Always pretty quick to deliver and pretty good prices. Frequent coupons and sales help a lot too!

Product I ordered on backorder and... Product I ordered on backorder and company refuses to cancel my order and return my money to my account. They say they DON'T have to cancel or refund unless they dont fulfill order in 60 days,THEN they will have my money returned in 2 days. I want my refund NOW...I purchase this product somewhere else, and need the refund. Date read more

Massage whearhouse carries a great quality product's. Lotions, creams, and massage oils are excellent quality. I never had any problems. It's very important!!! read more

never anything in stock everything is always on back order might as well order it straight from china if it's gonna take 3-4 months to get your order. Wish had better delivery time than this company. I've ordered twice and both times it took over 4 months to get my order I'll never order anything from massage warehouse again read more

I ordered four Brown sugar scrubs from this retailer. One of the four leaked all over the box and was about 2/3 full on arrival. I emailed customer service and have never heard anything back. I even sent them pictures. At this point, I would say I don't really expect any resolution. If they are exponentially cheaper than anyone else you are looking to buy from, then I would consider them. Otherwise I wouldn't buy anything from them since they can't seem to ship their products in a safe fashion. I uploaded pictures of all the oil that leaked out. read more

See all

There aren't many places for professional massage therapists to get supplies which is why it's so frustrating when the largest and sometimes ONLY option is this garbage company. I paid extra for fast shipping and 10 days later they had not even begun to process my order. I called a d they would not change the delivery address, nor would they change the shipping method so I could receive it in time. I ended up canceling my order. The customer service rep I spoke with said their warehouse is backlogged and they have been inundated with "where is my order" calls. Something similar happened a few years back, my order took over 3 weeks to get to me. Not cool. Almost ruined my working business trip. I will not be using them again. read more

I was running low on my favored Biotone cream and none of the Amazon options could get it delivered to me quickly enough. Checked Massage Warehouse, and happily they had it in stock with 3-5 day shipping, which I chose. After five days, my order still hadn't even been processed, let alone shipped!! After unanswered email inquiries, I FINALLY got through to the telephone customer service, who could tell me nothing about when my order would be processed...it's like she had no relevant information at all or even an estimate...and the only assistance she could provide was to cancel the order altogether. She had very much an attitude, was certainly not going to apologize for MW's issues, and said only how backed-up they are. Basically, we made a promise we can't keep and that's your problem. Never again. Should have stuck with Amazon. read more

I ordered a bolster and paid extra to get it in 3-5 days. I needed it for a client that I was seeing 8 days after I placed the order. As I was checking the tracking it was set to arrive in 5 days, then it sent me a message it was running late but would arrive the following day. All day the site showed it was still arriving that day with no further updates. It finally came 2 days later. Meanwhile I sent massage warehouse an email the day it finally showed up and it took them 10 days to respond to me.......claiming it was still within the time frame becuase it business days which is not the point when the site was never updated and it showed it arriving until it didnt. Taking 10 days to repsond, what time of customer service is that? I will not order from them again. Hopefully they get their issues worked out moving forward. read more

This vendor is awful. I ordered massage lotion I need in order to run my business. Over two weeks later it still hadn't shipped. I sent five separate emails to the email address provided asking for an order update that were unanswered. I finally requested in two separate messages for the order to be canceled once I had ordered from another vendor, as I didn't have the option to continue waiting hoping they would one day reply. Today the order shipped. I sent yet another email and have been on hold over 10 minutes waiting to speak to someone. I've only used MW once before, and won't make that mistake again. read more

I have been shopping with this company for several years. During Covid I purchased Benefect Decon 30, non-toxic , 30 second kills-everything disinfectant.There were few places to purchase it from, this company had it. I also enjoy their Martini face mask packets. Never had a problem with them. read more

This is honestly the worst customer service I have ever experienced! I ordered a table from them Dec 30th. Supposed to arrive, Jan 13th. Almost a month later, & still no table! I had to call & get an update on it, and they said it's the manufacturers fault. I asked what they are doing to keep their customers happy since this is ridiculous amount of delay, and she basically said I could change my order or I could cancel. Neither are an option for me, so it's basically tough stuff. So delayed order, no update on telling me when I would get the chance to receive the item, and does nothing to keep their customers coming back. And I won't be back read more

I've used massage warehouse off and on for 7 years now and have been less than impressed with their selection and customer service. Their sheets are subpar and never last more than a month. In particular, their flannel sheets are not worth what they're charging. After one wash they shrink too much to fit a standard massage table. I've left a review of their sheets but it never appeared on their site which makes me question all of their "good" reviews and how many low star reviews never get posted. The only items they sell I would recommend are their selection of creams and oils. You can get a good deal on them sometimes but wait for a sale which they have almost continuously. read more

I ordered a face cradle from massage warehouse and it turns out it doesn't fit my table (it should have, same brand, etc). at first I called and gave the rep my table serial number and info, and he said he'd reach out to the manufacturer for an exchange and would get back to me. a few days passed, and I was able to find my original face cradle (it had been on loan and was returned) so I called both Massage warehouse and the manufacturer to say I no longer need to replace the cradle, please send me return info for the new one that doesn't fit. I've now made two additional follow up calls, and for some reason Massage Warehouse still will not process a return without involvement from the manufacturer. I really wish I had just worked directly with the manufacturer and encourage others to do the same. The rep who is not following up with me is one I've had before and he has an incredibly gruff demeanor and lacks soft skills necessary for phone reps, but none of the other reps I've spoken with have been able to resolve my issue either, soft skills or not. read more

This company has s poor customer service. I ordered a bunch of massage supplies for my business. When I noticed that 2 of the same essential oil I ordered (I ordered one), I quickly emailed them (as it was after hours to call), to take one off. The person (Brian), said it was at my end and that when I received them to start a return. Now I emailed right after the order was made and it wasn't shipped until a day later. He could have easily taken off the oil. So I had to call and spoke to a rude woman. I also had ordered the Amber Green Tea Mint massage oil. It smelled awful. I was asked to find a lot number and to call back. No lot number and as far as calling back, good luck to me. It was difficult getting them on the phone in the first place. I will find a new supplier. read more

Ordered from them to see if they can be a new supplier. When you order it says that items are in stock and will ship within 24 to 48 hours. A week later it still has not shipped and their customer service just says they are having delays. No email, no warning. read more

I bought masks for $50..these are the same I can get from Ebay or Amazon for half the price..these are from China just like the ones in the other sites..massage warehouse over charge.. read more

Massage Warehouse is trash. I would not give business to Massage Warehouse for any massage related supplies. T In the time of covid, it's been especially hard for small businesses to do better when ordering from companies that did not specify back order time/delivery and that are selling products that have not been vetted/tested or compared to a control sample for QC. My company ordered over $500 worth of items from this company at the beginning of April. We gave them slack because everyone was searching for hand san & cleaning products so a little wait was expected. T Three months later...we still didn't have everything we ordered. In June we picked up 16 cans of 19oz Lysol (4 - 4packs) from BJ's for $60. When asking for an RMA to return 10 cans of $11 - 16.6oz disinfectant, we are getting the run around because they didn't fulfill the order in 30 days for PayPal to approve the funds. Not the customer's fault but we are required to pay to ship these items back that have not been charged to our account. Simple transaction. I asked for an RMA for the last 62 days and now I will not order from them again and I suggest you shop around before you give them your hard earned money. read more

I ordered stuff on May 11, I haven't heard anything back from them, so I called them on May 21, the guy said they will ship it on June 1st. He couldn't tell me when I will receive it. Unprofessional! I want to give them Zero. If you want anything, Amazon is the best way to do. read more

I purchased $350 worth of products...2 days later and they held double that on my bank account. When I called to ask what the extra charge was for (I thought my account had been hacked), they said they always hold double funds. But, I shouldn't worry because the hold will be off in 1-2 business days...WT*?! That was never made known to me ahead of time...Who does want hundreds of dollars of THEIR OWN money held for even 1 day?! On top of that, 12 of the items I had ordered were canceled for some reason and I wouldn't have known that if I hadn't called. Not an email or anything to let me know not to expect them. read more

I ordered about $200 in items from the website. I got the order confirmation. 5 days later still not shipped. I was told they were waiting for a blanket that was out of stock. I was not notified there would be a delay. I told them I NEEDED the lotion ASAP and to ship it now. They would not ship just the lotion they would ship it when the blanket came in. I had to go to amazon and rush a shipment of the lotion I use for my business read more

Buyer beware. The pictures they show of their products may or may not be a true representation of what you will get and their customer service is horrible. They refuse to accept responsibility for or care about fixing issues related to those misrepresentations. read more

Our practice orders from this company almost weekly. We have been doing business with them for over 12 years. Friendly customer service, great prices, fast delivery, what could be better. Oh and net 30 billing. Very happy with this company. read more

I have done business with them for ten or more years. After agreeing to except a return I mailed it back to them where they then proceeded to tell me after receiving it that they would not take it back and I would have to pay for shipping again to return the product. I am now purchasing everything from Amazon and I get it for cheaper and faster! read more

2 months after our purchase we are still waiting on their customer service to get the problem fixed. We have contacted them by email, phone and voice-mail. No one follows up, returns calls or emails us back, like promised. Was told today they have our return label to send massage table back, once they get it they will send out new one. I asked why they haven't responded to us and why they sat on the return label for a month. I was told they're busy????? I get that and I think I have been very patient since it's been 2 months now. COME ON, YOU CAN DO BETTER THAN THAT!!! MY SUGGESTION TO ANYONE THINKING OF PURCHASING FROM THEM.....GO SOMEWHERE ELSE. GO WHERE YOU ARE APPRECIATED!!! read more

Seriously, beware. I would rate it less if I could. This is seriously the worst customer service and product delivery experience I have ever had to go through. Of course it is virtually impossible to leave a review on their actual site. Back in December I made a purchase of over $700 from them. When I got to the shipping part of the process I put in my address, got to the next page and saw that half of my address was no longer there. So I pushed the back button and checked to see if I accidentally erased some of it somehow, but it was all still there so going forward again I see that the address just will not show up properly and go through with the purchase. Immediately after the purchase I send an email stating what the issue was just so that they were aware of it if it was happening to other people, and thought it would be no big deal since I was emailing so quickly after to tell them my address again so that they could edit that information before it was shipped. My response back was, "we can not edit a purchased order. You will have to cancel the order and reorder". I basically wasted my time purchasing almost $800 worth of product, but went on to do a second purchase. Because of the hassle I ended up actually purchasing a little bit less than the first time, not to mention that by time I had the opportunity to sit down and go through and purchase all these things again some of the things I wanted that were on sale were no longer. Anyways, I make my second big purchase it was probably closer to $500, $600 and it took over a month for just some of the product to arrive. Also, I was receiving confusing emails about the past purchase that was supposedly canceled that some things were on back order, some things would be shipped when they were back in place to be sent out, some things were canceled from the most recent order... this was all out of my hands, and extremely confusing. Some of the product photos were very misleading on top of all of this, I didn't receive my money's worth for what I thought I was purchasing in the first place. Long story short, here I am now today in March trying to get a hold of somebody about a pack of six sheets that I had to send back and had to hassle to get a shipping label sent to me so that I wasn't paying for the sheets to be sent back because they took so long and it was so confusing that I ended up purchasing sheets somewhere else for much less. I still have not gotten a refund for the six sets of sheets, and just today I have a new charge from massage Warehouse who I will obviously never buy from again so I have no idea what the charges for but it's $58.99. Absolutely ridiculous, and I hate to buy from Amazon but companies for something so specific like this really leave no other option. I just opened my business in January and now I have been spending a lot of time on this issue unfortunately. I hope that anyone reading this does not go through any of this hassle and purchases somewhere else!!!! read more

What a horrible company. My 5 month pregnant wife ordered a product from Massage Warehouse to help with pain relief 5 days ago. When the product was ordered, the shipping was said to be 3-5 days and their website said nothing about a multi-day fulfillment period prior to the shipping time. She has yet to receive a shipping notification, and when we called to ask about the status of the product we were told they have no idea where the shipment is or when it will arrive. We were given the USPS tracking number (which was never sent to us prior) and it said that the order is in pre-shipment and has not yet arrived at a USPS facility. We asked about cancelling the order, and they told us that they couldn't do that because it could be shipping at any moment, even though they have no idea where the shipment currently is. We were told we could send it back for a refund, but would have to pay return shipping... This is a disorganized, dishonest mess of a company and I implore you to take your business elsewhere! read more

I buy merchandise from massagewarehouse.com all the time, I recently purchased the wrong face cradles so I returned them and purchased 2 more. They make the return process ridiculously difficult. Not only was I told I had to pay for the shipping to return the items but a month after I mailed the return and still hadn't seen my refund I called customer service to inquire. They said I should see it today or tomorrow and she told me the amount that was supposed to be refunded was $136 and some change, I said I thought it was around $142, she then stated oh well you don't get the shipping back.....so I paid for you to ship me something and found out it wasn't the item I needed, I then had to pay to ship it back. I spend too much money on supplies to be nickel and dimed by a huge company especially when there aren't very many other massage supply places to shop with. read more

I ordered 2 of the Saltability Himalayan Salt Sole Glass Jar with Spoon and Chunks (Item No: 200 0032) on 11/16/2018. When I opened the box I noticed that the jars did not have the cork lid as advertised on your website, and on my confirmation email "... a cork top and wooden spoon for stirring the sole". If you use a metal lid the sole will turn black and acrid tasting. It is often warned not to use metal with sole. This is why I ordered the ones with the cork top. I also called and waited 20 minutes trying to get through to someone and listening to all of these advertisements and still could not get through, and this was during normal business hours. Quite annoying! I also wrote an email message to through the website and got no response. Also, the order did not come with "chunks rather smaller salt crystals (not that that matters too much, but another false advertisement). Then I finally got through to a Matt on customer service, and explained to him what happened. I even told him if ha still had any salt jars left with the cork top I would do an even exchange. He said he would check with the warehouse. Then he said if he didn't he would send me a return label to send back the product minus the shipping. I asked why I would have to pay for shipping when I was the one who received the falsely advertised product, and he asked me to hold on for a few minutes. After waiting again on hold he got back to me and said everything would be refunded including the shipping if they could not replace the original order with the correctly advertised product. My original order was in November, called and could not get through a few days after receiving the order, sent a message in November that was not returned then finally got through with a call. I then waited for a few weeks. My girlfriend's birthday was December 10th and I did not hear back from anyone. Now it is after Christmas and I decided to try back and spoke with a Denise. She appoligised and sent me a return FedEx label right away. No I am filling out this survey. It is interesting on their survey that they have 5 dots going across the rating for me to select, but the dot does not tell you what value you are selecting. I am guessing the rating goes from left to right, furthest left being "1" and so on. But they want you to become a member first. I think I will stick with Yelp. Anyway, I would give a zero or negative 1 if I could. Horrible customer service. Anyway, I will have to see if they even return my money. You can believe I will check this and how long it will take. read more

I purchased a "student pkg" that included 2 sets of sheets. The sheets turned out to be "see-thru". I can not use these with my practice and told the business so. Sadly I was also unaware that "muslin" is see-thru and that is what the sheets are made of. Massagewarehouse will not refund my money if I return the items because their site states the sheets are made of muslin (and scratchy). Bottom line, really research before you purchase anything on line. read more

I will NEVER order from this company again. I placed an oil order 2/20, my card was charged on 2/21. The confirmation email said that I would receive an email when my items shipped, I did not. The order confirmation also said that my items would be shipped Fed Ex ground, with an estimated delivery date of 3-5 days. I called today (2/26) because I still hadn't received the shipping email or my oils after being charged a week ago. The call rep and supervisor I spoke to were unpleasant and unhelpful. They didn't care that my oils were now taking 2 WEEKS to get to me. They said the estimated arrival date for my oils is now March 2nd and that it was actually shipped USPS ground. They didn't offer to refund my shipping or apologize for any inconvenience. I expected more from this company. Sorely disappointed. Do not recommend at all. This was also the first (and now last) time I have ordered from them. read more

I placed an order for 6 bottles of soap. A package of 4 bottles arrived. (The other 2 were back ordered). When I opened the package, it was the wrong product. I called Massage Warehouse to see how to get the order corrected and if the order could now be expedited. (I was told that it could not). The rep said that an email would arrive from both Fed Ex and Massage Warehouse with a shipping label. I received the email from Fex Ex (none from Massage Warehouse). I chose the option on the Fed Ex email to have the Fed Ex office scan from a barcode on my phone. I went to the the Fed Ex office only to find that my town's office did not have the capability to scan from a phone. I went back home to choose the other option for printing the shipping label myself. Didn't work and I found the text explaining that once you chose an option you could not go back to choose the other option. I called Massage Warehouse again to explain the situation. I was told that another label would be sent out to me, but that it was the last time that a label could be sent. I originally ordered correctly and paid promptly. It was their mistake, it has been mine time wasted and the experience has left an impression that I would prefer to spend my money elsewhere. Update: I had to call several more times with ongoing issues, but finally a rep improved the situation by crediting back the cost of the incorrect shipment. Appreciated that and increased the review by adding a star. read more

Sent table that was different size than advertised. Company says I have to pay the $$$ shipping fees to return it! Customer service does not exist here. The people on the phones are rude, obnoxious and totally inept. Do yourself a favor and look for a reputable company to deal with. read more

Do NOT buy from here, go straight to the manufacturer. I purchased a cupping sat for $223 when I got the cups I opened them and four of them were missing two were broke so I called and I told them what had happened and they said since I admitted to opening the product which means the box that showed up on my front door that now they couldn't do anything about it and they had to call the person that manufacture of the cups to call me. No refund no nothing I said listen I only open the box to see what was in it and I could tell that these were broken and missing no one ever called me a refund was never issued so when I called back to complain again they just hung up on me. Unfortunately within that same order I ordered $129 cellulite cream one day I went to work and I opened it it it turned yellow and stunk to high heaven's. I literally wasted hundreds of dollars with this company I did call Bon Vital and told them what had happened and they said they can only replace it with the same cellulite cream I really didn't want that back since it went rancid so fast but then they never even replaced it so I was out 130+ tax on that as well. This company has the worst customer service I have ever dealt with in my life I have never been treated so horribly go to Amazon put them out of business because they took hundreds of dollars for me never replaced either product and I refuse to buy from them ever again didn't even give me a credit wouldn't talk to me just multiple hangups and I am not that hard to please whatsoever I've never had a call A company like this. Look for an honest company with good morals because this is not it. They are originally a company called Script for Chiropractors I think... beware read more

Can I give zero stars.. wow wish I would have read this and the ripoff reports sooner.. Thank god I only bought 30 bucks worth of stuff unlike others who bought expensive equipment. This company Acts like it's a legit business with a huge catalog yet I ordered two small things lotion and oil and it's been over two months not shipped and I don't plan on seeing my stuff .. this company needs to be shut down because it's not a real company..it's being ran out of a van apparently. .spread the word fellow therapists read more

I wish there was an option for 0 stars! Our office purchased a stool for our massage therapist that we were told was backordered and we would not be receiving it for a few months. We put it in the back of our minds and let a few months pass then contacted them to follow up. The representative we spoke to said they had sent the stool out 8 days after we placed our order and that it had been delivered. I told her that we had never received the order and asked if they would send a replacement but she declined saying that it was sent and delivered and because a few months had passed we couldn't file a replacement claim despite the fact that if they had not told us it would take a few months we would have been keeping an eye out for it and would have filed a claim soon. Needless to say we spent $100 including shipping for a stool we never received. Terrible customer service, we will never be using them again. read more

I placed an order, had a family medical emergency, and chose to cancel the order about 12 hours after it was placed. Massage Wearhouse chooses not to give their customers cancellation numbers, and also chose to charge my card and send me the merchandise anyway. It has been a month since they fraudulently took money from my account for a non-existent order. My credit card company told me Massage Wearhouse aggressively insisted that the charges were pre-authorized and stole money from me. Massage Wearhouse refused to send and delayed emailing shipping labels to me so that I would go past their policy date of return and then they charge a restocking fee. Massage Wearhouse has not credited my account and I am turning them into the Attorney General office for theft from my bank card. It was not until I let the supervisor Jessica know that I would do a complaint to the AG's office that she quit denying that I had cancelled the order. She admitted they do not give any verifying information that an order was cancelled. This is a large company that had been in business for over a decade. This is deliberate misconduct, misbehavior, violation of consumer trust, and I needed to let people know of this so they can protect themselves from this unscrupulous company that instead of doing honest business persists in their illegal and immoral conduct. Jessica repeatedly lied and mislead me about my cancellation of an order that according to the Consumer Contracts Regulations I had the right to cancel the moment I placed it and up to 14 days after the day I received the goods. The supervisor Jessica originally told me on the phone that my order could not be cancelled and I would have to pay the large shipping fees to return an order that Massage Wearhouse sent even though I cancelled or I have to pay them. They need to go out of business. What a horrible company and their ethically challenged workers and management. read more

VERY DISAPPOINTED- to say the least. Horrible customer service. I purchased a portable NRG massage table for traveling. Do not purchase this item if you are expecting quality. I have been practicing for many years and this is truly a piece of the junk, along with the travel case. The flimsy vinyl like material is sure to melt in my car as I transport. Poorly designed straps. Cheap buckles. Absolute junk. Most concerning is when I had my first (and only) client on this table and the table made a loud pop noise. Not comforting. NOT professional quality. When I spoke with customer service about the product and my wish to return it (days after receiving it), they said that an open product is not returnable. WTH?! If I were to return the product (on my own dime) they would only return "1/2" of the money. WHO decides this. Is this really policy??? The "manager" continued to boast and defend their customer service and quality product-disvaluing my contrary opinion. Appalling. In addition, the website advertised for this table to include a free bolster. I did not receive this. Apparently, I clicked the "wrong" item (exact same table- different item number appears when you order). Good business practice would to have understood my unhappiness with the entirety of the experience and attempt to sound genuinely concerned. Rectify it. And at the very least send me the bolster! I spoke with three different customer service reps...each seemed to have an excuse cued up with a dash of superiority and sarcasm. I am now stuck with a large piece of junk. Very bad business. BEWARE consumers. AMAZON rock on. read more

Ordered salt stones with warmer paid 365 dollars for them with 20 stones three weeks go by and they haven't charged or shipped stones called them three times and was told we will call you back forth call I was told they lost my order and re ordered it and I'd get called back never got a call back two weekend later stones come in the mail to confirmation email nothing and it came with 12 stones a week later they decided to bill me still trying to get my other stones back terrible company don't order from them read more

DO NOT ORDER FROM THIS COMPANY!! I ordered from them online, they shipped the package to the wrong address, and their response was that it was already delivered, FedEx would charge them $15 to try to retrieve the package and there was no guarantee they would even be able to get it so that there was nothing they could do. I put the correct shipping address in their system and this was their error and some how I am the one out $55!!! Horrible customer service!!! read more