These guys are extremely service oriented, very responsible and super nice…read more I'm happy to have had some rather expensive sun glasses repaired here, bought some other not all that expensive sunglasses for the beach that I love here, and also rely on them as an extremely helpful and courteous UPS standpoint. A+++

If you have bad eye sight... this is the place to go!…read more I was at Yun yesterday to "peek around". I was pleasantly surprised to see their range of glasses and especially for my face type. I found a pair that I loved and had an eye exam on the spot. Within 20 minutes the Yun team had my glasses made with my prescription and no issues to ensure they are built for my stigmatism and bad eye sight. Everything included came to 99 euros and I was at Yun for a total of 1 hour!

Quality and integrity. Didn't get glasses there, because the staff there advised me that the style…read moreof glasses I liked weren't compatible in a durable, long-lasting way with the thin glass for my correction level. As in, they chose to give quality, true advice, to make sure that if they did sell a pair of glasses the customer would be satisfied for years-- even though at that moment it meant not making a sale. That's a trustworthy sign.

Mir ist Leistung von Fachpersonal sehr wohl etwas wert und das bezahle ich gerne, dafür erwarte ich…read moreaber auch kompetente Beratung und dementsprechenden Service und nicht 0815-Service. Gerade das hatte ich extra bei euch erwartet und wurde mehr als enttäuscht. Meines Erachtens keine bessere Beratung als bei Fielmann oder Apollo und auch kein besserer Service. Ich dachte, hier wird auf den Kunden eingegangen und hatte daher mehr erwartet, sehr ernüchternd, enttäuschend und teuer. Kein gutes Kundengefühl, sehr schade. 50€ für den Sehtest, der bei anderen Optikern verrechnet wird! Die Kosten des Sehtest werden einem nicht zuvor gesagt, erst danach beiläufig und dann natürlich in Rechnung gestellt. Erst auf Nachfragen wurde mir dies mit eventuellen Unkosten durch Gläsertausch erklärt und was sollte ich da noch gegen machen. Sowas sollte vorher geklärt werden und nicht im Nachgang, aber andere haben anscheinend auch schon die Erfahrung bei euch gemacht. Fair sieht anders aus.

The worst customer service! I have never seen anything like…read morethis. I have waited for the dishwasher at least 18 days and now they canceled the order. THANK YOU! We find false offers on their website! Saturn, sells products that are not in stock! And they appear available on the website. I have waited to be contacted by a superior, but nothing, no contact. The same respect for customers as their employees from customer service & Aachen store. Zero professionalism. To avoid!

This large corporation located in the City Centre of Berlin has the absolute worst customer service…read morein any country we ever visited. We asked one of the cell phone representatives to assist with picking out a SIM card so we could text to USA. One man recommended one brand while another man said the first brand would not work and suggested we purchase the more expensive plan. The first two men spoke some English. After providing our passport, the customer service went from 7/10 to 1/10. Our passport showed USA citizenship: so we are suspicious that this store harbors resentment of Americans. All of sudden, none of the sales reps could understand English. After purchasing the SIM Card and inserting it into the cell phone, it did not work even after about 45 minutes. When we tried to seek assistance from any of the store clerks, none of them would speak English and said they couldn't help us. They motioned us to go up to the 5th floor to find a manager. There was no manager on the 5th Floor so they directed us back to the ground floor. The man who took our passport and entered into the system was no where to be found: he went on a coffee break and never returned. We then attempted to seek help from 2 other sales reps: one was an Asian man who spoke some English: the other was a nasty and rude young woman who rolled her eyes. She was dressed in street clothes and was purely unprofessional. She started cursing in German and ignored us and walked away. The experience was so bad, we will never chose Berlin as a vacation destination ever again. Shameful.