty rough fabric) and a pair of jeans to get taken in. Wendy was really sweet, attentive, and efficient, and got the work done quickly. Will definitely take my other stuff here -- thank you Wendy!

This business lacks the organization to meet its own deadlines, the professionalism to deliver on…read morepromised results, and the accountability to take responsibility when things go wrong. I strongly caution against using their services unless you are willing to deal with unreliable timelines, poor communication, subpar workmanship, and difficulty getting issues resolved reasonably. I brought a brand-new bridesmaid dress here for hemming, strap securing, closing a slit, and adding sewn-in inserts. During the detailed 2-hour initial consultation, various options (including different inserts) were presented as part of what seemed to be the standard process for achieving the desired fit. At no point were these options presented as special accommodations or personal favours. I accommodated the length of this visit as walk-in customers were repeatedly attended to throughout. During the consultation, I also observed the seamstress snagging the fabric while handling the dress; when pointed out, it was acknowledged and I proceeded in good faith. Despite explicitly offering additional time, the business insisted the dress would be ready in one week. That commitment was not met. When I arrived on the agreed date, I was told no work had been started due to it being a "busy time." I was asked to follow up before returning. After being told the dress was ready, I made another trip, only to be informed it actually still was not finished. I was then told it would be done later that day; in reality, it took several more days. When I returned to collect the dress, it had multiple issues: visible fabric snags (including additional snagging during that final visit); straps that were not secured as discussed; and incorrectly placed inserts resulting in a poor, unflattering fit. When I raised concerns about the inserts, I was told they might be sewn incorrectly based on how they were initially pinned. Instead of helping to correct the issue, the seamstress left me for nearly an hour to figure it out myself while she worked on other items in the back, repeatedly telling me to "relax" and "enjoy myself." After an hour without resolution, I requested a partial refund for the insert-related work ($40 total), as it had not been completed as agreed. This was initially refused on the basis that I had just "changed my mind," which was untrue. Fabric damage concerns were also dismissed with suggestions that the dress quality was to blame, despite snagging visibly occurring during her handling. I was then asked to leave while the refund was "considered," which I declined to do without resolution. The situation escalated in front of other customers as the seamstress becoming highly emotional and disengaged. The matter was only resolved after her partner intervened to issue the refund. Following this, I received a voicemail apology focused primarily on delays. The core issues - poor workmanship, damage to the dress, and how the situation was handled - were not addressed. Instead, there was repeated emphasis on how "nice" she was based on the time and effort she put in during the initial consultation and how little was charged. To be clear, the scope of the work, pricing, and billing descriptions were entirely set and recorded by the seamstress. For example, the invoice noted "fix straps," reflecting our verbal agreement to both reattach and secure them; it is not reasonable to expect a customer to interpret internal shorthand or restate instructions when the provider has already agreed to the work. Similarly, the insert installation (including selection of materials) was a service she suggested, not something requested as a personal favour. In my opinion, bringing up the time and effort spent after the fact to justify poor results is inappropriate and unprofessional. The time and effort spent, or how "nice" the service may have seemed during consultation, do not change the outcome: I was left with an incomplete, damaged product. All in all, based on this experience, I will not be returning and would not recommend this business to others.