The staff was very knowledgeable, accommodating and fair priced during our break down. Clean…read morefacility and restroom to use while waiting. 5 starts is not high enough for the staff and service at this place of business.

I have been going to Bobs for years when my husband died I moved to south carolina. I still send…read morehim my cars . I moved to Missouri and still I send him my cars . He works on my mint condition show car 1967 Mustang to my 2024 Toyota Camry. My father was a master mechanic . When he had cancer he sent his cars to the best man in town. I promise is you will never be disappointed.

They have always been very accurate with their assessment and estimate on whatever service we need…read more It has been easy to get our vehicles in for service and they have gotten the work done in a reasonable amount of time. Their cost has been fair and they stand behind the work they do.

Oil change. Though they checked everything and are going to work on my brakes…read more I recommend them to everyone. I appreciate the fast and efficient service. They explained everything and helped.

Worst experience ever!!! Took my car in for new brake pads and ended up being in their shop for 3…read moredays and costing $ 370

Ferguson's could not figure out what was wrong with my vehicle, since his head mechanic quit, and…read moredid things that were not necessary! $$$

Took my 2007 Jeep Compass to Ferguson's Auto Repair because it was very sluggish. They diagnosed…read morethe problem as a very expensive maniverter and was going to charge $130 for the estimate whether I had it fixed or not. I had them fix it, and the bill was over $1,300. It was higher than the estimate because they said it had a second catalytic converter that needed to be replaced. The same day I got the vehicle back I noticed the windshield wipers were not working, so I popped the hood. My battery cover that attaches to the air intake system was missing! I called immediately, and the mechanic said he had the missing part he just happened to forget to put back on, and he would also plug the windshield wipers back in. While he was doing these things, he also noticed that he had left off the weather stripping under the hood. To make things worse, the next mechanic said they replaced the second catalytic converter with a cheap universal one that was welded in place.

My sister had her car repaired here after hitting a deer. Her local mechanic (who had been…read moremaintaining the car for years) inspected the car thoroughly and found that all fluids were full and there were no leaks whatsoever before delivering the car to Collision Specialists. After a lengthy delay due to shortage of parts, my sister finally got her car back around Christmas. After only 25 or 30 miles, the engine light came on and the car started smelling hot so she stopped driving the car and had a friend check the engine oil as well as the transmission oil. The trans oil was about 1 quart low. My sister's mechanic then inspected the car and discovered that the engine had blown - most likely a spun engine bearing. I called Collision Specialists and was told that they did not make any repairs to the coolant or transmission cooler lines and that they never had this happen in 30 years of being in business. The car is a Toyota Camry with 150,000 miles and was very well maintained - coincidence? Something is fishy here......

I had great service from Collision Specialists several times in the past but took my car (2000…read morePontiac, original owner) there for a routine oil change and air conditioning service and was told I needed a $500 A/C compressor even though the air conditioning was working fine before that. A short time later I noticed my negative battery cable was cut almost straight across. I can't say for certain who cut the cable, or if they did anything to my A/C compressor, but I would be careful.

We bought our truck at another dealer back during Covid when inventories were low. The purchase…read morecame with free oil changes, but I always felt like I was inconveniencing them when I was there. They never hard time for questions and didn't seem to care about me at all. So I decided to try Schmidt Ford, even though I'd be forgoing the free oil changes. I'm really glad I switched. I've had my truck there three times for service and each time I come away thinking about how easy they are to deal with. They always take the time to explain things to me and fully answe my questions, even when they are unrelated to my service. Each time my truck has been ready in less time than they estimated. I'm definitely a happy customer.

While traveling through Salem Il I noticed my bicycle was coming loose. Seth Arnold at Schmidt Ford…read moretook excellent care of me by securing my bike in 90 degree heat. Now that going above and beyond. Thank you Seth

Gregg has been taking care of my sister's car for quite some time now and is very thorough, fair,…read morehelpful and considerate. He has gone "above and beyond" to help my sister during a recent situation and our family appreciates his help! Please, do not hesitate to use Ritter's Auto shop for your auto maintenance - they are outstanding!

This place was an oasis in a desert! They were the nicest people I've ever had to deal with in a…read morecrisis!! They not only took care of my daughters vehicle, which was mine btw, they drove them 37 miles to rent a car so they could continue on there journey to my father's memorial in Arkansas. They were very thorough and did a great job replacing my rim and helping my daughters when I was not able to. I would recommend them to everyone who needs somebody that they can trust! Greg treated my girls like they were family!!!