Great service, friendly and quick. Initially missed the appointment window but showed up anyway…read morelater. Fixed my issue and was very good communicating the issues, the fix, and the warranty.

I called Dauenhauer to have a new faucet put in. KAWC did work in my neighborhood last summer. The…read moreplumbing technician Jimmy nor I could find the shutoff valve. We had to reschedule for the water company to identify where the shut off was located. Jimmy did the job very efficiently, made certain it was it worked well, and cleaned up afterward. He was very professional, polite, and kind. I would give more than 5 stars, if possible, for his work ethic.

Early Saturday morning I discovered water flooding the laundry room of my significant other's…read moretownhouse and realized the water heater was leaking. I turned off the water supply rendering the condo with no water. Now what? Who do I call in Lexington, a town I'm not that familiar with much. She called her sister in Versailles but her recommendation of a past plumber she had used previously was closed for the weekend. So I did a search on Yelp first, skipping over a couple of plumbers with some not so good reviews and found Bluegrass advertised as being 24/7 and Shonda C.'s review listed first. She is in my friends list and I trust her reviews. I also saw photo's of the business owner and his family, plus some of his past work, indicating to me I was looking at an honest man. But to be sure, I utilized BBB for a background check and found zero complaints in the past year, an A+ rating and that they were BBB Accredited. So I gave them a call. Ron answered the phone at 7:52 am on a Saturday. This was a huge indicator to me I was going to be doing business with a good company. He told me he had one customer ahead of me but that he would be over between 11:30-12:30 and that he would call thirty minutes ahead of time to let me know he was on his way. He called me back at 10:26 am and arrived in 15 minutes. He assessed the work to be done, quoted a price, then left to pick up a new water heater and associated parts & pieces and arrived back around an hour later. I doubled checked with my sister, who owns five houses, on his quoted price and found he came in little bit less than her prediction. Ron and his son, who was helping him, installed a new water heater, and upgraded the water pipes and gas line, along with new valves on both, to meet today's codes. He completed the work in two and a half hours. We were completely 100% satisfied with the work, his timeliness, consideration of cleanliness and knowledge of his trade. Would not hesitate to call him again for any plumbing needs.

Our kitchen drain clogged somewhere deep and was backing up. I saw the ratings for Bluegrass…read moreRooting and decided to give them a try. Ron came out and cleared the pipe in no time, left no mess, and charged a fair price. He was super friendly, nice guy. Glad we could hire a locally owned small business that cares.

Alex and William were awesome. I had three issues to be addressed and they were in and out in 35…read moreminutes! Super nice young men! Highly recommend!

Spencer came out and my problem wasn't plumbing. Spencer was still very helpful and didn't charge…read moreus anything!

Good company overall. Used them for years. Had one of their monthly plans where you pay a small fee…read moreto get priority services, which did come in handy a couple of times. I will, however, forewarn anyone, they will not refund you the last month of your monthly service fee even if it is just 2 days over and you no longer own the home. My card was charged on the 15th, I officially closed on the sale of my home on the 16th, called to cancel my service on the 17th, and was told by them on the 18th they would NOT be refunding my monthly service charge for that month; the coverage would run through the next month even though I no longer own the home. Adamantly refused is how I would best describe it. They did confirm I would not be charged again after this. Sure, they were very chatty and polite about it, likening the monthly service fee to a month-to-month gym membership, but under no terms would they refund it. I don't own the house anymore. I waited until after the official close to cancel my membership because had something with the furnace or water heater arisen I would have been responsible until the house changed hands, and I wanted to have use of the service I paid for in case I needed it. Thankfully, I did not. This aside they are still a good provider if you need to have your furnace serviced. I did not use them for my water heater replacement because they quoted me several hundred dollars more than what I ultimately paid to get a brand new one installed by another provider. I will certainly keep this in mind the next time I get an offer for any type of monthly membership from these types of services. Updated 07/22/2018 For whatever reason they decided to issue a refund for the service even though I had given up my attempts to request one after I was told on the phone they absolutely would not. So, it was a nice surprise. But I suspect it was only after someone higher up noticed my review and had a change of heart or realized how irrational it was for me to have a service carry over for another month on a home I don't even own. Either way, I'm satisfied. In fairness, I will increase my score with another star.

Five minutes work to unplug a drain. $630 dollars. It won't happen again…read more Go somewhere else, he was there and I needed to get it unplugged. Never again will I use them.