I received a giftcard for Massage Envy and was really happy with the services! I opted for a brightening facial and did a couple add ons - an eye and lip treatment. The facial was top notch, so relaxing and the esthetician took the time to understand my skin and customize the treatments. However, I didn't find the add-ons to be worth it so next time I'd stick with just the facial. The space was quiet, relaxing and welcoming. My only other negative was I don't like being "upsold" after a relaxing treatment. At the conclusion of services, there was an effort to sell me their monthly membership and additional products. I get it, but for me, after a treatment is done, I want to pay and get out of there. I would come back, prices were great and services were wonderful, but learned a few things I'd tweak next time. read more

Was exactly what I was looking for. Carolyn was terrific. Felt like like a new person after. Will be back when I can.

I have been a monthly member of Massage Envy for almost 2 years. In the beginning, it was great. However, in the past 6 months, I have had multiple cancelled/rescheduled appointments which has been very frustrating. They also began renovations and there was literally a thin piece of sheet rock between my room and the front desk. I heard every cackle and word they were saying. It was not a relaxing experience at all. I have since cancelled my membership. Don't waste your time or money here. read more

I recently joined Massage Envy. Overall, I've been happy with my experience. Yesterday was my third massage and I found someone who I really liked. Amanda did an awesome job and I will definitely request her again. read more

I booked my wife a prenatal message for our anniversary, the lady i spoke to on the phone was very polite and helpful. My issue is my wife showed up for her message and was told they don't have the proper prenatal message table as it's too expensive. She was given a pillow and had to spend the whole message time on her side. I purchased this message as a way of relief so she would be able to lay face down. I am very disappointed that they charge more for a prenatal message and do not even have the proper equipment, had I known ahead of time I would have booked somewhere else. Very frustrating... read more

First of all, Amber who did my facial is absolutely amazing. Regarding the manager, Jordan, and Lindsey who did my body massage-- not so much. I booked a full body massage with 4 enhancements (Himalayan salt stone, foot treatment, hand treatment, aroma therapy) due to extreme upper neck/back and foot pain as I am always on my feet being in the military. Due to the weather causing extreme traffic driving West from the base South, I called ahead and said I would be around 5-10 minutes late to my 6:30pm appointment. I arrived 6 minutes late and was brought back 15-20 min later at 6:56pm for my appointment which eventually started at 7pm after we talked. She asked if I wanted to keep my enhancements and I said yes, but she said it might be rushed. I asked her to clarify what she meant and she said it was 50 minutes hands on, so she said it would be about 10 minutes per enhancement then 10 minutes all around body massage. I said I am fine with that since that does not seem rushed to me. My massage ended at 730 after starting at 6:56, so that is not 50 minutes hand on. I understand I arrived 6 minutes late but that would have at least given me a 40-50 min appointment. Not a 30 min appointment. Lindsey, the massage therapist, was extremely loud the entire appointment. She also dropped the Himalayan salt stones multiple times on me as well as pulled my hair, as if she was not trained or did not know how to maneuver correctly as a massage therapist. Instead of moving my hair she kept massaging while yanking it. The "massage" she gave me consisted of barely tracing the stones on me because the rocks seemed too hot for her and she didn't want to wait to cool them down before putting them on my body, since she came into it rushing as she stated prior to the appointment. I did not receive any aromatherapy that I paid for, nor did I receive the hand or foot treatment. She did put something on my hands and put a hot towel on it, but as stated previously she rushed and it felt as if she just put it on and wiped it off. No massage. I understand I was 6 minutes late to my appointment, but I would not have wasted my time for that. I would have just came back for my facial at 8. She did not give the services she spoke about prior to starting. Amber, who did my facial, was amazing. I received more of a body massage from the esthetician than the massage therapist, Lindsey. She really knows what she is doing regarding skin care and she gave an amazing upper back, head, and neck massage. My face was extremely glowy after and I felt extremely relaxed. After my appointment, I spoke about what happened with my massage done by Lindsey and the front desk and they just told me the total. I asked to speak to the manager, Jordan, and she said there was nothing she could do even though my hands on hour appointment was only 30 minutes. She said it was because I was late even though it was only 6 minutes late. She said she could take off one enhancement even though none of them were done correctly. I spoke about how she pulled my hair and didn't know what she was doing, and she said there was nothing she could do. It seemed as though the manager thought I just wanted a free massage or could not afford it, as if she was profiling me. She couldn't compensate at all for the lack of service I received, so I ended up not tipping for that service and gave Amber a 50% tip. She truly deserves it. Also, I had 3 enhancements with Amber and she took her time with all of them. That is not good service or management on both the manager and the massage therapist. read more

I really did want to enjoy the experience but it was just not great. It hurt super bad, not my muscles but my skin? Hard to describe. But it wasn't the amount of pressure. And one of the techniques used, it felt like when my 70lb dog stomps on my leg. I felt too anxious to speak up, and that's on me. But still I just feel like that can't be normal? The environment was relaxing, and that was a bonus. I also did not get my full hour. When booking, I had a little pop up informing me that it wasn't one hour from the appointment time, but one hour from the start of the massage. I got there at 2:45. I was booked for 3pm. I wasn't called back until 3:10pm. I believe the massage had started at about 3:15. There was an iPad in the corner with a timer and the time in large print and the massage ended at 4pm. So only 45 minutes. Yet I paid for the full hour and the tip as well. I didn't really mind it ending early honestly, as I left in more pain than I arrived in. But $170 (including what I paid in tip) for 45 minutes is kind of insane. I like to give the benefit of the doubt and say maybe I'm just not a massage kinda person. But nonetheless it was still super disappointing with this having been my first hour of me-time in over 2 years :( read more

I had such an amazing experience with Alex ! From start to finish, everything was professional, welcoming, and filled with good energy. You can really tell she cares about what she does the attention to detail, the atmosphere, and the way she makes you feel comfortable is unmatched. She's not just great at her craft, she's passionate about it, and that truly shows in the results. I left feeling refreshed, confident, and already looking forward to my next appointment. Highly recommend booking you won't regret it! read more

Another great experience. They had a last minute opening and reached out and I was able to get in for a 90 min today. Caylah did a fantastic job as usual. read more

Massage Envy - Massage Near Me - Omaha, Nebraska

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Do not go or or buy a gift certificate! My husband purchase myself and daughter a gift certificate for our birthday the end of September. I went to schedule the appointment and they said the cost went from $70 to $125 and they would not honor the $70 message. When I asked when they increased it was in October. So they didn't tell him it was increasing and we only had a short time to use them. I called again because it did not sound correct and was told it was an introductory price they no longer honor. Two stories by two different people and now I need to pay the difference. Never going to recommend buying a gift card here. Updated message from Massage Envy after I messaged the link they provided below (clearly they still have not resolved the issue): We're just reaching out per the survey that you filled out with us. We do apologize for any inconviencene. Our prices did change last fall from an introductory price to a standard price across the board for our non-member guests. If you had any questions regarding our price change we would be happy to answer them. read more

Service providers are absolutely amazing, but openly treated poorly by Mgmt (Brian & Co. Aka: the asst mgrs/the front desk associates, & those who kowtow). It's not a big secret at the Maple St. location if a client voices a complaint about their membership, or anything, Mgmt will talk sh*t at them, be sarcastic or humiliate the client. Rude, arrogant, snide and stupid. The Mgr power trips like he's something special, not merely an appointed person to a low level, minimum wage position. I worked here and was a client here. The Mgrs' employees have no loyalty or respect for him whatsoever, because he has no loyalty or respect for the people who earn him a paycheck. The manager is very sad and pathetic, who wields his "power" however he can. read more

I had my first massage at Massage Envy's maple location about a year ago and while I was paying, the cashier gave me their sales pitch for joining as a member. I decided to join and see what it was like and I've enjoyed my services so far. I don't like how sales-oriented the staff is, but the location is convenient and there are great therapists to be found. As a member, you get one massage a month for a fee. You can also go to any location in town, which is also very convenient. I've had a few issues with booking (I asked for a specific therapist and they booked the wrong person), but they always take care of it with a discount and an apology. The key is finding the right massage therapist for you. After I had a pretty poor experience, one of the front desk workers gave me a list of 4 therapists she thought would work well for my needs. The first name I tried on the list was sensational! And I've been a regular of the same therapist ever since. The front office is comfortable and relaxing as you step in, which is great because I always need a minute or so to mentally pause and prepare to relax. The interior massage rooms are pretty small at this location, but sufficient. The massage tables are very comfy and padded, and are adjustable so you don't have to hop up too high when you're getting on. The entire facility is spotless, which I always appreciate. I highly recommend this massage envy location, and their massage program in general. read more

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I have now had 2 facials from Kadence and want to share how amazing she is. She doesn't just give you an amazing facial, she is also very knowledgeable about skin care and skin care products. I have learned something from her each time about how best to care for my skin. She also does this in away that you know she genuinely cares about you and is not just trying to get you to buy the skin care products. I will continue to come back to her and recommend her to anyone looking for a great facial! Thanks so much Kadence! read more

I have two gift cards for 60 minutes each. There prices went up so I would have to pay another 148.00 dollars for 2 massages. They won't honor the gift cards for one hour message unless we pay more now since they raised their prices since we bought our cards. Very disappointed. I spoke with the manager asking if they would honor these and she wasn't helpful at all. When I asked the manager her name she hung up on me. Very disappointed. read more

Well I've waited to write this review until I tried other massage establishments. Now that I have, my recommendation is run, not walk, run. There are fine businesses out there that will actually treat you like a customer and value you; and not like you owe them for you doing business with them. They also won't charge you a monthly fee. I went to to the 147th and maple Massage Envy for over 3 years. Paid over $1000 each year. Only to have appointments canceled without telling me or not scheduling them at all. The therapist was ok, once I got used to hearing all of her aches and pains. The front office was horrible. It became obvious that my therapist was scared to death of them. So when I got a survey I responded the way I felt. The next thing I know is Jordan AN ASSISTANT MANAGER is contacting me. I've never been talked to like that ever from a company I did business with. Evidently being an Assistant Manager was her life goal. I will live in pain before I ever do business with them again. There are other places in omaha that actually appreciate your business and are competent. read more

I've had massages and facials all over the country, but this massage envy branch is the most professional, educated, serious group of providers I've ever encountered. You can tell they are lead by a dedicated leader. read more

I've been going here for years. Amber H is wonderful. Front desk people are always friendly and smiling. Very clean and comfortable. Highly recommend. read more

The atmosphere here is great and the staff is very friendly. I called on a Friday afternoon and got an appointment for Sunday at 11:30am, so they're very flexible with scheduling and openings. Furthermore, massage envy is cheaper than other places in the area, but still provide quailty products and services. I had some major knots in my shoulders that were causing some headaches and needed to destress from the day-to-day stuff. My masseuse was great and really worked on my knots in my shoulders. I was sore for a couple of days because they were so large! However, I'm feeling great now and have no headaches and pressure so he was great. This is the place I plan on going to for the rest of my massages. read more

Jordan is absolutely amazing!! I just got a facial done by him and all I can say is WOW!! He was so informative with all the products he used on me, and really took his time to make sure my service was perfect! Deb is also amazing, I have gotten a deep tissue massage done by her and I don't know what I have been getting done in the past before I came to her! Would highly recommend Jordan and Deb for their services! read more

Don't let anyone talk you into a membership. They don't tell you it is a 12 month contract and you have only one opportunity to share a session with your partner. I was told I could drop the membership at anytime with no penalties. I was also told I could visit other massage envy locations but not told it would cost $10 for transfer fee. I made an appointment for a massage and was not told the therapist called off work and no accommodations were made to make things right. You also have to pay $20 if you want to put your membership on hold to be able to use the sessions you already paid for. And if you cancel your membership, you lose all of the sessions you paid for. I have $560 worth of sessions I paid for and they refuse to refund me. Management informed me that they had to contact the franchise owner and corporate to get authorization to refund my money but they have not provided any documentation to prove they have done so to date. Not a way to run a business, guess I will seek legal recourse for relief. And to top it off, the one massage I did receive was not great. Do you waste your time or financial resources on this business, complete scam! read more

Booked two appointments for Father's Day one for myself and one for hubby. I get there and I'm told my appointment had to be cancelled due to the person doing my facial having to leave smh....no other customer service given other than "sorry" the lady upfront didn't even so much as offer an alternative solution, discount on future services, attempt to reschedule nothing at all. If it wasn't for today being Father's Day and everywhere being booked up I would have told this place to kick rocks and I would of went else where!! I bet you I will NOT be back or recommend this location ever. I'll go to Hand and Stone next time their prices are better anyways. read more

This location and the legacy location are the best in Omaha. But the one on Maple takes the cake for my wife and I. They are a great management team followed by with tremendous front of the house team. They are very caring and try to accommodate whenever there isn't a time open or specific therapist. We came from California which is land of salons and day spas. So we came to Omaha a little less then impressed at first. However, massage envy maple has made up for that and we enjoy going here when our time allows for it. I'd highly recommend this place. read more

I almost didn't come back after my first massage but I am so glad I did. I used a gift card the first time and used the remaining balance to put towards a 6 month membership and my second massage was absolutely incredible. It was night and day from therapist to therapist so I suppose your experience is dependent upon a singular person. I will be returning to the same therapist for the remainder of my membership but I definitely think its worth it. #treatyourself. The staff is very friendly and I think their sales team does a good job explaining the benefits of the service instead of just trying to sell you for the sake of sales. I am very happy with this location and the staff. read more

Please take my advice. Do not enter into a membership here or schedule a massage at this location when there are other options in town. Go elsewhere in the Massage Envy system. It's well understood among other Massage Envy franchises I've spoken to that this location has continued problems with staff turnover and scheduling issues that makes the customer experience much, much less than optimal. Combine this with an element of arrogance exhibited by the franchise owner and local manager and I can assure you that you will be trying to terminate you membership much sooner than you'd expect. Do yourself a favor. Go to the LaVista franchise. I found the staff there to be much more flexible, genuine, and accommodating with an open schedule with quality therapists. Stay away from Maple. Massage Envy Maple will no doubt bash this write-up in the same way that they defended themselves when I challenged them about the quality of their service three days ago (from manager Brian: "so you are saying our service SUCKS?"). I can only hope that standards of professionalism are better exercised when they claim I was an unreasonable client. I paid thousands of dollars to this location over the duration of my membership. In the end, they kept $250 of my money by refusing to exempt policy when I terminated my agreement. I just had had enough of their substandard services. Again, go elsewhere. Do yourself a favor! read more

Tried to make an appt, found time that worked, however, they stated over the phone that they needed my credit card to secure app't. NOT happening! read more

Terrible Terrible service! The manager was rude and did not listen to me! Was charged to end my service. Had my account on hold for 6 months didn't get them use in time. So they charged me $65.00. Never again! People think before you sign!! read more

This is an incredibly well run clinic staffed by excellent and dedicated massage therapists!. Be it a couples massage during a date night or taking care of back pain, we would never go anywhere else! read more

I became a member while I was back visiting my parents for 2 months this past Summer. I live in Sweden and cannot continue my membership but I highly recommend their services. Jean took care of my problem areas indetail deep tissue where one must focus on ones breathing in order to break through the chicken grissle, kinks and knots and so forth. Jean used to work with runners in Colorado and a true pro. Brad Tonkin member 6/28/17-1/28/18 read more

I got a 3 month membership as a gift. Front counter staff has no clue how these work and told me erroneous information. Counter staff poorly trained. They screw up my appointment by not only telling me the wrong info but also not listening to my specific request for a female therapist. They asked me when I made the appointment and marked "no preference"! Poorly managed. Not going back. I've heard Faces is great, going there instead. read more

Oh my gosh. Where do I start? I echo many of the negative comments here. Inconsistent staffing with high turnover. Difficult scheduling often requiring a week or more to get in when he may need a good massage sooner. Manager manages like a teenager. Franchise owner ignores the negative and chooses to think his operation is squeaky clean. Please go elsewhere. Poorly run business. Choose any other of the many franchises in town, just not this one. And avoid basing your membership here at all costs. And by the way, the linens are old. With this money this place makes due to monies not returned after contract termination, Costco is right around the corner... read more

I went in over 3 weeks ago for a facial. While I was there, the technician started messing with the back of my head in a rather rough massage technique. I should have stopped her immediately, but I didn't. I'm paying for it now big time, as I have had a stiff neck and headaches every single day for three weeks. I have seen a chiropractor once and it felt better for about a day. She said that the massage was so ridiculously rough that it actually moved my C3 disk. I am going back to see the chiropractor again today. If I get no long lasting relief, I will be seeing my GP. This is ridiculous just for wanting to have a facial done, which, by the way was the worst facial I've ever received, even barring the injury. If you go here, do NOT let them touch your neck...unless you enjoy headaches. If I could give them a MINUS 5, I would. read more

I signed up for the membership a year ago. Because of Covid I was rarely ever able to make it into get a service done. I have MANY points built up in my account because of this. I needed to cancel my membership because I couldn't make it in and need the cash to go to something useful. At the beginning of the month I called to cancel my membership and was told that I had to print out a form and mail or email it to the company. I did exactly as was requested and did so immediately. Today I got a charge on my bank account for this membership. When I called I was told that I 'had spoken to management about this' and knew about the charge for one last time. This was a blatant lie and falsification of documents. I NEVER HEARD FROM ANYONE ABOUT MY ACCOUNT CANCELLATION after I had done what I was told to do. ONLY AFTER calling to follow up after I was charged was I told that management had cancelled my account and I will NOT be getting my last payment back. This place is shady and clearly doesn't understand the merits of communication OR the importance of falsifying information on a customer's account. AVOID GETTING A MEMBERSHIP AT THIS PLACE! The services were great but the management needs to be replaced. read more

DO NOT go for their membership program. It locks you in for 12 months regardless of circumstance or satisfaction. The only way out is to speak to a manager personally and they will offer a buy out. Basically you pay 2 months of membership fees and then they let you out. My advice is go somewhere else as there are plenty of options for a massage. Don't be fooled like I was. read more

Love, Love, Love!!!! Nice and relaxing environment, and new facial services rock!!!!!!!! Must check it out!!!!!

I had my first massage here today and it was nice but nothing over the top or amazing that will bring me back anytime soon or to sign up for their membership program. To get aromatherapy it's an extra charge which it has been included with every other massage I have gotten, so i was disappointed with that. Otherwise, everyone was very friendly. I also loved how relaxing the sitting area was. read more

Definitely recommend. Very conscientious staff, answered all my questions and made me feel welcome. Competitively priced too! A very relaxing and positive experience... read more

They just lost my business. Day of the appointment, they gave me a male therapist when i requested female. I was even asked about it over the phone. Now they could not accommodate. I was told to go to another location far from where I live. Wasted my time. read more

I've been a member at Massage Envy for several years, and they're great. Admittedly, some of there new therapists aren't that fantastic, but once you find someone you click with, they're great. Staff is friendly and professional. read more

Massage Envy Maple is literally the best location I've visited in the Omaha area. The esthiticians are phenomenal, the massage therapists are knowledgeable, and the front desk staff are polite. I highly recommend a visit! read more

For whatever it is worth, my wife purchased your Valentine's day special - buying a $100 gift certificate for me that also came with a $25 coupon. We have had massages all over the country - but do not do them regularly. We each have been to this location before but it has been several years. We wanted to post some feedback for future reference regarding our very poor experience - the counter attendant offered to go get the manager when she asked how we liked the service, but they had several customers at the counter when we were checking out - so we gave her some constructive feedback but then thought we would send them a similar e-mail to explain more thoroughly. Their assistant manager initially replied and offered a "redo" but we have not heard back from him - and quite honestly, do not expect to. We elected to do the couples massage at 2:30p today and were asked to arrive at 2:15p to complete some paperwork. We arrived at about 2:10p and completed the paperwork - much of which described what we wanted to address in our session. However, it appears that we wasted the time completing the paperwork if the therapist is not going to read it as follows: * Despite the paperwork, we were asked again by the therapists what we wanted to address as their questions did not appear to reflect the fact that they even read the instructions. Normally we have been accustomed to the therapist asking for clarification - but not starting from scratch. * Both the paperwork and our instructions addressed several areas that were not even touched: o We repeated full body massages - but light on glutes and not our abdomens - but everything else was to be included. This did not happen. o My therapist must have spent half the time on my left shoulder as she did not touch the tops of my legs or feet. o My wife's therapist was reminded that she had a hamstring pull - but the back of her legs were not addressed at all. o My wife mentioned that he "slapped" her calves and back - did not rub them - this is the first time she has experienced this in a massage session. o Both therapists spent an inordinate amount of time using supposedly identifying pressure points vs. actually massaging. In fact, a couple of time, we thought they were finished. * Not to be rude, but the therapists should make sure that they are ready as well - including making sure their hands are soft and their breath is fresh especially when they are working on the upper torso/chest/head and the client is facing up. * Not much massage oil was used and my therapist's hands were a bit rough (although my wife said her therapists were fine). The oil had no scent either and many times we get asked what fragrance we would like before the session. The front desk advised that both therapists were experienced - although we do not get massages often, for the ones we have had, these were clearly not of the quality we have had in the past (including at your location). read more