We purchased three Massimo Dutti T shirts in January on a visit to Porto from Toronto. One of the shirts collars literally disintegrated in the wash. Since we ere on a visit we did not keep the receipt but thought that, as in Canada, large brand stores will accept and replace. Not so here. The store manager informed us (about one hundred times no less) that it was impossible this came from the wash.
We informed her that we did not have the original receipt and after convincing her that we did purchase it at the shop, she said that if we could PROVE that we bought it there then she might exchange it. When pressed that I would not waste a weekend searching for the receipt only to have her not exchange, she said that she would if we could prove it.
Atrocious service.....in Canada the brands would exchange the product immediately, even if for the reputational aspect, and after all, how much did the shirt cost them to have made???!!!
Not great service and very confrontational, almost calling us liars!
Probably the last time we will set foot there! read more